Amtrak

This was one of the nicer Amtrak Stations.
It had some decent food options — Subway and Dunkin Donuts. The convenience store also had some decent snack items. The bathrooms are reasonably clean and the ticket agents are friendly.

This is an average train station. Currently the down elevator is under construction, so you have to utilize the elevators or stairs. This location has quite a few food options and there are plenty of agents & kiosks available to assist you in your ticket purchases.
This station is screaming for a deep clean. This includes the bathrooms. Those need both a deep clean as well as full renovation. Just old & disgusting.

Had no problems getting here though my train was late. I’ve taken Amtrak a lot. The station here was okay compared to what I’ve seen and experienced.

I usually take another train, if I can, because Amtrak can be pricey, but when Amtrak is my only option I look forward to the ride. It’s quiet, clean, cool, and has free wi-​fi. You can really relax.
But what prompted this review is their response to my crisis a couple days ago. I had put my backpack in the overhead baggage area, and forgot it when I got off the train. By the time I remembered, the train was moving. This bag had my computer and all my favorite clothes. I went to the information desk, and they called the train and got someone to find the back and secure it. Then they sent it back as checked luggage on another train and I picked it up next time I went to the station.
Of course, this is how you expect any business to react, but sometimes it doesn’t work out so well – and when I came so close to losing precious valuables, I really appreciated the swiftness and assertiveness with which Amtrak acted.

Have read the other reviews about personal safety and purse snatching and what have you. Never experienced a problem like that. This is where trains switch from Diesel to Electric (Diesel with electric trucks /​wheels). So you don’t go into the station.
Not a damned thing to eat up on the platforms except a Coke machine.

I booked a train with a baggage car because I had to bring home property I had inherited in another state. The ticket I purchased entitled me to two checked bags complimentary. 6 hours before my train was to leave I got a call informing me that the train would not have a baggage car and I could no longer bring my two checked bags. I had to get to work, so taking a train 36 hours later (the next one they could accommodate me on) was not an option. I had to leave my cargo (the whole purpose for the trip) with a friend and have someone ship it to me. Amtrak still charged me for the full amount. Their customer service employee gave me a half hearted apology but refused to refund any of the fare. Basically, they sold me a service they didn’t deliver on, then kept the money.

I wish I could say something nice. My mama always told me, «if you can’t say something nice then don’t say anything at all.» But sometimes you just gotta speak the truth, even if its ugly.
I love trains. If I could, I would take the train everyday.
I commute between Boston and New Haven on the regular, and driving up 91 to 84 to the MASS Pike is no treat. The traffic sucks. The weather is horrible. People drive like nuts, flying by you at a buck-​10, swerving in-​and-​out, on their cellulars, flipping the bird, and smoking a cig at the same time.
Dangerous, stressful, and long, that is the way to describe any automobile journey between the two points. I’d love to take the train, but no, Amtrak, you won’t let me.
If you want to get to Boston at any reasonable hour, Amtrak used to just run the regional. But the regional wasn’t good enough. So they upgraded to the accela express.
Express my @$$! And it’s my only choice. Either that or the 4:40a.m.
No discounts ever on the accela. Always $ 100 + one way, no matter if you buy it a year in advance. So it’s either $ 25 for the dangerous, stressful, scary drive down America’s crumbling interstate highway system, or $ 100 for a slow, rickety @$$ train with super-​plush seating, overpriced food, and occasional wi-​fi.
I can get to beantown 4 times for the price of 1 accela ticket. So I just can’t smell it, no matter how much the commute sucks, and how nice the train is.. .
The accela is just a way for the wealthy consultant class to get away from the unwashed plebs that make up the backbone of America. Unless you are writing the journey off on your company expense account, there is absolutely no way you would ever consider dropping that kind of dough for a one way ticket. No way.. .
So you drive.. . driving gives you road rage.. .
Feel my rage Amtrak. You could be the solution, but instead you’re just part of the problem. (I use the second person because corporations are people and deserve to be yelled at like people).. .
My advice to you Amtrak, and I know you won’t take it.. . You’ve got some well heeled consultant-​type telling you to stick it out, that margins are up, that traffic is good, that you are reaching the right demographic.. .
But I’ll give it to you anyway.. . as hard as I can.. .
How about you stop trying to squeeze every penny you can out of your busted @$$, dilapidated, rails and reinvest in a true high-​speed network that can handle high-​volume traffic at a reasonable price? Or would that make too much sense?
America used to be a great country. We had the greatest infrastructure in the world. Now look at what we’ve got. A quazi-​governmental corporation that screws over the taxpayer before turning their greedy, beady little money grubbing eyes towards the consumer.
Supply and demand? Where is the supply? I’ve got a demand, but not at that price point. Problem is there is no competition, so those of us unwilling to fork over exorbitant stashes of cash for a sub-​par jaunt down a rusty, 100-​year-​old track are $h!t out of luck.
Oh, and didn’t I say I love trains.

What a nice station and what nice people, and what a clean train, and what a fair price! Yes all of that and I am talking about the AMTRAK! I Just went from New Haven to Old Saybrook and found everything to be most pleasant. Enjoy the Train — I do!!!