Bridal Trousseau On Main

I had every intention of giving Bridal Trousseau a five star review the day I purchased my wedding dress, back in early 2015 when they were located in Branford. They carried the brands I loved, Rosa Clara, Aire Barcelona & Pronovias. After trying 5 different stores, I found find my dream Aire Barcelona dress with a very helpful saleswoman (I think the owner at the time) who I unfortunately never saw again…
That being said… everything after my initial appointment went downhill. Between my dress, alterations and veil, I spent right under 5K at Bridal Trousseau. I’m not complaining about the price, since it was the dress & veil I wanted, BUT, I expected to actually get good service to correspond with the price. I never once felt comfortable or treated with respect any time I went back.
I lived a good 40 minutes, and would normally be going around rush hour and needed to find a spot in the parking garage, so I would give myself plenty of time to get to appointments. Instead of being greeted with respect, my first fitting I hear one employee say loudly to another «yeah — she’s really early» as if it was the biggest hassle for them. Sorry I can’t guarantee traffic 100%, would they rather I be late?!
Lets talk fittings. The seamstress did do a lot of work to my dress, making attached lace removable — but again, that service ended there. The day I had my final fitting/​dress pick-​up (Wednesday before my Saturday wedding and had a ton of family visiting from out of town), I walked in and was asked if I just wanted to take the dress. I responded with, «No, I’d like to try it on». Basically it went back and forth because the sales girl was telling me it was «basically done at my last fitting». Well, no, It wasn’t, the hem wasn’t done so I didn’t even know if it was the right length. Thank GOODNESS I tried the dress on. The snaps that were sewed to attach the jacket to the dress were on incorrectly (two opposite sides facing so they didn’t snap). Then, my mom wanted to know how to attach my train so she’d know at the wedding — well, the snaps for the train had been removed so you could no longer attach it! The seamstress actually suggested that we use «safety pins» to attach the train. Really, I’m going to safety pin my $ 4k wedding dress? So, we had to wait around for the changes to be made. If I just took the dress like they wanted we’d be sewing for an hour the morning of my wedding!
We went to leave and they handed me my dress in a bag… that was not my dress bag. They looked around by seemed to have «Lost» my Aire Barcelona bag and stuffed my dress into another persons different brand bag. Interesting. So, they offered to give me a new clean bag that was just one of their plain generic ones — well this was even smaller and two girls were struggling to stuff my dress and train in. After our 40 minute drive home, we immediately took it out of the bag and it was extremely wrinkled.
Oh and how can I forget — when we took the dress out of the bag when we got home, they hadn’t even zipped the dress up and only one side was hanging correctly on the hanger. No wonder it was so bunched at the bottom. How lazy can the employees be?
Day of the wedding, I didn’t even make it through the ceremony without the dress completely bunching up on me. Every single wedding photo, the dress is all disformed under the bust in the torso area. No matter what we did to straiten it out, it wouldn’t. The train kept detaching since she sewed the snaps on last minute — they didn’t line up perfectly, so it wouldn’t stay flat. So basically, the fittings didn’t do their job.
I think these girls think they’re working at David’s Bridal selling $ 500 dresses. Maybe if they hire all new employees that know a thing about real customer service, this store could be great. Otherwise, do NOT go there.

I’m not sure about all the negativity that is affixed to this establishment. .my fiancé and I purchased a dress and received excellent service. The staff was kind and caring for my future wife on her special day. The décor was delightful and the owners are stellar for those who want a memorable experience even I was a bit teary eyed… bravo to the owners
Miguel

I did not do my alterations here; based on the reviews, we decided to handle that through a seamstress we know very well. However, I did buy my dress here and had a lovely experience. The salespeople were kind, helpful, and attentive. I had a lot of fun and am very happy with the dress that I picked!

DO NOT GET YOUR DRESS FROM THIS COMPANY. I’m writing this review on behalf of my friend. If only we read the reviews of this place before she decided to get her wedding dress from here, I’m sure she would have saved a lot of time, money, and frustration.
First off, she picked out her dress originally with just her mom and mom in law. She decided she wanted to show her bridal party the dress so we all went with her. The dress she originally wanted was apparently stained with red wine and was at the cleaners according to the staff so she had to settle with showing us something similar. Why anyone is bringing red wine to a white dress fitting is beyond me. Pretty annoying but not a big deal. She decided that was THE ONE and decided to put a payment down for it.
Here comes the part I didn’t understand at the time but now do, they ordered her a size 14 and she’s normally a size 3 or 5. I know bridal shops must order up to do a fitting but to order a plus size dress was absurd. Now I know they did it on purpose to charge more for tailoring.
Second, after getting her dress fitted down to her size, it still was not fitted as well as she would have liked because again, they ordered too big of a size and it was a lace dress. Kind of hard to tailor down a lace dress that much to be properly fitted. She got her dress the day before the wedding. The day of the wedding when it was time to put on the dress she realized she was missing all the buttons on the back of her dress. The buttons were more of a decorative element than actually functional but that was one of the parts of the dress she really liked. Where were these buttons? I have no idea. The seamstress must have taken them off before sizing and never put them back on.
A few days after the wedding she decided to bring the dress to show them that there were no buttons and she didn’t pay all this money to have an incomplete dress. They took the dress and told her someone would call her the next day. No call. Few days later. no call. She decides to call and of course they give her the run around. She decided then to go down there and the most they could do was give her $ 50. That’s an absolute insult especially spending so much to buy the dress and then tailor it down.
I should also mention they were doing a giveaway at the time for a free wedding or something similar to that. So you can only offer $ 50 for your mistake but then do a free wedding giveaway? This place does not care about customer service. Completely money hungry and rude.

Very expensive dress had 2 stains we found when we got home. It came apart early at the reception, missing a tux, wrong ties, and for all this they never apologized but tried to shift the blame to someone else. Their answer to the dress problem «sometimes that happens». BS dresses that expensive aren’t supposed to fall apart. Stay away from this place. They don’t follow up and don’t call when they say they will. They are terrible to work with.

DO NOT GO HERE!!! The experience that I have had with Bridal Trousseau has been absolutely horrific. I bought my dress there and absolutely loved it. It was a sample, so the offered to keep it there on site until I was ready to do my alterations, which wouldn’t be for another 6 months or so. I came back about a month after buying my dress and bought a custom veil and Haute Couture earrings, which had to be ordered. 5 months later, my engagement ended.
When I went to pick up the dress (they don’t take returns, even though it was a sample– which is common practice, so not surprising) they weren’t even sure where it was and I had to wait for quite a while for them to find it. When I came back for the veil and earrings, I was told that because my wedding had been canceled, they never placed the order for them because they didn’t know what I wanted to do. At that point I asked if I could have a refund since the order wasn’t even placed and they said no! They said they would place the order and that I could pick them up when the veil and earrings came in…
After months of waiting, I called them multiple times, stopped by the store and got the same run around — no one knew what was going on and apparently the order was lost. I dont know if it was lost in the store, in transit, or if they never placed the order, but they REFUSE to give me a refund. They’ve offered me store credit, but MY WEDDING WAS CANCELED. What on earth am I going to buy at a wedding boutique with no wedding to have??? It is insane to me that they would drag me through this process and essentially rob me of hundreds of dollars when I was already going through such a tough time. The absolute absence of organization, professionalism, and empathy is astounding. I used to work for Priscilla of Boston when they were in business so I know the industry well. This is absolutely NOT how you treat your customers.
I generally take reviews with a grain of salt and it takes a lot for me to write one, so please, please do not risk going through what I have. At this point, I’ve given up. It causes too much heartache to constantly be dragged through the mud over this. I will simply continue to spread my horrible experience via word of mouth to all of my friends who are getting married in CT right now (I have 7 weddings to attend in 2015 and the calendar for 2016 is booking fast) and hope that no one goes here and has the experience that I have had.

Went there for a bridal experience and felt completely dissatisfied. I was taken care of by a girl who was not professional told me gowns that I couldn’t try on because she said I wouldn’t look right in them. I left and purchased my gown elsewhere but went back for bridesmaid dresses only to again be disappointed with the staff. They were rude and not helpful at all, I wouldn’t dare give them a dollar.

Hated it. Plain and simple. First off they lost my sisters belt for her wedding dress, the dress came in with a piece of lace missing from it, and an extra scallop of lace in the front. I ordered my bridesmaid dress and they measured me wrong, I got remeasured and signed to order a smaller size. Guess what? They ordered me the larger size still after getting remeasured and now I am stuck with a massive dress and I have to pay a ton of money to get it altered now on top of their awful prices already.
Unorganized and Unprofessional. Do not waste your time!

I went here this past weekend with my sister to look for a bridal dress. I had called in advance to make sure they had plenty of dresses in her price range, which I was assured they did. When we arrived and discussed price range it was clear the consultant was not pleased with her budget. The group next to us had 3 salespeople with them and were served champagne. We had one consultant who spent half the time talking to her coworkers in the adjacent office. It was as if she decided we weren’t worth her time. I would NOT recommend this place. A huge disappointment and waste of time when they are many places in the surrounding towns with unbelievable customer service regardless of your budget.

Stay far away — - I went to this store 2 weeks ago to try on some bridesmaids gowns. Due to the bride being out of state, I complied a list of dresses the bride wanted to try on, me and one other bridesmaid and we were very simple and easy to work with. We were put into a dressing room with a very rude woman that was «helping us». She referenced my Caucasian skin tone as «pasty white» and I was very offended. She then was comparing the other bridesmaid’s chest to mine by saying «well…look what she is working with» and pulling the dress she had on to the side, to show a little bit of her cleavage and was stating I was more well endowed than my friend (the other bridesmaid) We also had to make an appointment in order to even try on the gowns, which was fine, so we made our appointment and showed up 10 minutes early. They accommodated us until about 1 hour later after trying on more than 12 dresses each. They walked up to my mother and said «you need to leave that room in 10 minutes, we need it for a bride.» Obviously they have no sense of customer service and halfway into trying the dresses on, the woman that was helping us disappeared, she was nowhere to be found when we wanted to try on more gowns. I was so upset with their lack of customer service and the very rude attitude by the staff. On our way out, we found a gown that we liked but in order to tell the out of state bride what style # the dress was, I needed to find out which dress # it was. I asked the woman to tell me what dress number it was and she refused, and said «I will put it on a client card for you» Basically she wanted us to buy the dress there, but there is no way I will ever return to that unprofessional, rushing customers, impolite business. I ended up going to another gown store that was amazing. STAY AWAY TRUST ME!!!
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EDIT: Additional info: I have been recently contacted by a woman who works at the store and she appoligized for this rude behavior I experienced. I thought it was very sincere and polite that she reached out to say she was sorry, even though she was not the problem. I would like to add that the store is not the issue, just a few people who work there are. If you are looking for nice gowns you should go there just ask for Julie or Carissa when you go. They will be able to help you. I raised the review to 2 stars vs 1, because she contacted me.
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I went here twice to look at wedding dresses, although I eventually bought a dress carried by a different shop. The first time I went here I was a bit underwhelmed, since I was there for a trunk show, but they still didn’t have most of the dresses I was interested in trying on. However, the ladies were friendly (although I the woman helping me changed a few times) and I found a few new dresses that I liked (most of the dresses weren’t in my price range, but for the same dress were comparable with other shops.) I came back with my mother and dried on a few dresses, one of which was one of my «finalists». This time I felt more welcomed and enjoyed the experience better. In the end I went with another shop, but wouldn’t mind going back for other purchases.