Hertz Rent A Car

Very friendly service from Mark at Hertz. We were traveling with our daughter and did not have a charger for our phones in the car with a long drive ahead. Mark lent us a USB charger for the car and it was a great help. We were out and returned the car quickly and easily. Thank you!

WORST CUSTOMER SERVICE I’ve ever experienced (besides Time Warner, but, ya know…). Everyone there is absolutely incompetent (except Libor, he’s the man. Shanese is nice too). Don’t let them trick you into the PREPAY GAS ‘deal’. They tell you it’s $ 4.05 per gallon, which is great and convenient… that is until you realize that regardless of how much gas you use THEY CHARGE YOU FOR AN ENTIRE TANK. After everything was said and done my bill, which was supposed to be $ 89.25 was $ 211.17. After seeing that I checked my first bill which was supposed to be $ 82.00 and it was $ 174.56. On the off chance I ever use Hertz again I will NEVER use these half wits at Morton Street again.
Oh, did I mention that I’m a ‘Gold Member’?!

Stay away from this location if you want reliable service and people who actually care about customer service. I rented from Enterprise at least once a week for years. The group on east 85^th between 2^nd and 3^rd was always fantastic!!! They went out of their way to be helpful and to know their customers. Sadly, I had to switch to Hertz when I moved to Battery Park because there were no Enterprise locations in the area. In a few short months, the Hertz Battery Park City Garage crew convinced me to suffer the inconvenience and travel the distance to Enterprise. Why: (i) They failed to have a car available after I called and asked if I could pick up a last minute rental. The agent on the phone said I didn’t need a reservation if I went straight over. When I arrived at the location 15 minutes later, I was told there were no cars available. I had to take a cab to a different location. At the second location, the agent informed me that Battery Park location had cars in reserve, but they didn’t give them to «walk-​ins;» (ii) I was not credited for full tanks of gas after I pre-​paid but brought the cars back full; (iii) several cars were filthy when I picked them up; and (iv) the desk personnel have terrible customer service skills; for example, we walked into the office at 8:30 p.m. to pick up a car for which we had a reservation. It was immediately clear that Ana «with one n» was not happy to see customers come through the door 30 minutes before closing. Aside from her generally snotty demeanor, she refused to provide my corporate rate, though I had a corporate reservation and presented both my license and my corporate Amex when I arrived. She insisted that she needed a business card to confirm that I was affiliated with my company, though I’d never been asked to provide a business card in the past, I was in the system as a frequent renter, and I presented a license and corporate Amex. I spend too much on rental cars each year to receive this type of treatment. I have had enough of Hertz. Its back to Enterprise for me.

You know what? I don’t know why I sometimes go against my gut instinct.
This location is so small that with just 2 people standing in line, I had to wait outside.
The front desk person was almost too friendly, creating more delays asking her «regulars» about the why’s and wherefore’s of their life. It’s a fine line between friendly customer service, and delaying other waiting customers.
When I finally get to the counter, she THEN asked for some front desk help.
Overall, they couldn’t find my reservation, and couldn’t provide me with the original rate quote. Next time, I’m sticking with Avis.

Now this is how it’s done! Fast friendly on top of it service. I’ll cab up here opposed to going to the Battery Park Hertz location that’s walking distance from my apt.