Mayflower Transit Agency

Mayflower dropped the ball when I tried to schedule a free cost estimate a week ago with their toll-​free number. They made the appointment for me with their local subcontractor and told me that the subcontractor needed to call me to confirm. They never did, missed the appointment, and they said I had never been scheduled. Everyone is out, so someone will call me back later. (Not holding my breath.) To be fair, a very nice lady picked up the phone and explained to me in detail that someone had suddenly quit and that was why my appointment got lost. Not her fault, she just picks up the phone.
No one’s perfect, but this process needs some improvement. Mayflower warned me upfront that I needed the local moving company contractor to call and confirm the appointment first, but they didn’t give me a timeframe within which to call the contractor if they didn’t reach out first. Apparently this company’s schedule had been booked for four days now, so I would’ve had to call back with 2 – 3 days of my call with Mayflower to keep the same appointment.
Anyway, this might be a blessing in disguise, because the last thing I want is my mover to not show up on moving day! The irony is that this is that the subcontractor messed up here, but I didn’t catch their name so Mayflower is the only one getting a bad review because of their flawed collaboration.