Expert Cleaners

I don’t live in the area, but I do drop off my work uniform here from time to time.
Friendly proprietor.
Seamstress is on point with alterations.
Fair prices for Manhattan.
No complaints.

Excellent Neighborhood Cleaners
I have been going to them for over 10 years and they do not miss a beat. They handle all of my clothes with care and have custom tailored many shirts. I drop off at their cleaners and they deliver my wash & fold and dry cleaning to my doorman. I am very detailed when it comes to cleaning my clothes whether it is a t-​shirt or one of my bespoke suits. Expert Cleaners is knowledgeable on how to properly care for the best results. Truly, a full service operation. They are always kind and professional.

I should’ve listened to the previous reviews! We’ve been going to Expert Cleaners for dry cleaning, and this week, I decided to have a couple of simple alterations made to a dress there. Talk about rude service!
The «tailor» (an older woman) gave me an attitude about the length of the hem of the dress (she made it too long, so I asked for it to be shorter, and then she made it way shorter, so I asked for it to be a bit longer and she said «you said too long, and now you say too short!»). I didn’t mind that so much but when I also asked for the straps to be altered she proceeded to give me more attitude about it and didn’t seem to want to do it. She then proceeded to tell me that the dress hem was going to be $ 30 and the strap alteration was going to be $ 15. I was surprised by the price of a simple dress hem, but said «ok». She apparently thought «ok» meant not to do the strap alteration. Granted, English was clearly not her first language. So I repeated that I’d like the straps to be altered and she continued to give me an attitude about it — she obviously didn’t want to do it for whatever reason.
At that point, I was so irritated by the complete lack of customer service and huge attitude, I said I didn’t need the attitude and went back to their small «fitting room» to change. When I got out, she was standing there and said «give me pin!» regarding the safety pins on the dress. Umm, sure, you can have your one cent pins back.
During this, the owner — youngish guy — doesn’t say a single word. We’ve met him before and he seemed friendly last time, so I said, «sir, is this indicative of your service» and he completely ignores me. I ask him again if this is what the service is like and he tells me to come back another time. But umm, isn’t this the only «tailor» you have I ask? He mumbles something (couldn’t even hear it), and I ask if we should also take our cleaning service elsewhere. Please note I’m saying this in a nice tone without an attitude at all because I want to continue to bring my business here since up to this point we hadn’t had a problem (besides a couple of minor delays in dry cleaning and sometimes forgetting a shirt here and there). He says «I’m sorry» and won’t even make eye contact and that’s it. Can you please grow a pair?
Either way, this is the last time we’ll be using their services (dry cleaning and tailoring), as we’ll be taking our money elsewhere.
Piece of advice: As a small business owner, learn some customer service!

Very over-​priced. I was going here a while for my dry-​cleaning without checking nearby prices. This is very over-​priced, even relative to the neighborhood. I tried to get a new button on my fiancé’s fancy black coat. I spend $ 5 and got a navy button instead of a black button. The only cleaner worse is London Terrace Cleaners. I recommend Oxford cleaners instead of both London Terrace and Expert Cleaners.

I agree with RJ W.
This couple are quite lovely.
The man normally mistaken me for a Korean and always asks me how my day is going, etc.
I grow fond of people rather quickly and thought this place would be THE place for my dry cleaning.
They’ve made quite a few mistakes but because they were «lovely» I look over it and continue to come back. Silly me eh.
Well, I work in a fashion company not too far down the avenue and we are required to wear uniforms. Our uniforms are costly too so I like to take good care of it.
The first time something went wrong was when I had a missing button on one of my trousers. I’d bought it back and joked about it a bit and asked that it be sewn back on with my spare button. Yet it was never sewn back on.
The reason for this review… well…
Last time I was there, I gave them 2 trousers, 1 skirt, and 1 cardigan. When I say these uniforms are costly, I truly mean it. Just these 4 items can value $ 3k at the very least. I received my trouser back, still missing a button. The other trouser had buttons but 1 of them happen to be a button that wasn’t mine or didn’t belong. The clip for the trouser was also broken and so fabric in that area ripped. ALL of the buttons on my cardigan was replaced by different buttons… ALL…
I was appalled and knew I had to bring it back. I bought it back requesting that they changed all the buttons back to the correct ones. bringing them ALL new buttons to replace them with and what was his answer to me?
«We don’t do this, we take our cleaning very seriously. We are experts cleaner. We don’t touch your button. You go somewhere else.»
He then offered to put back the buttons but will charge me because they’ve always charged people in the past. Yes, just like RJ had mentioned, they are experts that do not make mistakes but this is the steps that they take in dealing with these problems in the past.
Irresponsible, unprofessional, rude, and I will NEVER be going back.

Lovely couple runs the place –LOVELY UNTIL THEY MAKE A MISTAKE. They lost 11 of my shirts and have pretty much told me I am out of luck — that is after going so far as to accuse me of not dropping off the shirts. I repeatedly have had the same conversation with them over the past two weeks: when I dropped the shirts off, who took them, what time of day, etc. I’ve gone so far as to say I will review their security tapes to find the date and time. They have made no offer to cover the $ 800 in clothing that THEY LOST. The husband is particularly impatient (rude) bec apparently they have never made a mistake in 10 years. However he did say when this has happened in the past, customers have brought back the clothing that didn’t belong to them. I think that means it’s happened in the past. Just saying.
Net net, if you like your clothes, find another option. Oh, and if you have my shirts, pls bring them back. Thanks.

Extremely rude! I used Expert Cleaners once as my regular dry cleaner closed. I dropped off a bunch of clothing including a Burberry trench coat with a liner. The coat was returned without the liner. When I called to address the issue the man snapped at me and said he couldn’t speak with me as they had other customers in the store. Really?! I think they are overwhelmed as their main competitor in the area closed and are unable to handle all the new customers. Needless to say I will not be using them again…
So I started this review a while ago on my Iphone and finally logged in so I could post. Since they found my raincoat liner I used Expert Cleaners a second time. I should have known better…
This time around they stained a white dress. I am not sure what they did but there is a circle around the left boob of the dress (which I did not realize until I was at work). All I can say is stay away!

It’s about time someone wrote a review! I love the couple that runs this drycleaner, and the attention to detail that they pay to every piece. They take the time to inspect every closure, every button, and find stains that even I couldn’t spot. They have free pickup and delivery, which makes this a no-​brainer choice for me.