Mazda of New Rochelle

I am very happy with my 2016 Mazda 6 and dealing with the service department has been a pleasure. But I don’t think I would buy another car from these guys because their salesmen do not honor agreements. When negotiating for the car, I said I wanted two Mazda shirts for my son and me. I told the salesman it was a small thing but the last time I bought a Mazda from a different dealer they promised me they would give me a shirt but kept jerking me around and never came through.
It’s a small thing but it’s a test of a salesman’s integrity. The salesman promised me that kind of thing wouldn’t happen at New Rochelle Mazda and I would get my t-​shirts. Now 8 months later after countless calls and visits with constant excuses from the salesman and sales manager and more promises that they would take care of it, I have never received the shirts. Yesterday I spoke to a person who said he was a sales manager and promised he would have somebody call me back (though his laughter was an indication that he wasn’t taking it seriously), I’m still waiting.
They always agree with me that the shirts are a small thing but considering the loyalty I’ve shown to Mazda and the publicity I would give them by wearing the shirts, not to mention the fact that the shirts were part of my agreement to buy the car in the first place, that they should honor the deal. I will not deal with people who are very sympathetic and agreeable to your face but prove that they never intend to honor the agreement, particularly over a small item. How am I supposed to trust them if they agreed to perform a service or make a deal involving something more significant than a shirt?

Strictly for their service. Extreme lack of communication. Dropped my car off for a recall on a Thursday night. No problem using the night drop box. I assumed it would be done early the next day but didn’t get a call until late afternoon. I called a few times and they said would call back in less than 10 minutes. 45 minutes later get a call back. Ok, no problem on that. Car needed some extra maintenance work and we could pick up as late as 6pm. I decided to pick up the next morning and as I arrived was informed that they didn’t finish the work. A 45 minute expected wait turned to 1.5 hours and a complete waste of a Saturday morning. When the car was up on the lift and I approved the additional work why wouldn’t it just be complete? Some tire rotation and filter replacements should be pretty easy.

I will start off and say this review is strictly for the parts division, I have had no experience (good or negative) with the rest of the dealership. With that being said, do not go here for parts. I was sold a defective part (not an incorrect part for the wrong car, a defective part). After finally realizing the part was defective, Mazda of New Rochelle was neither helpful nor concerned. I was first told there was nothing that could be done because the part was now on back order and was not in stock anywhere in the country. I was told repeatedly that their store was not responsible for the defect and that it was not their problem.

Can’t say enough about how these folks assisted us during our recent vacation to NY. We were on a long trip from Toronto and heading up to Maine after NY. Just outside NY our tire pressure light went on. Scary stuff when you have lots of miles ahead. They quickly booked us in and
Reassured us all was well, after a quick adjustment of the tire pressure.
On our way within 30 minutes of arrival, and they didn’t even charge us!
Kudos to the service department at Mazda of New Rochelle.

I had been wanting the 25^th Anniversary Edition Mazda Miata since I heard it was being retooled 6 months ago! I contacted Philip Van Riper who is the general manager of the Dealership. He explained to me that Mazda was setting up a website for pre orders and as soon as he hears it goes live he would notify me! Well true to his word, the day the website went up Barry Debany, general Sales Manager, called me to say Mazda put up the website and if I’m one of the first 1,000 people I’d be eligible for the launch edition! Only 1,000 of them were being made and it was surely going to be a special car!
Mazda was hush hush about delivery although there have been many commercials! Well, yesterday I got the call … «The Car Was In»! Kenny, my Salesman, took care of everything with my insurance company and when I got there, wouldn’t let me leave until I understood every single feature of the car!
Last but not least was Kamil Wojcik, the Business Manager, he explained all the after market products available but, was not pushy and not disappointed when we only chose to take the insurance on the high performance tires!
Before we left we were introduced to the service department which looked comfortable enough if we ever need to wait around and have service done to the car.
Overall, it was an extremely positive experience! As for pricing, Mazda dictated the price on the car and there was no negotiations! However, Philip and his entire staff were exceptional with their communication and ensuring I got the car!

Absolutely everyone was very pleasant and informative from our salesman, Ammar to the manager, Barry. No haggling! They all made sure we get a good & fair deal. Probably the best car experience I’ve had.