Chase Bank

Very friendly staff and excellent location in the center of New Haven. I can’t wait till I work my way up to private banking. It’s not their biggest location but it’s just the right size to service whatever banking requirements you may have.

Long wait for help from any of the bankers. Convenient that some (but not all) of the bankers are also notaries. Friendly if not expedient service. Easy on site real time debit card replacement. Thankfully waived some unnecessary fees for bank checks.

After finally having had enough of the fees and the great 0.01% rate for my savings account, I decided to close my account. Little did I know my opinion of Chase would only go downhill in the process…
In a few words, I turned in my checkbook and debit card to a banker, achieved a $ 0.00 balance and left the branch after being told my account was now closed.
Fast forward a couple of weeks, a letter from Chase arrives in the mail to notify me that my account is overdrawn… Turns out they did not close my account as promised and that an automatic withdrawal 3 days later to a mutual fund placed the account in the red. I will let you imagine the orgy of fees that they tacked on: $ 117 to date…
And here I am two weeks later, with the branch manager telling me she cannot remove the fees (a simple lie as all fees are at the discretion of branch managers) and sends me to the parent company via a 1 – 800 number… Which tells me only the branch can remove the fees and close the account…
In summary, being a Chase customer will earn you the privilege of being treated like a prey and squeezed for all you’re worth… You have been warned.