Docs Plumbing

–never pick up phone when call them in the afternoon.
–Wait for 2 weeks for a visit with the part and saying «you still need another part to fix, now I can do nothing «
— there’s one valve in my own unit and the plumber spent 20min to confirm: «hey this pipe is long it might let other people’s water shut off! «
(I really got confused how does the valve in my laundry shut off other people’s shower?!)
–always directly step in with shoes on
–complain the waste of time about the own unit valve problem and say «see how long we’ve been wasted here”“our company doesn’t allow us to stop and wait»
I want say I’m too stupid to waste my time and cannot take shower in my washroom for 2weeks!
Never do that like me!

good job. Came when they said they would and got the problem resolved.

Without a doubt the most honest and trustworthy plumber I’ve ever used. John tells you exactly what the problem is without trying to get you to make unnecessary repairs. They quote good prices and get the job done right. Every experience with Doc’s Plumbing has been excellent. Great, friendly service and professional work. They just fixed my shower diverter and a few other issues — I couldn’t be happier.
I also use their service at rentals and have always received the most honest and accurate estimates from them. Then they follow through without any unexpected «gotchas.» Other plumbers I’ve used have been dishonest or I’ve had to call back to fix their shoddy work. Never any issue with Docs, though. Their service and their honesty is unmatched in my experience. I highly recommened Doc’s Plumbing.

I had a horrible time with First American Home Warranty trying to get someone out to fix my unlit water heater. It got to be so ridiculous that my boyfriend had two phone calls going on at the same time with them just trying to get through. Eventually, after 4 hours of phone tag with them, we made two appointments; one with Docs and another with someone who was GE certified (we were told that the job would require someone GE certified due to the make and model of our water heater).
Docs confirmed they didn’t need to be GE certified but I was worried about them sending someone out here who couldn’t get the job done (which is what happened with PG&E a week prior).
Come to find out our second appointment was never scheduled (THANKS, FAHW), I decided to bank on Docs and hoped to God they could fix the issue. I had to figure out how to make a 10am-​1pm window work while still going to work. I must have been one of the worst (or at least most frantic) customers they’ve dealt with :) I called and begged them to give me a definite time, and of course right as I’m leaving work they inform me that they’re at my place. I begged him to wait 15 minutes while I rushed home as fast as I could. I kept calling, asking them to keep him there, because all I could think about was that I didn’t want to take one more damn cold shower!
I ran to my place, out of breath, while the guy was cool as a cucumber. All he could say was that he’d open it up and see what could be done. Within 40 mins he removed the burnt thermocouple and replaced it with a whole new set. He explained clearly what happened and ensured I got my receipt. He said this was a common issue with this type of water heater, and that he’d seen them crap out (my words) so often that he’s learned to fix them quickly without being GE certified.
Thank you, Docs, for squeezing my appointment in at the last minute during the busiest season. And thank you, Daryl, for doing a fantastic job and coming to my rescue! I truly appreciate you waiting for me to arrive and for fixing my issue so quickly and calmly. Your customer service and efforts are not unnoticed!
Anddd… 30 minutes later and I have hot water!

As I see with other reviews I was assigned this plumber through Old Republic Home Warranty. They did not get in touch with me after picking up the order and when I called them and left a message they did not respond. It has been 10 days and I haven’t heard anything.
I’ve asked Old Republic to change plumbers.

Our faucet came off in the first floor bathroom sink on April 9^th. Got referred to Doc’s plumbing by First American Home Warranty. The guy from Doc’s plumbing came on April 13^th afternoon, was rude and said he needs approval from First American to replace the faucet. It has been 12 days now, First American says they have not gotten a report from Doc’s plumbing and they will not send another plumber either.
The first floor half-​bath is not usable for the last 12 days. What is the point of buying warranty from First American? When I total up the premium and the per call charges and then the cost of having to get things fixed myself because they still have not replaced a faucet after 12 days, why would anybody buy the warranty. It seems like a fraud.

Our past 2 experiences with Docs plumbing has been positive.
The most recent, we had a leak and needed a garbage disposal fixed and a few other things done. Daryl, our plumber, had the disposal replaced in no time and fixed the leak.
I haven’t really dealt with any other plumbers at Doc’s, but I would recommend Daryl for your plumbing needs.
I think the other reviews about rudeness is confused with them being honest and direct with what needs to be done. Dealing with Ins companies is always a hassle especially if something is not covered, so read up on ur warranty.

Not professional. They were assigned to us via First American Home Warranty. Arrogant, rude, wouldn’t answer any questions, wouldn’t explain anything, and did NOT get the job done.

Oh gosh! I wish I’d checked these reviews before getting the plumbing fixed.
I also had the misfortune of being referred to Docs Plumbing by my home warranty folks. In the 2 visits by the plumber (John), his behavior went from bad to worse. This guys attitude was the worst ever in the entire customer service industry — his rudeness was second to none! While I was calmly watching his diagnosis of the problem, not uttering a single word, he had the audacity to ask me if I had nothing better to do !!
I really wish I’d checked the reviews before moving forward with these guys, and I sincerely hope that these reviews help other prospective clients make the right decision. To be clear: the right decision is to STAY AWAY FROM THESE GUYS !!

I totally agree with what the people are saying here about this company. I will also add that the person who answers the call is very rude. I needed to call Old Republic and ask them for a new plumbing company. I’m afraid that the relationship with the Doc Plumbing already crumbled even before they start doing the work. Old Republic assigned a new one to me in less than five minutes. I called the new company and was treated nicely over the phone, such a night and day experience compared to the Doc’s Plumbing guy. I will never ever use this company nor recommend to others. I wish Old Republic stop recommending them. Not really good for Old Republic.

Even though I have a home warranty, they charge me a trade call though my insurance Old Republic, $ 60 just to come out and tell me that the water heater need to be clean before they replace the thermostat. They want $ 175 on top of what i’ve already paid. All the guy need to do is open 2 screw and check it. It not even dirty. Only the area outside look dirty. Basically they want 60+175 cleaning before they even do the work. Its so scandalous. Basically I had to pay my insurance and none of them do any work at all. The insurance company try their beat to tell me its not cover under warranty. Basically this company want to charge first few hundred before doing any more charges to the insurance company. Bad

STAY FAR AWAY FROM THIS COMPANY. SAVE YOURSELF TIME, FRUSTRATION, AND MONEY!
I have the same horrible experience as other customers of Doc Plumbing. Tell your home warranty the bad ratings on Unilocal and to transfer you to another plumber ASAP or to get your own contractor and then get reimbursed (Authorization for Independent Out-​of-​Network Contractor). It will save both the warranty company and you time and money. Doc P will make up all excuses to get extra cash from the home owner and not work on the claim.
Doc’s P came out twice and refused to do anything. I called a real plumber and he fixed the clogged sink in 10 minutes with an electric drain snake.

The Worst plumbing company ever! My home insurance company refer us to this company. I dont wy they are refer us here. They are very rude, sarcastic, unprofessional and bad smart.
The one thing that made me mad was that they write to the insurance company sum false report so the insurance wouldnt cover for the expenses. Its all about the biz. I just paid 80dollars for nothing. Such a waste of time
!! They dont even deserve a 1.

PLEASE READ IT BEFORE DOING ANY BUSINESS WITH THIS COMPANY.
The story happened a month ago. So I am not angry now and I am just writing to give warning to other people.
My water heater blew up and I asked my plumber to come over and shut the valves off. As the valves was old and did not close properly he opened the connector and I asked him to put a new shutoff valve for hot water also. Without a shut off valve at warm water line if you open both taps water comes out of the open end of the line.
Then I called Old Republic home protection company as I had insurance with them. They told me that they have to send their own plumber to come over and inspect it. The day after I got a call from DOCs plumbing company and they set an schedule with me to come and see. The guy came over and start inspecting the water heater. Suddenly, he said that the warm water is disconnected and he cannot inspect it. I told him that if I open the cold water he can easily check the leakage (it was not a small leakage). He doesn’t need to connect the warm water but he insisted. I get the warm water connected the day after and then I again called them to come over. So I had to pay again !!
2 hours before he came I thought that it is better to open the water to the hole position to be ready to show him the leakage. Unfortunately, the tank got filled and suddenly burst. 40 gallons of water was coming out of the water heater. I struggled for TWO HOURS to collect the mess. I used every tool I had to So I had to pay again empty the water. I took some pictures of the mess and I am ok to share them if anyone is interested.
Anyway, he came over and started inspection again. Then he listed these items:
1– We need to install a pan
2– We need to cut and install the pipes from a higher position (useless IMO)
3– we need to increase the size of gas pipe (I had no problem at all with that)
Then, he went and they called me from the insurance company the day after. They told me that I have to pay $ 280 for the three items above. WHAT ??? I asked for cash in lieu and they told me that they give me $ 590 only:
THAT MEANS:
40 GALLON WATER HEATER + SHIPMENT + INSTALLATION = $ 590 (paid by insurance)
pan + two pipe cutting + change of flexible pipe = $ 280 (paid by you) + $ 60 service call fee
It is ridiculous, isn’t it. I think this is the way they do business. They try to make as much as excuses as they can to get more money from you to compensate the small money they get from the insurance company. You wanna verify it just call them and ask how much money they need to replace a 40 gallon water heater.
In my opinion DOCs plumbing is the least honest company I have ever had business with.

Doc’s Plumbing was dispatched today when our tenants reported a loud buzzing noise coming from the water heater that is less than 3 years old. Since this was my initial claim through Colonial Home Warranty, I was not sure how quickly they would work to mitigate the reported issue. To my joy, Colonial immediately contacted Doc’s Plumbing, who in turn, contacted me to set up a time with my tenant (same day).
Doc’s Technician was curtious, on time and extremely professional. I would highly recommend Doc’s Plumbing and Colonial as both have met my expectation on providing exceptional customer service.

bad service and incompetent. The guy from Doc’s Plumbing is lazy and cannot access crawl space when other plumber from a different company can. charged me without doing nothing.

The worst; rude, unprofessional, unethical. I agree with the previous reviewer — they are playing games with the home warranty company. Stay Away!

This company was assigned to do some repairs at my home by Fidelity National Home Warranty.
Just got off the phone with their CSR regarding a follow-​up visit – they needed to order some more parts to be installed at my property.
The man on the phone was very unprofessional. Throughout the conversation, he talked as if he had something more important to tend to. His curt replies were condescending and rude, imparted with impatience. At the end of the call, I asked for his name and he simply hung up the phone.
I don’t know whether the behavior of that employee was affected due to the nature of the service request. Perhaps, because their client, i.e. the one paying them, is Fidelity Home Warranty, they do not feel a need to provide courteous service to me.
Regardless, I would stay away from this company if I were looking for a plumber independently. I might just try to fix the problem myself and tell FHW to cancel the repair order. (Asking them to assign another plumbing company would cost me another $ 60 service fee)

Seems that Doc’s plumbing gets all of their business from Old Republic Home Protection. Makes sense because it is clear that they put ZERO effort into customer satisfaction.
I had a failed water heater when I came home from a trip. I called at ORHP the next morning at 8am, and they said to call doc’s at 9. I did so, Doc’s said they didnt have paperwork yet but would call right back when it came in. Heard nothing so I called at 5pm.
They had the paperwork, but didn’t bother to call. Apparently no hot water doesn’t bother them. They couldn’t get anyone out until Friday. The tech missed the 3 hour window by an hour (came at 1pm for a 9 – 12 window). He did call at 11:55 to say he wasn’t going to make the window… Thanks Captain Obvious.
He’s here at one PM, spends 5 minutes and starts getting back into his truck. Says he can’t do anything today because he can’t get parts. Then he leaves.
I called a couple of plumbers, and no less than three commercial plumbers gave quotes over the phone for same day repair. If ORHP assigns Doc’s to you JUST SAY NO!!!

My home warranty company chose this company for me, and I should’ve asked them to pick another plumber.
The general attitude of this company, as I experienced it, was the same as described by another Unilocaler. They seemed to think they were doing me a favor. I had this very vibe while I was trying to schedule an appointment with them. I had to change my appointment, and the guy on the phone made it like a big deal. I should’ve canceled them out of this impression. If you have the same problem during scheduling, there’s a good chance they won’t be easy to work with later on, and it’s better to talk to someone else.
The repair was very simple — any mediocre plumber could have done it. Despite the simple job, the guy they sent in either was a lot nervous while working on the repair, or tried his best to hide how he fixed it, or both. He did not let me watch while he was working, taking the excuse that he did not like people hovering him over, and he wanted some space. All that drama, despite I was outside of the bathroom, and he had the whole bathroom of at least four feet of clearing space. Somehow the guy looked like he was trying to defuse an atomic bomb that could go off in 10 seconds, and not really fixing a simple bathroom sink faucet.
My overall assessment of this company is that because these guys think such a simple repair is a big deal, and they think just by giving the faucet a hug-​around would be adequate to hide their «repair procedure» so that they will be called again later, I think these guys will pass for simple repairs, but not complicated ones. So, my recommendation is call them only if the repair is no more than a couple of faucets leaking, and even so, be prepared to see them put on an act that makes you feel like they’re working on radioactive hazards.
1 star for finishing the simple repair without screwing it up (the way they were nervous while doing so made me think I’d have to spend more time dealing with them again). My generosity makes me think «2 stars» but their attitude insults my intelligence, so –1 for that.