Atlantic Appliance Parts

I *thought* I needed a new bellow for my washing machine and originally called the Quincy store, I spoke to a woman who was lovely. She informed me that there was a store in Needham (much more convenient as I work in Needham). I called the Needham store and ordered the part, at which I SPECIFICALLY ASKED if I could return the part if it was not what I needed. It arrived promptly, and the next day I went and picked it up. Went home tried to install it, turns out it was NOT the piece I needed (washer still leaking). The following Monday, I go to return the part and the owner told me I could not return it, stating it was now USED. We argued for a few minutes. The fact that I had SPECIFICALLY ASKED if I could return it and he said Yes when we spoke on the phone was what boiled my blood. I stated that I would not be standing in his store if he told me I could not return the part. He was rude, condescending, lacked integrity and honestly was a liar in my book. I will NEVER order another thing from Atlantic Appliance Parts Needham EVER!!! They get one star because the delivery was so quick.

Great customer service, good prices, in a totally old-​school setting