Dr. Martens Union Square

Big fan of this location over the SoHo one! It seems a lot less crowded, although the tight layout means that you’re still bumping into people sometimes. Still, nothing too bad, and they have lots of room to try on shoes!
What really sets this location apart is the outstanding customer service. Really just above and beyond. I took my sweet time trying on shoes, asking for new styles/​sizes/​colors, and everyone was willing to help me without a second thought. Once they realized that I was kind of between sizes, they even brought out both sizes every time, just so I had options. So nice!
In general, try to have a pretty good idea of what you’re looking for before you come here… maybe look online for styles/​colors, because there are a lot of shoes that look similar, and it can be hard to communicate what you’re trying to look for if all you have in mind is something like «brown boot.» But if you really aren’t sure, the staff here will work with you, tell you their experiences with Docs (they all seem very knowledgeable and have first-​hand experience with the boots), and do it with a smile on their faces!

Busy time of year, the store was Jammin’
I hate shoe shopping… but Valentina made my experience pleasant. Valentina was patient, knowledgable and most of all polite & nice.
The staff in the store seemed to have knowledge of their brand and happy to help if you need .
Thank you for helping me find a pair of shoes & boots ! Valentina … You rock !

I love these shoes and boots! I got my first pair for beginning of Jr. year of HS in 1992. Had to twist my mothers arm! Especially since going to an all girls Catholic High School find me she caved and I got them in black. But I had some friends who were lucky enough to get purple, green, navy. The last 2 colors matched our uniforms for junior & senior year so the nuns were okay with that! Never got those steel toed boots though! Those things I want for a decade! Had to retire then went started student teaching, substituting and getting my teaching job. I hope to god she stayed with them somewhere with all of our other stuff from growing up.

I bought a pair of boots in the winter and liked them so much, I recently purchased a 2 nd pair. Kevin the Asst Manager, Ortiz the salesman, and Erin the Manager were helpful and kind!
Thank you!
Denise

The girl called Donika offered the best service here. You won’t feel pressure and she always patient with every customers. Worth to come and ask her for any shoes you are interested!

This store is an accurate example of where this company is headed. Not a single hello, or even mere eye contact by the people working here. The store had on music that was very UNinviting and inappropriate. When I made a comment suggesting that they should change it, the gentleman at the counter said no. I replied to him and said that dr martens is a punk rock brand and I cited the 80s punk rock picture. He said «no, not anymore.» Worst attitude for a brand that holds so much pride and history.

Docs have been a staple since the 80s, and the biggest problem I have with them is they won’t die. Seriously, these things last forever and it is the last remaining leather that i own. Nice to see they have vegan friendly boots, too bad they don’t go up to size 12 for me.
This store is nice, clerks were helpful even in the super packed state it was in when I stopped in. Hopefully I can get those vegan cherry brogues one day.

Friendly staff and good selection, but Doc Martens has a poor return policy and the prices are actually above what you can find online. Unless you want a rarer, niche style that you will only find here, I recommend buying your docs from Nordstrom or another retailer with a better return policy and lower prices.

Had a great experience shopping here. Came by while the store was crowded but I had no trouble getting the staff’s attention and they had me trying on shoes in no time. Docs are a big investment so I wanted to make sure I was making the right decision with my purchase. The girl helping me out (Angie) was patient and friendly, answered all the questions and I ended up walking out the door with a great pair of boots. Good customer service is so hard to find, if it’s your first time buying docs this is a great place to start!

Tried to shop here.\Knew what I wanted, cash in hand…
Sign on door said Saturday open at 10:00 am.
Well, at 10:25 am yesterday (Saturday)it was shut down tight with no evidence of opening anytime soon.
So, back on the subway to the Spring Street location…
Thanks for nothing.

The girls at this store are extremely rude. Two of them, one lame, bony, tattooed chick who clearly thought she looked better than she did and another one who looks like she should be working at urban outfitters, they stood their in the corner making fun of shoppers. Some girl asked about the dr. Martens with smiley faces and they laughed in her face basically. Pretentious a-​holes who think they’re better than the people writing their paychecks… if you hate your job, don’t work there. Have a little pride in what you do or find a new job and get over yourselves. The only reason I gave 2 stars was because the girl who helped me was actually knowledgable and nice and seemed to be the only one working.

I had a great experience at this branch and wanted to write them a review, as great customer service can no longer be taken for granted in this day and age. I walked in knowing exactly what I wanted and asked one of the employees, who rushed over to help me immediately, for the item in my size. He not only brought back my size but he also brought a pair that was one size smaller, just in case. I’ve owned many pairs of Dr. Martens, so I am fully aware that they stretch over time; I found it thoughful on the part of the employee to have another size available so I could better decide.
In conclusion, the experience was extremely pleasant. I walked out a happy man with my new pair of boots. Great customer service, Dr. Martens, Union Square.
If you are deciding between this branch and the one in Soho, go with this one. While the Soho branch is equally good, the Union Square branch has better customer service. If you are a yuppie or an annoying tourist, definitely go to the Union Square branch. I say this in good fun, of course.
As for the brand: Dr. Martens makes great, rugged boots that basically last FOREVER. My boots have survived rain, soot, snow and whatever else one can imagine on the streets of NYC for years. Don’t be put off by the boots if they feel uncomfortable at first. They are supposed to initially. The boots have to be broken in; it’s a tradition.
Happy Shopping.

I came in earlier today. I knew I wanted a pair of black 1460s, but I still wanted the opinions of a few friends. My phone was out of battery. One of the staff members allowed to my charge my phone, and send pictures to my friends and wait for their replies. Of course all of my friends said they were cute. The staff waited on me for a whole hour. I’m sure I was really obnoxious, but the staff remained friendly and chill. Literally every type of doc martens you can imagine are in here. Really comfy and stylish couch to try on shoes. Fabulous Store!

I was in NYC last week and needed an emergency pair of shoes, usually I can’t buy any in stores because I’m a size 13 (what’s up) but they had everything in stock and the entire staff was very friendly and helpful. Nice store. Will go back again

Erin, the manager was so so rude. I will not be going back to this store anytime soon.

Fantastic selection of DMs. Everything from the classics to some of stuff they’re branching out into. Sales staff is super friendly and the prices are about what one would expect given the location.

Let me start by saying that my visit to this store was a little over a month ago, and if I still have an impression after a month it’s either a really good one or a really bad one: happy to say it was a good one. We all know what DM’s are all about, so this is not going to be a review on the shoes but a review on the services received.
I was on a hunt for a solid, comfy, good lookin’ pair of kicks when I came across this fine establishment. The first thing I noticed was that I didn’t get attacked at the front door by a «sales associate» because all the staff were patiently attending to their customers. When I was initially asked if I’d like any help, I said no and kept looking. But once I decided I needed to try a pair on, the fun started. Yes, I said fun.
A wonderful employee by the name of Sophie made the entire shoe shopping experience worthwhile. Being from the greater Portland, OR area, I’m used to the Pacific NW, almost lackadaisical, approach to things. This is where you ask the question «is it really like Portlandia says it is?» Let me tell you now, no (cacao), it is not (cacao). In fact, just the other day, I ate Henry (the chicken) and didn’t even ask if he was a free-​ranger. Back to Sophie… After trying on 3 different sizes of the same shoe, I still hadn’t made up my mind if I wanted to buy them. Yep, I’m that guy. Sophie was chill and said come back tomorrow and bring Fred Armisen. I brought Benny instead, and bought the shoes she worked so hard to sell.
I’m sure that if I lived in NYC, I would be out having drinks with Sophie right now. That’s how bitchin’ she is. In hindsight, it could have all been a façade to make me buy the shoes so she could get a commission… but that seems like a stretch as I think I’m a pretty good seer of BS. Even still, I would want to have drinks with the person who conned me so well. So, raise a glass to Sophie and go buy some shoes from her!

This place is grand!
I came here a few times to look around and try stuff on with no intention of buying anything. Yes, I hate myself too. The sales staff was super friendly and helpful though, and did not even mind that I was wasting everyone’s time.
Then, when I finally decided I needed to buy a pair, and had the money to do it, I went back and they were super friendly and helpful again! I even asked them if I could use their dressing room so I could see what the shoes would look like with shorts. (i.e. take off my pants and try on the shoes. I’m a lunatic.) And they were like, «sure, dude, whatever!» And didn’t even judge me. (To be fair, I’m pretty charming. They might judge a lot of you Unilocalers because a lot of you seem like BIG bummers. No offense)
Their selection was pretty sweet too. They have a lot of different Doc Martens there. If I had a ton of money, well it’s be awesome in a lot of ways, but I would totally pull a Michael Jackson in this store and be like «one of those, one of those, one of those.»
And just because I’m a nice guy, I’ll show you what I’m talking about with that MJ reference:

I couldn’t believe my eyes when I saw that there’s a Dr martens store sooooo I had to go. It was amazing, there were so many different styles of t doc martens that I didn’t know nor saw. Since generally at shoes shops there are limited options for doc martens.
The store has one side for the ladies and one side for the men. To me it seems like there were a wider varieties for women but that’s just me. Hahaha why would I pay attention to the men’s ones anyways.
So from the more classic doc marten shoes such as the usually black, white, green, red .etc there were also the shiny ones, the floral ones, there were even heel boot kinds!!! Oh and the ones that I thought that were magnificent and out of this world were the boots with the ribbon laces. It just gives the boots a more girly look you know?
Further in the back of the store, they carried some shirts and bags by doc martens — I didn’t even know that they had anything other then shoes (I meant the brand)
The only reason I am giving the place a 4 out of 5 is that the staff totally ignored us and did not offer to help at all. And no they were not busy or anything but whatever other than that the store carries a lot of your doc martens needs

I LOVE Doc Martens. Super comfortable shoes and boots. They now make much more stylish options that don’t look as punk rock. And they even make high heels! I was so excited that they opened a Union Square store. I forgot my credit card that day, but I went in and checked out all the merchandise. They carry the best of each line here. The staff was SUPER friendly. I am definitely going back this week to buy a pair of boots and I’ll be back again soon after that to buy more. This is worth an arguement with my husband about spending too much on shoes. :)
I am on my feet all day and if you put a cheap insole in your Doc Martens, it will be the most comfortable shoe you ever bought.