Webster Bank

It’s not just a bank. It’s a family bank were up most respect to all who walk thru the doors or call. They stay and help you understand what ever your question is and not just rush you out for next customer. They care about you. And it’s the same no matter what branch you go to always with a smile and thy do really care. Even when I call it’s the same. Awesome staff. Been with them for over a very long time.

I would so love to give this location five stars, but I just cant do for a simple reason. This locations has the worst possible hours imaginable! They are located in Downtown in a major city and open at 9AM and close at 3PM! Not to mention the fact they are closed on the weekends!!! That just drives me nuts, I can never get any of my banking done with a teller when I need to.
Other than that, the branch manger is very helpful as are the other bank staff. I truly hope they reconsider changing their bank hours.
This is a very people oriented bank. I love being able to call the 800 number and have a representative always answer the phone. Its great that you don’t have to go through an automated maze to get a representative on the phone.

Wow, I just called this place and spoke to a real person (the branch manager) and got helpful answers to my specific questions. I’m in love.

I love this branch. The tellers and bankers are friendly without going overboard. Everyone is knowledgeable, polite, and respectful. They have my business and I am very happy.

Customer service was friendly, but slow. line of 10 customers, 2 reps at the window wanted to chat about everyone’s life story. Just give me my cash…

I have never been treated worse by any financial institution in 42 years of business. I was attempting to refinance a home loan and after three months of being given the complete run a round I withdrew the $ 50,000 I had deposited to establish a working relationship with the bank.
I was repeatedly told one thing one day and another the next. My calls were not returned, I was provided with incorrect information about loan requirements that had to be corrected by others in the bank.
All in all I cannot imagine a more unpleasant experience.