Alamo Rent A Car

I pay the extra bucks and rent from Alamo when I need a vehicle quick and flying in. No issues with Alamo and I’ve been here over 10 times in the past 6 months.
As a tip some people complain about the fee to get on the airtrain. Just take the bus into the terminal and then hop onto the airtrain (from the terminal) for free and ride into the appropriate terminal that you need.
If you’re at newark penn station I think you need the 62.
Also, the rates change daily. Use priceline to investigate prices then make a reservstion through priceline or what I do is log onto my account on the alamo site and reserve there.
Customer service is AWESOME!!! Once I had a flat tire. I had CDW so they took care of it, helped me swap vehicles, no fees.
5 atar for alamo

Great service and a clean, nice car. I have only good things to say about Alamo so far.

Check-​in was fast. Staff courteous. The return process was quick and easy. The rental car was clean and in excellent condition. I would definitely use Alamo again.

Last week I happened to travel in to the EWR (Newark International) Airport. My rental car (Intermediate) was reserved at this Airport’s Alamo location via Costco Rental. National, Enterprise and Alamo all share the same location at P3 Station.
Once I got down from the flight (no baggage claim for me though), I followed signs to take the Airtrain from EWR Terminal-​A to the P3 Station. The train shuttle is free. There is no need to pay anywhere.
Once I got down at P3, there were no signs for Alamo, though another Unilocaler here had already tipped that National/​Enterprise also houses Alamo. I remembered that tip and voila. That’s a correct tip.
Once at the rental counter I was offered the Pre-​paid Gas, GPS, EZPass Transponder and Insurance. I declined most of the Insurance and just took the Supplemental Liability Protection (because my Amex Premium Rental Protection covers Collision and Personal). Declined GPS (because my cell phone Google Maps was fabulous and mostly I was in the Metro regions of New Jersey only). Declined Prepaid Gas. Accepted EZPass Transponder (costs about 4 or 5 bucks a day — 24 hour period — and very helpful due to too many tolls around the region and you can zip through the tolls — Tolls will be billed by Alamo to your Credit Card on file with Alamo (might take some time to post to your CC — tolls are not billed at the time of returning the car)). The lady at the counter was very helpful and very friendly (tried to remember her name, but alas my poor memory with names).
Right after the paperwork, I was taken to the lot and the first car on the lot was an Intermediate — Toyota Corolla. Had about a couple thousand miles on it. Typical with all Japanese cars. Great experience.
Even before returning I did my homework thoroughly to locate a gas station that is located within a couple of miles from the Airport (Courtesy: Google Maps search). I chose the WAWA Gas station (595 Spring Street, Elizabeth, NJ 7 201). Looks like there are attendants to help fill the Gas. I am used to self serve from Washington State. So it was a surprise to me.
Returned the car. Not much crowd and right off to catch the Airtrain to return back to the Terminal A to catch my return flight.
For the last several years have been using only Alamo wherever I go and as always great experience.

I have never rented a car before but the process at Alamo was so smooth! I was in and out in about 15 min or less when I got my car and then it took about 30 seconds to drop off at the return lanes. There was no wait and the employees were very nice (considering I was in the NE). I would have to say go with them it was an extremely smooth process and everyone was great to work with even at the horrible hours I was there (1 am pick up and 3 am drop off) and they have some of the best rates for rental cars!

As a long time customer, I am very disappointed with this experience.

Not much easier and better of an experience renting a car! I used the kiosk walked outside picked my car and left. Upon return, pulled up to the return lane and gentlemen came and got my keys and I was gone! THIS is the only way I will rent from here on oit! Thank you Alamo!

I had such a great experience. The line was a little long when I got there so I used the kiosk which was easy. We picked our can and was out of there in no time. The car return was super easy. No wait or fuss.

HENRY! He’s awesome, I rented from Alamo a few times and I love them! Every time I rent from them, its effortless & I actually enjoyable. Twice now, Henry has taken me (Patiently) to check out all of my options inside & out. Even giving advice on what car is best for what i have planned.
Yes its a little out of my way & No I don’t enjoy going through the Holland tunnel & paying the $ 14 toll to go along with it but I still love Alamo & Henry.
See y’all again soon!

Easy and convenient! Clara was awesome when we picked up and Stanella (I think!) was fabulous on drop off. This place rocks and we will be coming back to rent cars in the future.

Fast service, friendly people, nice car, fare price…
Make sure you use the electronic check in terminal next to the check in desk so you don’t have to wait in line. You can cut 20 minutes off of your wait time.

At half the cost of renting a car in Manhattan and a quick trip via the NJTransit (SO EASY), Alamo is where I’m going from now on for rental car needs. People were friendly from the moment my best friend and I walked into the establishment. We had rented a mid-​size SUV to move a WHOLE lot of stuff out of the apartment we lived in and realized that we absolutely needed a bigger car. We were panicking at first thinking it was going to break the bank. However, the staff member, Robert Lombardo was so ridiculously helpful and kind. He upgraded our car for basically nothing, made sure that the seats were going to fold down so we could fit in all of our stuff and treated us like we were his pals. He seemed genuinely interested in our trip home and never made us feel rushed or uncomfortable.
So take that extra 30 minutes, hop on the NJTransit and head out to Alamo and ask for Robert Lombardo. You won’t find a more respectful and courteous employee than him at any other car rental facility! THANK YOU ROBERT!

I’ve never actually written a review for a rental car agency as it’s usually a fairly automated, robotic experience. Couldn’t even tell you anything I remember from all of my past experiences, until today.
Had some friends in town and they wanted to go to the Hamptons for the day, so as there were 7 of us, our only option was to rent a minivan. And as most people in NYC know, renting a car in the city, for a weekend in August is either impossible, or outrageously expensive. Well, turned out to be impossible to get a minivan in Manhattan, but was able to find one at Alamo Rental Car at Newark airport for $ 300 for the day… yes, $ 300 for the day. But, we were just happy to find one, so we did it.
At the rental agency, I had some issues with my Amex, so I had to call them, which took a lot of time, but the agent, Robert Lombardo, was very patient and let me do my call while he took other customers, then when I was done on the phone, quickly took care of me so I didn’t have to wait in line again — very nice and understanding. And on top of that, got us into a new Dodge Caravan with leather seats, etc. So needless to say we had a comfortable drive out to the Hamptons.
When I returned the car the following morning at the drive-​up station and received my receipt, it showed $ 400 instead of $ 300. Turns out, I was 45 minutes late cause of traffic leaving the city, as well as having to fill the car up with gas at one of New Jersey’s archaic «you-can’t-fill-up-your-own-tank-of-gas-cause-you-have-to-use-a-gas-attendant» stations. So that guy took forever.
Anyway, I was pretty upset that I was being charged an extra $ 100 (25% increase) cause I was 45 minutes late, so I went to the main counter (expecting nothing to change to be honest) and came across Robert, the agent, again. I told him my situation and about the increase and without hesitation, he said, «No problem, I’ll take the late charges off». Was such a relief. I mean $ 300 for a one day rental is bad enough, but $ 400 is basically a plane ticket across the country. So I was very happy and relieved that he helped me out as much as he did.
So if you’re ever in Newark Airport and can’t decide between rental agencies, or get the opportunity to use Alamo, or if you ever have a problem at Alamo, make sure you ask for Robert Lombardo, he’s very courteous, respectful and helpful. Highly recommend Alamo because of him alone.

I had an excellent experience renting a car through Alamo with Robert Lombardo, he was one of the nicest and most personable people I’ve ever met in the service industry, and he was the reason I decided to come back the next weekend to rent a car from here specifically, whereas before I had just used cheap car rental booking sites.
Unfortunately when I returned, the customer service representative I had, Dinah, was the exact opposite of Robert. Dinah was rude, spoke to me in a demeaning tone and was just awful across the board. When I asked her what type of car we might be getting since I reserved a «standard» car, she replied with «200». I said, politely, «I’m sorry, I’m not familiar with that, what type of car is it?» And she rudely spat back «200!». I’m not a car expert but I had never heard of this car before and she wasn’t even willing to explain that it is a Chrysler model, which I later found out in the parking lot.
I’m keeping the review at 5 stars just because Robert was that great, but just wanted everyone to know that Dinah reflects poorly on the company and she started our trip out with a really bad taste in our mouths.

Absolutely horrible experience to say the least! THERE WERE ROACHES IN OUR RENTAL CAR!!! I even took a dozen pictures of the bugs! After back and forth calls with Alamo Corporate, we finally got a replacement ONE DAY later… completely unacceptable! AFTER A WEEK OF CALLS AND EMAILS, I’m still waiting for the Newark Airport’s Alamo Branch Manager, Kristina Vavallo-​Oakes to return my messages. I WON’T STOP UNTIL I GET ANSWERS! Anyone know who the District Manager of this store is???

On this particular trip to NY, my dad actually booked a hotel in NJ to save some money. Thus we had to rent a car to get around. This was my first and only time dealing with Alamo and it was a very smooth transaction. We were able to get into our car and on the road very quickly. There was no arguing and the price was pretty solid. The only problem was the gas, when we were returning the vehicle there was not a gas station near by so we had to pay the premium fuel charge. Next time, make sure to pre-​pay the gas or give yourself enough time to find a gas station.

Couldn’t have had a better rental experience if I tried.
Got an excellent rate online, checked in and chose ‘skip the kiosk’ just by inputting some basic information, and walked right to the car I wanted upon arrival (was given a free upgrade!). Returning, you just follow the signs, pull up to the return lane, and they give you your receipt right there!
Service: outstanding! Everyone was very helpful and happy to answer questions.
Recommendation: If you get one add on, get the damage waiver. It takes the worrying about driving in a new place out of the equation. Great that they offer that!
Will be renting here again.

Reservation: Alamo has the easiest car rental experience I’ve ever seen.
Online check in: Skip the counter! Check in online, and directly go to your car at the airport. Went like a breeze.
Car: I was given a free upgrade to the next size, and a current model year car with under 200 miles on it. It felt like driving a brand new car! Couldn’t ask for more.
Return: returns are quick and seamless.
Summary: Alamo deserves 6 stars!

Great car for a very low price!
I booked a standard (or full size — don’t remember exactly) vehicle and drove out on a new, fully loaded Jeep Grand Cherokee. Initially, I signed the rental for 3 days but ended up extending the contract for two weeks. A friendly representative updated all info and switched me to even lower, weekly rate over the phone. I’m very happy with the total paid — $ ⁴⁰⁶⁄₂ weeks!
P. S. Rental price may vary significantly depending on a pick up and drop off locations. Although I live in Brooklyn, to get the best deal, I had to pick up the car in NewArk Airport (dropped it off at JFK).

I had a similar incident as Michael M. Be ware clearly there is a racket with one-​way rentals going on at the Newark Airport.
I picked up a vehicle at JFK that had a minor ding by the driver’s side door… not even 1 cm and underneath the handle. JFK said don’t worry about it when I picked up the car. Then when I dropped off the car at Newark they noted the damage, then I told the attendant that JFK had noted the damage and he said don’t worry about it.
Fast forward a week and I get a «accident/​incident» report letter in the mail… except there was no accident. Luckily customer service at JFK took care of the issue and apologized on behalf of the Newark Branch. But this was only after I wasted five hours of my life on the phone.
Be very wary of renting a car at this location and if you do take tons of before and after photos in case they try to come after you for phantom damage.