Avis Rent A Car

DO NOT rent cars from this trashy place! They will keep charging your card over and over for ridiculous charges after you return the car.

Horrible, horrible, experience. I called 1^st mutes prior to goimf. Was given the price of 3 size cats all under 300. what I arrived after being ignored for 30 minutes and having a rude woman come in and be serviced before me… The man behind the counter said he only had an explorer for almost 800 for the week. What a waste of time and energy. Not to mention the cat rental is actually a gas station.

I had (and am still having) an absolutely awful experience with this company. I stupidly pre-​paid for a car rental reservation with these guys in October 2014 for a car i picked up in December of 2014. However, the next day i realized that i would not need the car for as long a period as i had pre-​paid so i called and asked for a refund for the rest. The amount of my refund is supposed to be for over $ 600.
However, when i called in October, they told me it was not possible to issue a refund until i actually picked up the car. In spite of my protests regarding this policy, they basically just told me that there was nothing they can do. I decided to wait and not make a big deal.
When i went to pick up the car, they had me sign a slip for the entire original amount owed and informed me that i would have to call their main number in order to get a refund and that they could not do it at the branch. Once again i protested and once again i was told that there is nothing they can do.
I called the main office today (December 22, 2014) and have now been told that the refund can only be issued when i RETURN the car. Once again i protested and was told that the only time a refund could have been issued ahead of the car being returned was when i first called back in October!!!
I explained to the guy that i did ask for the refund back in October but he just basically said that whoever told me this back then had it wrong and there is nothing he can do about it now.
That is basically their slogan, i guess…“sorry, there is nothing we can do about you being dumb enough to rent from us“
Anyway…avoid these people if you can and whatever you do, DO NOT EVER PRE-​PAY.

Not only does the rental company have the worst customer service I’ve ever encountered. But the Rental company refused to rent to me because I do not own a credit card which according to NYS law is unlawful. «It is unlawful for any rental company to refuse to rent a vehicle to any person solely on the requirement of a credit card.» Had a reservation for 9 am, I was early and still ended up waiting an hour and a half for the vehicle to be delivered. There are no seats to wait, and standing at the location only makes you in the way! Waited all this time in a cold cramped location only to find out that I could not rent the vehicle without having a major credit card. Apparently debit card and /​or cash would not suffice. Booked through Priceline because I received a great deal. Paid for the insurance with my debit card and was never informed that they only take major credit cards. Rental company would not refund the insurance, referred me to Priceline. Ended up going through Hertz paying a bit more, but it was the best choice I ever made.

This Avis location is inside a Gulf gas station.
We found this location on
when searching for car rentals. At $ 30/​day, it was definitely the cheapest rate around.
We were able to book the reservation with no problems on Priceline and then when the time came to pick up the car at Avis, we had no issues neither.
Registration was a breeze and we had no problems with any of the workers at the gas station. The car was brand new and therefore, no checking up on scratches/​dents.
When we returned the car, they also did not check for scratches/​dents, but did check the gas left.
The other positive about this place is that it is open on Sundays for returns/​rentals, so that you are not forced into renting for an extra day since most places are closed for Sundays.
This will be our go-​to place for car rentals from now on!