Bank of America

Zero stars! Horrible customer service from bank teller name Editha! When she was given a piece of paper on the amount of what I need to take out from my edd card– she said «what is this?». I know very well to put it on a piece of paper because when I did it before she was also the teller and she looked irritated. So I did my best to put it on a piece of paper this time. She had an attitude!?! It was the same cold irritated treatment. When she is done counting the money, before I could ask for an envelope to put it in. She said, «We don’t have any envelope.» This establishment only has three tellers (many windows are empty) and many customers are waiting in line. Is this the reason she is rude!!! Or just her nature. Waiting in line took a whole lunch break!!!’ I was starving by the time I got out. Many before me were grumbling about the wait. There is a need for a definite change with how customers are treated and a need for decrease waiting time. I won’t be coming back to this location.

This bank is horrible. I dont even bank here and i came in to change a check and they have only 3 people working. Go somewhere else or get a different bank. I lasted almost 30mins

Vine por primera vez a este banco hoy por la mañana y quede sorprendida muy buen servicio al cliente. Me sorprendió mucho la actitud tan amable de la persona de seguridad que esta en la puerta muy amable y atento !!! En cuanto ala persona que me ayudo con mi tramite JULY DY me sorprendió su profesionalismo y toda su atención que tuvo para ayudarme muy buena actitud me sorprende mucho que en estos tiempos todavía haiga empleados que hacen su trabajo con muchas ganas

Worst customer service, I was currently ahead in line and a teller called me over that I was next meanwhile he was assisting another customer. I waited 10 min and once I was next, he told me to hold for a moment to help ANOTHER customer when another teller could have assisted me already and I would have been out the doors within 5 minutes.

Came to this bank ATM because the one that was by the laundry-​mat on Plaza Blvd is gone. There is always a line to use these ATM’s, but they usually finish rather quickly. Inside the tellers are very friendly. The parking lot and the directions are a bit out of whack but hey, who doesn’t like a challenge once in a while?

I noticed that I always wait at least 20 – 30 minutes waiting in line at this location all the time. This rarely happened in eastlake, so I don’t get why this location is always slow. Currently, there are 17 people on line before me… Something has to be fixed here… It’s so inconvenient.
The security man outside always greets you with a big smile, the only thing I like about this bank.

15 people in line one teller and one for business. Good think I’m not hungry my whole lunch break i got to stand in line.

Every time I come to this bank there’s always an issue,
the girl behind the front counter «GABBY»
Honestly if you don’t like your job just quit!!!
There’s always someone out there with a better attitude
that will gladly take your place!

Im a nice person and barely write bad reviews, but I can’t keep quiet about this bank’s unfair treatment towards me.
Customer or not, they should not discriminate or treat people poorly.
I don’t have an account here and just wanted to cash a bofa check to make sure it doesn’t bounce on my account, but they didn’t want to help me at all, didn’t even try! They talked to me in a condescending tone the moment they found out I wasn’t a customer. They spent 5 minutes looking at my check and finally found one tiny flaw where there was a light scribble behind the word «twenty» and claimed it wasn’t legible EVEN though the person CLEARLY wrote it neatly over the light scribble and even initialed next to it incase. She even wrote the correct numerical value clearly next to it! The man at the window said it wasn’t written neatly (…) and that «because you’re not a customer, we can’t help you further». I was confused and asked to speak to their manager who said the same thing and she claimed that the computer won’t be able to read it?!? That’s a lie, I’m not an idiot.
I was just shocked and quiet for a sec because I felt so discriminated just because I wasn’t a customer. I understand if it’s a security problem but they were just really mean and careless about it. They didn’t even want to call the person on the check because they know she would’ve given them the green light to cash it for me. You should treat everyone fairly, customer or not (potential customers).

Won’t be long before these type of banks find themselves out of buisness. Don’t appreciate the lines on paydays or all the tellers standing around looking busy when people aren’t being seen.

eeeeh. Regular B of A. Nothing more.

A very welcoming bank.
Maybe cuz they want your money! I made a withdrawal from my EDD account and the lady was trying to force me to open my own savings and checking accounts there. I kept saying no and she kept forcing the issue of it being better.
I don’t want no trouble here. Just give me my money.

My bank when I’m in town. Over the years, they have added ATM machines and now have 4, which helps cut down the wait. I never go inside; the parking lot is cramped. There is short-​term street parking outside the ATMs so I can quickly hop out, get my moola, and hit the road very quickly.

This place has high ceilings, cramped parking, thick bulletproof glass standing meters tall seperating you from the tellers, a 5 minute wait if youre trying to exit the one way only parking lot onto 8^th street, entering 8^th from the cross street is just a tad faster. its one of the only bank of americas in the area so if you do business its a staple. theres some really cute tellers behind the glass.
plus everytime i walk in i remember being 4 years old and taking what seemed like an eternity, waiting for my parents to handle their banking needs. brings back this kinda nostalgia as to how lame banks really are.