Expert Plumbing Service Inc

RELIABLE WORK AND GREAT SERVICE BUT PRICES CAN BE VERY HIGH
Excellent customer service, from the people answering the phone to the professionals who complete the work. Everyone I have encountered during my 3 experiences with this company over the last 2 – 3 years have been remarkably polite and professional. We had a serious sump pump issue that they corrected after I had several other companies attempt it. We did have some issues after Expert’s correction, but when I called to let them know that the solution failed, they came right back out with a big crew who took care of it, did more than we originally had done, and put everything back neatly. They fixed the problem by going above and beyond, and without expecting any additional money. In this case, we felt that we received a good value and we were so relieved to have this problem solved, it was well worth the price.
Another time, I needed a simple kitchen sink repair. The least expensive option was over $ 700. I invited another plumber in who fixed it with parts and labor for $ 90. I asked expert how much time they expected it to take, and they said a couple of hours. It wasn’t an emergency, so I thought $ 300/​hour was exorbitant.
It is nice that they analyze the problem and provide options, but sometimes I wish they would read their customers and provide the most obvious solution more quickly. I have small children, and it would be nice to have someone in and out with the simple jobs (like the sink, which that other plumber took care of in no time).

This is an interesting series of reviews.
I had a perfect experience having E.P. come out and take care of my blocked sewer line after another company (Mr. Rooter) sent a complete baboon out to do it the 1^st time and tried to over charge us with zero results and a complete fabrication of the situation.
Expert’s team came out and rodded out the main sewer line in about 20 minutes for a reasonable rate and cleaned up all the waste water that had accumulated in our bathroom with a cool little biological cleaning agent that ate the waste material and rendered it in-​offensive. Granted this was some time ago, but we now have the same issue with roots blocking our main line again and I’ve called them for a service call tomorrow.
I will follow up with the results, but they are currently on my 1^st call list and I have always recommended them in the past.
…to be continued.

Our family is quite enamored of the personal service we received from Expert Plumbing Service and especially Art G. We not only had a sewer pipe replaced but they also fixed a leak we just found (not related to prior work). We have an older home and really appreciated the range of financial options for a home of this age. Highly recommend!

Phil was very helpful and knowledgeable concerning the repair work needed on our water heater. He was very patient and answered all our questions.

My wife and I were very pleased with the professional service we experienced with Expert Plumbing. We had a few plumbers come out to quote us on a kitchen remodeling project back in Jan. Expert not only came in around the same price aas the lowest bid but the way they took the time to explain the process to us and gave solutions was impressive!
No other company even took the time to explain what they were going to do throughout the project, to have Expert Plumbing actually go over a few alternatives to help save us some money was very appreciated.
Thank you for your great service!
Mike and Patty M.

The WORST experience I have ever had with a repair service! Let me detail the full experience so you can avoid wasting your time with this company.
The woman on the phone was very professional and polite but the water heater repair man was very rude and completely useless.
When the «Repair Man» arrived I shook his hand and called him sir. He told me not to call him sir and call him by his name. After his visit I know why he shouldn’t be called sir.
I took him down to the basement to show him the water heater and the noise it started making 2 weeks ago. He immediately said it was a normal sound. I told him that the sound started a couple weeks ago and wasn’t like this before. He accused me of «over analyzing things and the high pitched sound was the gas going into water heater.»
NOTE: when you tell a customer they are «over analyzing» then it comes across as rude. Clearly I don’t know much about water heaters and that is why I called the experts. Also keep in mind, he hasn’t even looked at the water heater yet.
I then said, well why did the sound just start 2 weeks ago and I have had the water heater for 1 ½ years now? He said, «I am trying to tell you that their is nothing wrong with the water heater and you are over anayzling. (in sarcastic tone he then says) What do you do for a living?»
NOTE: When you ask the customer in a sarcastic tone «What They Do For A Living» it’s like saying «You Don’t Know Anything So Shut Your Mouth.»
He finally gets down on his knees to look at the water heater…
I responded with, «what i do for a living has nothing to do with this. If this is normal then why did the sound only start 2 weeks ago.» He says, «why don’t you ask the manufacturer.» I said, «I did call the manufacturer but after 1 year they don’t provide technical assistance. He then said,“well then how should I know?»
NOTE: What you are about to read may not be for children. I was finally done listening to this guy insult me and not even bother to inspect the water heater.
I said, «Excuse me but you don’t come into my house and insult me. You guys are the „Experts and that’s why i hired you. I think you need to get the F#@% out of my house.“ He was on his knees when I said this and he shook his head looking down for awhile and then finally stood up next to me and said, „You know you…“ I cut him off and said…“Get the F@#$ Out of my house NOW!» He then started walking up the stairs and i followed him to the door.
DO NOT HIRE THEM FOR ANYTHING. The only reason they are getting 1 star is because Unilocal doesn’t allow for Zero Stars and the woman on the phone was polite and professional. Finally, they didn’t have a charge for the service call either and now I know why. Generally good companies always charge for their time so I should have known better to trust them. Even if they did have a charge for the call I wouldn’t have paid it after my experience.

I have used this plumbing service a few time., To replace a water heater, to fix an issue with a toilet, but the biggest job was when I had a tree rupture the line for my gutters that ran under ground to the ditch in front of my house. The water was backing up into my window wells and coming into the basement. Long story short after they determine what the issue was, they had to dig away from the outside of my house to replace the broken pipe, insert a new one. I have pretty extensive landscaping, after they were finished you could barely tell they were there. None of my plants were destroyed. They were put back in place and other than a small line of where the new pipe had to be laid down you could never tell they were there. I was in AWE of how they took extra care to make sure nothing was damaged and everything was as is once the job was completed. It took 2 days and the guys were wonderful and very nice and answered all of my questions. Customer Service is #1 with this team.

If you value your money, stay clear. I called a plumber for basement water issues. My sump pump seemed to be clogged or unable to pump enough water out. By the time the plumber got there, I had resolved the problem. The plumber seemed nice enough, but for my $ 65 house call, here’s what I got:
1). He did NOT inspect the sump pump AT ALL.
2). He did NOT inspect the check valve AT ALL.
3). He did NOT inspect the outflow pipe AT ALL.
4). He told me the brand of the sump pump.
5). He told me I needed a battery backup
6). He told me that the switch on the sump pump was bad.
After that, he tried to sell me various massively overpriced sump pump systems. The lowest, installed, was $ 500, and included parts and labor. He told me it would last a year, if that. From there, the systems were $ 875, $ 1200, and $ 3,400!!! Are you kidding me?
I went on
. I found a replacement switch for $ 30. I found the same Zoeller brand (but ½ hp upgrade from the ¹⁄₃ hp I have now) sump pump for $ 199, and a Zoeller check valve for $ 12. All shipped free. So I bought all of those. I’ll replace the switch in the old one, then use the ½ Zoeller as my main and setup the old one as a backup. I’m in for under #250, and it will take me about 2 hours to accomplish.
The feeling I had when they left was that I paid $ 65 to find out the make/​model of my sump pump was really good, and then hear them try to extort even more money from me by replacing it. A company that actually cared about their customers would have at a minimum checked the sump pump, check valve, and outflow pipe. He did none of that, but did the cheesy car-​salesman crap about their service plans and fixing my non-​broken water heater ad nauseam.
Stay away from this contractor. The only thing it appears they are experts in is overcharging people. Too bad they figure everyone is gullible and stupid enough to buy into their crap. I hope this review straightens that out for any more would-​be victims.

prompt — polite — and got the job done with no surprises and no hidden charges. I will use them again.