Dollar Rent A Car

When we arrived at the Dollar Rent-​a-​Car at Newark airport at 6:15PM on a weekday there were 3 people at the desk with customers, and 3 people inside of the office, with my wife and I being the only people waiting.
Eventually the line built, and yet after 20 minutes of waiting not once did anyone from inside the office come to assist waiting customers, instead they were all looking at things on a computer monitor. (Youtube perhaps based on their laughter)
Finally when a counter person became available, instead of acknowledging the customer, she got up and leisurely walked back to the office and strolled back with her bottle of coke and said «Sorry I had to get my coke» and laughed. Just the type of thing I want to hear after waiting on line now for an completely unnecessary 25 minutes after 6 hours of flying.
Throughout the rental process, not once did she explain what we were either accepting or denying in the terms and conditions so of course we denied additional coverage etc. Upon completing the paperwork, she said «let me go check on your car», disappeared for another 5 minutes then finally came back and said «oh your car’s right here» handed us the paperwork and walked away. Being that were now 45 minutes into the process we got in the car and went to the checkout gate.
Imagine our frustration when we got to the gate and the security guard told us that we had someone else’s paperwork. The counter person gave us the wrong contract. When I asked the security guard to contact the counter person to clear this up she informed me that I would have to go back to the counter person to get the right paperwork. Completely frustrated and now running very late I drove back to the rental area and when I went in a another staff person at the counter said
Oh we sent someone to the security gate with the «right paperwork» .
At this point I walked back out again and after waiting again, someone else came over handed us a sheet of paper that had our information (not a proper rental agreement) and they said we were good to go.
This entire process to rent one vehicle took one hour and 20 minutes when it should have taken at best based on staff at hand no more then 15 – 20 minutes at best.
Our destination plans were ruined.
At 11:37PM in the evening we start getting multiple calls from the Newark Dollar office repeatedly, waking us up. When we called back at 11:45, the manager informed us that they needed our Vehicle Number. After giving them our vehicle number I found this strange and asked them that as a rental car company, if they had our contract and records wouldn’t they have that vehicle number on file? The manager responded that yes they did have the vehicle number but they also needed it from me. Fine what ever, thank you for aggravating us even more.
Finally upon returning, the person checking the car on recorded our mileage as over 5000 miles. Being that our mileage was at best 300 miles, apparently the staff only verifies miles on occasion or whenever they feel like it.
In all of our years of renting automobiles for both professional and personal experiences, my wife and I have never encountered such complete incompetence and just a complete lack of indifference by a staff towards their customers.
You could offer us a rental for a dollar, and if that meant dealing with that place I’d still turn it down.

After a 75 minute wait in line, with no contact from anyone from Dollar, I find they are short on cars, and there is a further wait.
You get what you pay for, this place blows.