StatMD

Wow, What a disappointment!
I’ve used StatMD many times in the past at their old location. Always fast and professional service. This weekend I had a minor emergency pop up with my 90-​yaer old mom. I figured based on past experiences at StatMD that would be the quickest route to go.
I took my mom, in her wheelchair, to StatMD around 2 o’clock on a Sunday afternoon. As we enter I see one other couple in the waiting area so I’m hoping the doctor can see her relatively quickly. The front desk staff are very friendly and assist us with the paperwork. In the meantime another patient walks in, speaks with the front desk and explains her situation, she is immediately escorted to an exam room. Wait, what? How did that happen?
After waiting 15 minutes in the lobby, one of the receptionists eventually escorts us to an exam room. After about 5 minutes another staff member came over and took my mom’s vital signs. At this point 20 minutes went by. Not really that unreasonable. The staff member turned on the TV in the exam room for us and told us we would have two more visitors, a nurse who would ask a medical history and finally the doctor. Well, we sat in the exam room for another 40 minutes, opening the door for ventilation occasionally just so we wouldn’t feel so isolated. It was now OVER AN HOUR since we walked in the door. My 90-​year old mom was completely frustrated. She felt this was a wasted trip and kept asking me why we didn’t just go to the emergency room, it would have been faster than StatMD.
Bottom line, we ended up walking out the door without seeing a physician. They let us sit in the room for 45 minutes without even updating us on how much longer we would be waiting. Not professional in my book.
There are other urgent care providers in the area. I’ll be heading elsewhere next time.

This place overbills your insurance like crazy crazy crazy. So much so, I just called my insurance to let them know that. I took my mom last week because she had a cut and thought she needed stitches. They cleaned it and put on a Band-​aid. Charged my insurance $ 650 undet StatMD and then the doctor who saw her billed separately for an office visit of $ 400!!! We were in and out in 10 mins flat.
Also, most insurance companies are billing differently now… this place bills as an urgent care. Check your policy! If your urgent care copay is $ 75 like mine was, you’ll rethink and find another facility.
Nope nope nope.

This is the best urgent care center I’ve been to Ina long time. The staff is always courteous and polite and the place is immaculate. It always has little snacks for those waiting. Waiting times are short. It has a huge staff with a complete facility. There is no need to goto any other urgent care facility.

This place has changed so much since turning into CityMD. The two stars are for cleanliness of the facility and being seen quickly. But otherwise the doctor was in a rush to see me and get me out of there and he didn’t even prescribe me something that helped my upper respiratory infection .
BEFORE nurses are doctors were so caring and actually cared for their patients.

Needed to see a Dr. on Thankgiving & lucky for me, this place was still open — barely. You see, I called @ 2:30pm & they were closing at 3, so I was informed that the last patient was being seen at 2:45pm.
I was worried I was going to get the «unwanted customer» treatment since I came charging in, but the staff did not make me feel pressured at all. After getting some vitals taken, answering some questions & being seen by the doctor, I was well on my way.
4 stars for keeping me from going to the ER on Thanksgiving. An additional star for having snacks for anyone to enjoy & the football game on in the waiting room.

Ever since turning into a CityMD, this place has gone considerably downhill. I used to go to StatMed all the time and they were always on the money.
I developed a pain in my throat/​ear after having a summer flu that was going around. I don’t have a primary care doctor and this place is super convenient. First time going for my throat/​ear issue was horrendous. It was fairly busy and it seemed like the doctor who saw me was the only one on staff that day. He ran in and out, said I looked fine and told me to take some OTC meds. It worked… for a few days. Went back to a CityMD in Brooklyn only for that doctor to say the same thing (i.e. «I don’t know why you have this pain, you look fine»). After a month and seeing a specialist it turns out I’ve had a low level infection lingering which was causing the pain. Apparently the «doctors» at CityMD never thought to take a simple culture after I told them a CLEAR history of how the pain started and what was going on. I’m only giving this place two stars bc of how aesthetically pleasing it is and the front staff at both CityMDs were nice. The «doctors» on the other hand seemed to either be bottom of their med school class or just really apathetic to doing their job well.
Lesson learned, get a real primary care physician.

Stopped in to get my physical completed and the MAs&doctors took care of everything. I was in and out in under 30minutes and the friendly staff helped me with all the paperwork.
I’ve been coming here for a few years now and they always provide friendly&professional service. The new location is super clean and the parking lot is much bigger and very convenient, will definitely continue coming here.

When you go to the old location there is a sign telling you that they have moved. The new location That they have moved to a much bigger facility with extra extra parking. Very spacious and clean. 5stars to that.
The Staff here a very friendly and kind.
This place has White Red and Grey seats to signify there colors of «StatMD» which is really nice. Your called really quickly for your appointment to see the Doctor. What I like most about this place is that if you don’t have insurance no problem you’ll still be seen. The Rep is nice on the phone when you call and there isn’t any appointment necessary you can just walk right in fill out paperwork and be seen.
There are Flatscreen TV’s in every Work-​up room for the comfort of the Patients while they are being seen by the Medical Staff. I will definitely be coming back here in the near Future for work-​ups, Physicals and other Medical workups.
Also may I mention that they also give you a phone call to check up on you to see how your doing.

I came here in September to have knee examined. Turned out everything they said was true!!! In turn the healing process for my ligament tear has gone as expected. You do not get more professional than Dr. Anthony Vecchia. He treats you like family, not like a patient. I highly recommend Stat MD!!!

I LOVE THIS URGENT CARE!
I went to school I Philly and have insurance that is only covered in NY so whenever I get sick (unless severe emergency) I would end up coming home to get diagnosed. Often times my PCP would not be able to schedule me in (because I could only come home on weekends) and therefore this was the ideal solution!
Although the MDs and staff are friendly, go in there with an open mind that this is not your regular doctor. Often times patients feel shy and uncomfortable knowing that this is not there regular doctor but when preparing yourself ahead of time, you’ll be able to relax and provide essential information to he doctor.
Fyi — I would inform your pcp of your visit here not because it’s a bad place or anything (rather it’s quite good) but because she can add any medications or recent sickness to your patient chart or at least note it.
Goodluck and feel better!

Gina Pontrelli, PA is the absolute best.

I took my mom here today. The staff is amazing, extremely helpful and very kind. My mom saw Dr. Jonathan, wonderful doctor extremely patient and very helpful with providing all the information.

Came here last night from recommendation from my current doctor’s office where I work. It was very convenient to be seen right away late at night after work. The staff was very kind and patient. The medical assistant who saw me was very pleasant and the physician was helpful and had a professional, but still friendly disposition. Overall, it was great convenient place to come to for quick care and a medical opinion for a condition although I will still follow up with a specialist for more detailed information and treatment.

This is the best urgent care center that I have been to so far. There is never a long wait (15 mins max), the doctors are very knowledgeable and caring to your illness. They make sure they follow up with you after you are treated.

Facility fee of $ 800 and THEN another $ 250 facility fee charged by the doctor because they can do that! yea never again, and this is what’s wrong with this country and why health care is so unafordable.

Been here a few time for random mishaps. The wait was never too long, and most of the staff are really nice and you never feel rushed when you’re in the exam room. I also liked that they are concerned with your healing for whatever your ailment is.
The first time I went here was due to a bite from my cat. My cat is normally a biter, but I had no clue that if they bite you hard enough, the bit can get affected because there’s a lot of bacteria in a cat bite. I forget who I had but they listened to my explanation and cleaned my bite up really well. I had a prescription and they checked up almost every day to make sure I was healing well.
The second time I went here was because of my 21^st birthday. At the end of the night I ended up taking off my heels in the city and putting on flats. As I was using the bathroom before leaving the bar, I stepped on some broken glass that cut into my foot. The bar did a pretty good job on cleaning me up but I went here in the morning to get x-​rays done to see if there was any glass still in my foot and to prevent infection.
They really helped me out in this situation, gave me a note that allotted me a few much needed days off work, a copy of my x-​rays on a CD and some medication. They called up in a few days to make sure I was feeling better.
Parking can be a little tough and the waiting area is small, but it is really nice in there.

I went here again a couple weeks ago because I was feeling terrible and didn’t want to wait for my primary care doctor to open and then try to squeeze me in. I had another great Stat MD experience! I only had to wait a few minutes to be seen and everyone was very nice, helpful, and professional. They sent my prescriptions to CVS via computer, which I love. I’ll definitely go back here again.

I have been here prior but only when my sister was a patient. This time it was my turn.
Had very little paperwork to fill out. They took me in within 15 minutes. had a few xrays done, the doctor went over the prescriptions and what to do until i see a specialist. The doctor also recommended an orthopedic to see for my injury.
They gave me a doctors note for work, information regarding the Rx that i will have to take and called in my Rx to CVS, Staff was very friendly. I did not feel rushed in the operatory either.
Even when i had to go take the xray it was difficult to get on and off the table the xray tech was very patient and even offered to help.
highly recommend this place if you need some quick TLC!
Keep up the great work Stat MD!

Would recommend this place as a Primary Care! Wait time is very short. The doctors are great and so are the rest of the staff.

I needed to see a doctor and didn’t have time to wait a month or more (standard waiting time to see a new physician) so I visited Stat MD this morning.
I arrived ten minutes before opening time, there were already two people in front of me, but they were seen quickly, as was I. The doctors and PA’s that I spoke with were intelligent, efficient and kind, and the front desk handled everything efficiently as well.
I would definitely recommend Stat MD to anybody in need of a doctor, with or without insurance (yes they take insurance!) Also, be careful parking in the small lot, you may get parked in!