Honda of New Rochelle

I will say, our salesman, Tevin, and the GM, Joe, were fantastic for the service, especially after we ran into some issues with the car. This was my first time buying a car and I didn’t feel pressured or annoyed. They were both extremely helpful and it was so busy, Joe was even walking around offering pizza to customers. Great service!
The reason I dropped it a star was because of the issues with the car. We bought a certified pre-​owned Honda and with that, expected everything to be in line when they pulled the car around, especially since we had driven from Maryland to purchase. We had already been there about 7 hours and when they pulled it up, there was a dent in the side we hadn’t noticed before. They called a mechanic and got the dent taken care of so we climbed in ready to go again only to figure out a fuse was blown in one of the chargers and a tail light burnt out. They fixed the light but couldn’t figure out the fuse and promised to pay when we took it to get it repaired if it wasn’t covered under warranty for some reason. We ended up being there about 10 hours.
On the way home, the maintenance light came on and oil life said 15%, so at this point we were really ticked. But we called Sunday and they promised to pay when we took it to a local dealer Monday to have everything checked. They delivered on that promise.
So, I say CHECK EVERYTHING before you leave, but they were really great about making things right even after we left.

We had a great experience with Saleswoman Deb. It was so refreshing coming from a horrible experience at Nissan of NR where we were drawn to because of pretty much false advertising of a Internet price priced nearly $ 6000 below what they tried to sell us. Anyway let’s get back to the AWESOMEEEEEE EXPERIENCE AT HONDA OF N.R.

This review is long over due but very well deserved. My dad drove me here as a surprise one very chilly November afternoon. Out came my dealer (Tevin) and his manager (Juan) both awesome! Tevin showed me around 4 – 5 cars none of which met my needs but as I was starting to get discouraged he insisted I continue looking and brought his manager Juan in to help. Minutes later I scored on my beautiful new «whip» equipped with all that I wanted. I was so happy to drive off the lot in my «new ride»! My car started to give some trouble (nothing major) but I just called and explained to Tevin the issues, he talked them over with his manager and they insisted it would not be a problem to bring the car back in to be looked at. I would highly recommend Honda Of New Rochelle (Tevin in particular) if you’re on the hunt for a new car! Thank you Honda Of New Rochelle for all of your assistance!

Although the transaction took way longer than it should have (we were there for six (6!) hours before we could drive the car off the lot) and they had difficulty following-​up on a promised repair without our pestering them, this is where we finally bought our certified preowned car late last month. They have a separate showroom for used car sales, with some off street parking, but be warned, this isn’t one of those places where they have bagels or donuts or anything whatsoever to eat, no matter how long they hold you captive waiting for their own staff to return paperwork. We dealt with a salesman, a sales manager, and a finance/​warranty guru, each of whom seemed to know his stuff, but it would be nice if each sales person had use of his/​her own office/​desk and others didn’t keep coming in/​out while trying to buy a car. The real problem, however, came when the salesman dropped the ball, didn’t contact us or respond to our outreach, and we had to pressure his boss to get our car back after a repair promised as part of the deal (and forget about a loaner vehicle for the day while it was being fixed or a porter picking us up or dropping off the car). Nonetheless, at least so far, the car is driving smoothly and we’re happy Honda owners!