Quality Hyundai

I have been to the dealership before for oil changes. This experience my car was in for it’s 15,000 service. When I walked in the service agent greeted me with a Warm Hello. She knew what the car was in for, so it made the check in process very fast. I had changed a few items myself (Air Filter and Cabin Filter) The Waiting area is very clean, very comfy chairs. The Free WiFi is FAST! While waiting Joe B (Owner) asked if I would like a piece of cake. When I went to pay for the service they had deducted close to $ 90. (Filters cost me $ 30, just a few minutes to change myself) This is not your normal dealership, they really care about the customer! Keep it up!

Went in to buy an SUV and to trade in my Accent 2 days ago. I believe the salesmans name was Brian and was told i owed more money on my car then I believed and wanted to go and talk to the Finance department myself to find out if I can lump pay the balance off for a cheaper price. I told the salesman that I would be back in 20 minutes and ended up swinging by Nissan to look at a Juke one more time that was more what I was looking for rather then a 2011 RAV4 marked up from the KBB listing by $ 2,000 but worth the money. I went back to my place and to think out both offers as the Nissan offered more for my trade in and came down on the price a bit, Hyundai’s salesman Brian started texting me as I told him I got a better offer for something I was looking for more then a used car. He proceeded to harass me asking for the quote that I was offered 2 times and I asked if he would match and he said maybe and that he did not believe me. Why would I send him a quote if that is his stance? Yesterday I worked a shift at my place of employment where cellphones are restricted and I came back to 2 text messages saying that the quote from Nissan was BS and to enjoy my Accent (current car). I texted him back to tell him to stop texting me and be considerate that some people don’t have a cellphone on them at all times and he responds saying to enjoy my Accent. The text are saved incase someone from hyundai reads this. I have bought 2 Hyundai’s new in a row and now will tell all of my experience at this dealership and mostly Hyundai in general as they let this employee get my cellphone number to contact me while on and off the clock. It is unprofessional to criticize a customer who is shopping around and found a better offer! It is human nature to find a better deal and to find a suitable method of transportation. I won’t say avoid this dealership because there might be good people there. I would heed caution on giving out cellphone and email addresses as this harassment should not come with the excitement of shopping around for purchasing a car.

I just moved here and needed a new Hyundai dealership to service my car. I am so pleased with Quality. Carla at the service desk was super helpful and went to great lengths to make sure I was in and out quickly. The service guys were able to fix a problem with my car that had stumped my previous dealership. The waiting room was nicer than most. All around good experience.

I bought a late model used Elantra from Quality and within two business days, one of the features on the car just stopped working, the repair cost was $ 80. and I was told that the Warranty was not applicable. The service person was impatient with me and for the sake of a minor repair on recently purchased car, still under warranty, this dealership lost my business and my respect. I never forgot how I was treated at the time that I returned to have a very minor repair on a car that had just been purchased by me. If they had taken care of the issue, I would have gladly returned for service and even bought another vehicle later on from them. I recently bought another car and it was not from this dealership.

I was in the market for a new vehicle and was shopping around a few dealerships to find the best car for me. One of my stops was at Quality Hyundai and their salesman Chris was the one to help me. I test drove the Sonata and Chris was so informative. He fully explained all the features the car had and got me really excited about the car. I didn’t end up going with the Sonata but I have to say I really appreciated the fact that the entire experience was very low pressure and overall a positive one. I did go to some dealerships where I just felt hassled. Not to mention, I’m a tough customer service critic and Quality’s customer service was on point. I would definitely recommend anyone in the market for a Hyundai to go down to Quality and see Chris!