Yale Health Center

I have a condition that requires taking pills daily and my supply is running out in a week. I was told that once I arrived here I should call them immediately to get my refill. Well, I did, many times a day, for many days. I tried calling early morning, late afternoon, even during a time when most grad students were at an event and most undergrads hadn’t arrived on campus. No one ever picked up the phone. Always the same thing: all staff members are currently assisting other callers. Who are they assisting?
Finally I stopped by at 1pm one day to see if I could make an appointment in person and the office was completely empty. I waited 15 minutes and left. Is it that hard to put a sign on your door telling people when and how long lunch break is?

It’s free, that’s all it’s worth.

At its invitation, I emailed Yale Health a few times for a suggestion of an insurer in New York City, but it never replied.

2^nd review is spot –on. I’m a healthcare professional. My experiences with poor clinicians, outrageously poor communication, and poorly designed systems are many. Free care, but we get what we pay for. I really think the place is shameful and could use a senior management reorg.

My first experience with Yale Health Center.
I call four times. No one ever picks up the phone.
It takes them six hours to tell me I can’t have an appointment for a week.
The nurse who finally talks to me needs to hear my health information four times in order to grasp it.
I’ve been to hot dog stands that were run better.

Just wanna say — these people are fantastic. They take good care of us, and I’ve never had a bad experience. The ob-​gyn department is especially stellar, low-​key, and understanding — but even every time I’ve gone in with a cold, Yale Health is great. Don’t chickenshit about this. If you need them, go!