Enterprise Rent-A-Car

Staff at this location rocked my world! Super friendly, very helpful and totally understanding as I was in the middle of balancing a lot of difficult issues related to my trip to New York. Always have a good experience with Enterprise but this was exceptional!

As always these guys deliver. Went in for a last minute rental over the holiday weekend and they jumped through hoops to track down a car for me. Been using this branch for over ten years and would never consider changing. My only issue is that the cars usually have a ¹⁄₈ of a tank of gas but I realize this is Manhattan and all branches can’t be as full service as the airports.

Staff here are unprofessional when you treat them like human beings. Their customer service is really low. I was being charged double the price of the car for the deposit plus the price for one day rental. And we tried asking why so much and the lady there seemed offended why we questioned the price. Just plain stupid. I’m from Cali and they don’t charge this much. I don’t care if its nyc.

The staff here (in particular one woman who’s name I unfortunately don’t know) have been extremely accommodating and cool the 2 times I’ve rented from here recently. Seriously excellent customer service! I’ll be renting from Enterprise at this location every time I need a car now because they make me feel like a valued customer. Thank you!

This location and vehicle were quick and clean. I’ll be back for sure!

Very nice staff. Helpful. Thank you, would definitely rent from them again.

I called their office to ask some detail for rent a car, the guy is not patient and Rudy, I do not know his name, totally bad service, suck!

I have used this location only twice so far, but I’m going to come back for every rental from now on despite having a different rental car company closer to me. Everyone in this office is friendly and treats me with respect the moment I walk in the door (and treats me like a human being). Simple, right?
Well, there is an Avis around the corner from me where the staff is in a perpetually bad mood, instead of saying «hi» the greeting is «credit card and driver’s license», the manager walks around doing nothing, and the customers who have problems are always told, «just relax, we’re working on it, sir.» And, when I return the car, I’m completely ignored OR I’m greeted with «park over there (with a point)». It is clear people hate their job there.
I tried this Enterprise for a rental at Thanksgiving 2015 (they were the only ones who had a car available) — and several things stood out immediately in contrast to my Avis experience: (1) I got a call the day or two before the rental to confirm my pick up time and the type of car — person on the line was very nice, (2) when I walked in the door I was greeted by the manager with «Good morning, how are you?» — and on a separate occasion the woman checking me in struck up a genuine conversation (can you believe it?) (3) The person checking me in gave me their card and said, «if you have any problems don’t hesitate to call me,» and (4) the car — now cars — are clean and in good shape.
Instead of having a dismal experience around the corner at Avis, I walk 10 blocks to Enterprise now — and I was motivated to write this review. This outfit deserves to have a good review written. I don’t think there’s much to differentiate car rental services except for the customer service. These guys are real. They treat you like a human being. They made an Enterprise customer out of me. Keep it up.

Best service ever! Much cheaper then Zip car and great service! People who work there are very friendly and helpful! I returned the car an hour late, they even waved the extra charge, that’s really nice of them, I’ll defiantly rent from them again! I might even cancel my Zip car member ship!

I worked with Steffen, great guy! He was very friendly, not superficial at all. I was in and out in no time. The free SUV upgrade was a very nice perk too. He didn’t have to upgrade me for free but did so when I told what I was using the car for.
I’ve actually worked with Steffen in the past but never got around to making a post on here. He’s always been a real pleasure to work with. I hope ENTERPRISE is treating him well.

Good place, good people, decent cars. MUCH better than their competitors in Manhattan. I gave 4 stars instead of 5 because the location is inconvenient for me. Still, they reimburse you for cab fare getting there so that’s a big plus. Most of the employees are friendly & helpful.

Well, after what I thought was a really nice outreach by Enterprise’s social team to help resolve the issue, I exchanged a few emails and was promised someone would reach out to me shortly to help come to a conclusion. That was two weeks ago. I tried reaching out to them, twice and got no responses.
This was a no-​brainer. I’ve canceled my account and will go back to ZipCar. I’m willing to may a little more for good customer service.

Fantastic, friendly and prompt service. I rented from here three different days last week, and their customer service was always spot on. I will rent from them in the future.

Great service, friendly, helpful, knowledgeable. But very expensive. And usually the staff is quite harried-​they need more help. And when I turned in car 12 hr early there was no effort to give anything back.

Great experience! in & out quickly. Forgot the manager’s name but he was awesome. Great customer service!

The most friendly and helpful staff, who make the process easy and have gone out of their way to help me a number of times. Highly recommend.

I can’t get over how helpful the two gentlemen at the front desk of this location are. I was in Wednesday, April 9^th to drop off and both of them were extremely friendly, helpful and showed me the best customer service that I have seen in New York to date! Even after forgetting to leave my keys in the ignition, they were so nice about it when I brought them back. I can’t get over how personable and friendly these two gentleman were with the whole experience. If upper management reads these reviews, you have two gems working for you. I will recommend this location and company to anyone I come across looking to rent a car. Thank you for making renting a car from your company such a pleasant experience.

Great experience renting a car for a weekend trip. Could have just been the particular days I was renting, but this was the best deal in town, by far. About $ 50/​day for a compact car. When I arrived, I was greeted by Paul, who just might be the most energetic and helpful car rental agent in the world. This guy is awesome AND he got me out the door in five minutes.
The office closes at 1 pm on Saturdays and doesn’t open again until 3 pm on Sundays. So you will get charged for an extra day if bring your car back after 1 on Saturday. But, speaking from experience, if you talk to Paul and want to return the car early on a Sunday, he will OK you to bring it back before the office opens and leave it with the parking attendants, free of charge. So you don’t have to wait around and fret about street parking if you decide to cut the vacation short.

Don’t plan on returning your car on a Sunday because their office is closed that day & you will be charged an extra day. I requested an economical vehicle for the weekend which was going to cost me over $ 600 because I wanted to return it on Sunday, and oh, I get charged for Monday!
I told the girl on the other line that was too expensive, and that I’m going with zipcar to which she then hung up on me.
Zipcar (greater than) Enterprise

Great customer service, will try and match competitor’s pricing, will guarantee smiling staff, and will bend over backwards even when they’re overbooked to try to accommodate.
They can be slow about pulling cars around, so allow an extra 15 – 20 mins when picking up a car, but if it wasn’t for that, they’d be 5.5 stars instead of 4.5!