Hertz Rent A Car

Place is the worst and here are my reasons why:
1. I get a midize car it has a USB port but no easy pass.
2. I get another car, easy pass no USB port.
3 Finally I get a car that has both but the easy pass is broken and doesn’t open properly .
4. I get a flat I call hertz and tell them I will arrive at 10:00pm as I’m changing the tire I ask that they accept the return I was told we close 10:00pm sharp you will have to pay an additional $ 320 for the late return. I arrive at 10:02 they refused the car.
5. Only saving grace is the parking attendant who told me I could drop it off at another location and pay $ 20 to close out the bill. The customer Service rep didn’t mention that.
The new car share companies are going to put places like this out of business.

Horribly unorganized. Dumb workers. Don’t leave your car here or rent a car from here. They lost my car.

Should have listened to these reviews, this place is bad. Maybe not all hertz but this place for sure. Rep put $ 1600 hold on my account vs. the $ 400 required. My bank later told me it was because they swiped my card 4 times. When I asked Hertz about this, they just scratched their heads and told me our billing department reopens on Monday. Any way, no big deal because I got the money back.
About the car: dirty, low mileage but its the most basic version of the car, windows are not automatic nor the mirrors. it was so dirty that I asked for a different car. They only gave me the option to upgrade. I asked what the effect would be on my total? She said its only $ 50 more! She failed to mention that its an additional $ 50 per day. Overall it cost me nearly $ 400 for a 1.5 day rental of a sedan. Oh yeah, I made this reservation 1 week in advance thinking I was saving money ha ha haha
They also charged me for a full tank when there was slightly more than half in it when I took it. Windshield wipers didn’t work and it was bad weather that weekend. Yeah definitely a great time overall. So great, that I will not rent from them again.

UPDATED REVIEW:
I am just going to avoid this location at all costs from now on.
I have rented exclusively from Hertz for 2+ years because they waive the underage fee as a gold member. In 2 years I have never ever ever been charged… this location charged me the underage fee without pointing it out upon pickup and refused to reverse it. Also, my car wasn’t ready when I came to pick it up.
Upon returning the rental I tried to dispute the charge and the employee working there was incredibly rude to me. I barely got to explain myself because he interrupted me at every sentence repeating the same thing («I can’t help you, call the 1800 number»). It felt as if he didn’t care about his job or about my customer satisfaction.
My husband is 25 now. I can rent with whatever company I want at this point, and this experience has caused me to reconsider who I rent with. 1800 was no help either, and I am hesitant to use Hertz again. I rent cars for 10 days at a time and I can’t afford surprise charges that «can’t be reversed.» It sucks because I’ve really enjoyed renting from Hertz (almost exclusively) in the past…
By the way, the people at the W 60^th St. and Jersey City locations are fantastic.

As if the dirty car and clueless service was not bad enough — you get slapped with additional charges for *using* Platepass (according to them). Avoid.

This company? CORRUPT. This location? HEARTLESS. Charged me $ 350 for dropping the car off at a closed location, even though I paid for the insurance (which, according to their site should exclude me from that clause in their contract) AND spoke the the woman renting me the car AND the drop-​off location IN LENGTH about this. I was explicitly told that my charges would not accrue in this particular instance, because I had called weeks ahead of time to alert them of my situation and paid for the insurance. However, after TWO WEEKS of calling, there is no talking logic to the people who shushed my concerns only to do the exact thing they promised not to do.
NO NOT DEAL WITH THIS COMPANY OR LOCATION. Manager is unprofessional, completely uninterested in resolving issues. Attendants are useless (literally, they can not help you with billing problems). Corporate is a sham phone-​labyrinth.
SAVE YOURSELF A HEADACHE AND GO WITH AVIS.

This must be the worst hertz I’ve ever seen. Unfriendly, not willing to help, and with people waiting in line, just one person to help customers, while the other is doing nothing. If you can avoid this place, please do.

Always great service!!! Ignore the people who complain. When you go to Starbucks you wait in line. Some times you have to wait. It’s not an easy business. These people handle it well and smile. I would recommend this location.

Operating a garage is not rocket science. The employees are definitely not managed correctly– especially the ones working in the office. Service is terrible — expect to wait an hour to pick up your car when there’s no one ok line.

I’ve used this Hertz location twice over the holidays and have found the Service at the counter great. My vehicle was brought down quickly and in good shape. The only downside for this location is the return can be a mess since they have limited room.

Parked here and had to wait on line for 30 minutes because they put me on the line for people waiting on the car. NEVER PARK HERE! Rude attendents.

0 stars.
For f*ck’s sake. Never again at this location. Family member made the reservation. Car was dirty when we picked it up.
Then, when we go to return it (30 minutes after the time it was due back) they charge us $ 120 for a whole extra day. And then can’t reverse the charge.
Also, they place smelled like actual sh*t. Never again.

Quick and easy service. They were very nice when I wanted to switch cars. The manager Angelo was very helpful when it came to switching the cars. Initially, after reading the reviews for this location I was unsure about going to this Hertz. But I was surprised by the immediate service I received.

This is by far the worst Hertz rental locations. They are rude and unprofessional.
Tonight we returned our car and actually had to leave the facility because the man who worked the lot started screeming at us and yelling curse words because we pulled in to where another employee told us to go.
I will go to 77^th for now on. Save yourself the headache!

Absolutely mean people work there. Unprofessional, jealous, angry, with a lot of attitude, mean, mean people. Was shocked that this kind of customer service exist. Filed a complaint to their corporate office. Wasn’t surprised, when I saw all other bad reviews. AWFUL CUSTOMER SERVICE, SHAME ON YOU.
Save yourselves by not renting from this location/​company.

I returned the car at ¹⁵⁄₁₆^th full (pretty much on the F). I told the lady at the counter that it was a little under full (normally they are cool about it). Not this time! The counter lady told me that the tank was at ⁷⁄₈^th full (this was after double checking it for herself) and told me it was going to cost $ 28 to fill it. At the hertz fill up price of $ 9.80per gallon, that is almost 3 gallons. I went to the gas station to fill it up and it only cost me the price of a gallon of gas. I told the lady that she had made a mistake (told me it would take 2+ gallons to fill where in reality it was only 1 gallon to top it off). When I informed her of this mistake, she continued to tell me she did not make one and said I was wrong. No proof, just kept repeating «No I am not wrong, you are wrong». I am a returning customer of Hertz for many years, renting atleast twice a month. This is not how you treat a returning (or any) customer. Janele at the 95^th Street Hertz single handly has turned me off from ever renting from Hertz again.
Other than this experience, always a long line. The only bright spot of this location is when the manager Regina is in (real sweetheart, always looks out for the customer). I read a lot of Unilocal reviews, and this is is my first time ever writing a review. I must have had a real traumatic experience for this to be the first time writing a review. I just want to inform people that if you rent from this location, you must expect a level of «we first, customer second» approach.

This review is for the parking garage only. Worst. Parking. Garage. Ever. It could have only been worse if they’d lost our car. Really. Just don’t park here unless you are cool wasting 20 minutes on drop-​off and another 20 on pick-​up. For no reason other than sincere disorganization and incompetence.

Sloooooooow. And no gold service. And expensive. Computers are crashing most of the time. Garage elevators down often. Understaffed. Sluggish staff. Errors in bills. Cars not services before being leased.
I use Hertz for a lot of business travel and am a gold member, and have used Hertz cars all of the place. This location is convenient, and the staff is friendly enough, but it’s completely mismanaged. During crush times there are lines out the door, and waits are insanely long (45 minutes to get a car?). This is because they are routinely understaffed during crush times. This shouldn’t be, because their computers should tell them well in advance when there will be a lot of people picking cars up. The crush is compounded by too few garage elevators to bring cars down, a byzantine communication system between the front desk and the drivers, and computers that are frequently crashing. In the chaos, cars are getting assigned haphazardly, unserviced before they go out (no gas, not cleaned, trash in the car) and clerical errors in the bill.
The staff is friendly; they fix the bills without question, are sorry about the trash, etc. But can’t Hertz fix this location to avoid this circus in the first place? Why not get the gold service in place?
And all this is for the premium Hertz price!

Avoid the Hertz in Battery Parking Garage! The Customer Service is the Worst. Many times the same person who has long braided hair has been the source of much frustration to me and just acted with unbelievable rudeness! Get a new job! Not a person who should be in front of customers.

I typically rent from one of Hertz’s competitors. It’s not out of any great love for them, or hatred for Hertz. The other company just happens to be my employer’s corporate affinity vendor. Since my rental experience in Manhattan has been limited to only these two vendors, I’m not sure which approach is more common, but Hertz is different than my usual company in that my usual company usually pulls the car out of their parking structure for you, and has you pull the car up to the entrance of their parking structure, but not in. Hertz has you get in the car in its parking spot inside of their structure, and has you pull the car back into their structure when you return it. The upside to this is that you don’t have to try to get your GPS programmed, adjust your seat and mirrors, play around with the radio, etc., while some other car is behind you beeping because you’re blocking their exit from the garage. The downside is that Manhattan parking garages are a little cramped, making the possibility of a fender bender a little bit of a concern. If that’s going to happen, I’d rather have it happen when one of their employees is driving the car, not me. On the flip side, however, I’ve lost plenty of items at the other rental company because I was rushing to get all of my stuff out of the rental as the rear end of the car was blocking traffic. So I don’t know which system is better.
As far as the service was concerned, I’ve certainly dealt with friendlier people, but the people that I deal with at my other company aren’t exactly Mary Poppins, either. I’m thinking that working at a Manhattan rental car company probably causes you to have to deal with a lot of mean people, which I’m sure affects your attitude.