U-Haul of Natick

Had a hitch installed there about 2 years ago. Reasonable price and excellent install. Quite surprised about the negative reviews.

If there was a negative rating I would use it. There is absolutely no point in using this Location. We put in a reservation for a morning pickup. And the day before was notified that we could not pick the Uhaul up until the afternoon. For individuals who have very tight timing for moves and make reservations months in advance, take your business anywhere else. They do not have any respect for customers or customer service. Spoke with a Mason on the phone who gave no sympathy and could care less. Please do yourself a favor and give your business to a place that will respect you.

Worst service ever.
We had a reservation to get a tow hitch installed. They called us back to reschedule the appointment and noted the part was in. TWENTY DAYS LATER we showed up for our appointment.
The man (dude with glasses, heavier set) who worked there said «oh no, we don’t do hitches on BMWS». After arguing with this guy he said «only two people work here, so you didn’t speak to us». We said we did and he finally confirmed someone else did pick up the phone the day they called us to reschedule and lied to us. So he lied straight up to our face and got caught in it.
He didn’t offer any other solution except we could go to Saugus… Saugus…I am not going to the Kowloon dude. I live in Southbrough thats over a hour away. Total jerk. We wanted a refund and he said no as we didn’t have the card we made the payment with.
Totally useless and dishonest. Miss leading and uninformed. Thanks for making me take the morning off and my wife to drop off our car at your POS establishment. Worst service ever.
OH also the part we ordered WAS NEVER SENT TO THE STORE.
Lets recap.
We received two calls confirming our appointment– We had no appointment scheduled
Our part was in stock at the location — Part was never ordered
They said we are all set for install — THEY DONT DO INSTALLS ON BMWS– they refused service

I went to have a hitch installed. I ordered a 2 inch hitch for a bike rack. I waited almost 2 months while it was on backorder and they finally scheduled me to get it installed. I showed up for the installation and they said it still had not arrived and rescheduled me 2 days later. I went the 2^nd time and they installed the hitch after making me wait 30 minutes. Unfortunately, they then installed the wrong size hitch and said it was computer error. The customer service is non-​existent. You are better to spend more money elsewhere to get your hitch on. What should be an easy transaction was torturous.

I went here to have a trailer hitch installed. We had a specific time requested/​locked in to have the work done and then they tried to get out of it, saying they could not do it at the requested time and wanted to do it later in the day. Why be fine with giving an appointment at a specific time and then try to get out of doing it at the requested time the day before it is supposed to be done? Very unprofessional if you ask me.
Then the day came to get the hitch installed and they were apparently unable to do it as they did not have the required lift to raise the vehicle up enough to do the needed work to install the hitch. Shouldn’t they have known this from the start?
They referred me to another place who sometimes will do work for them called the Clean Machine and said that the labor would be refunded and then the Clean Machine would re-​bill me for the same amount of labor. I was happy because that meant the work would be completed.
The transaction showed as a negative transaction when my card was run at the U-​Haul location and I was happy and on my way. Happy that is until the transaction showed up on my credit card statement as a charge and not a refund. So essentially I was billed for the labor THREE times. I have since been dealing with the headache of this and it does not look like the end is in sight.
I have tried personally calling this location and I have not ever gotten an answer on the phone. I should have figured this would happen when I had trouble getting a hold of them by phone before the hitch was installed. I would go in person to deal with this but I moved a thousand miles away and thus cannot go there in person.
I disputed the transaction with my credit card company but of course this U-​Haul location is saying the transaction was valid. Thanks for nothing U-​Haul of Natick. I will never recommend anyone to go here due to the unprofessional behavior and outright deception and fraud.

I had a fantastic experience! Ross was helpful and went above and beyond in a «treat them like you would a friend» kind of way. Great advice. Prompt attention. He even spotted us an adapter from his car when we needed it, saving us a bunch of money. Renting from U-​Haul isn’t rocket science. It is a simple transaction. But when you add the customer service that you DON’T expect, it becomes extraordinary. That was my experience.

Worst customer service I have ever experienced. Made a reservation to pick up a trailer for a parade. Called on a friday to change my pick up date to saturday. They confimed. Saturday, I have message from them telling me I missed my reservation. I called again and told them I spoke to someone at the store yesterday and would be picking up today. They again comfirmed. When my driver showed up, they said they gave away my reservation at 8am. No service at all. They sent him 30 miles to pick up at a different location without any credit s or accomodations to the reservation. They said because they have notes on the email and messages they sent. However, their system shows no notes on the 2 times I spoke to them. I will never rent with any Uhaul ever again!

yea, 4 stars for a uhaul company.
first, i moved, i know sad face y’all. anywho, i used the interweb to find me a one way uhaul to ct, i requested framingham, but they gave me natick. i called to confirm and next thing you know im there.
victor is the gm, or m at least, nice guy, its not 4 seasons concierge customer service, but for what it was, not bad. they gave me exactly what i asked for, a 14 foot truck. brand new, well 4158 miles, close as you can get to new. it only had a ¼ tank of gas, so he gave me 20 bucks off! win! the total came to 140 bucks with 97 miles of travel allocated, sweet.
dropping off the truck in hartford was another ordeal, but i survived, barely!

This review will be one star, but could change if I get a better refund*
With that in mind, I was really happy when I was able to get a UHAUL for Sept 1^st. I was booked for 11am at this location, but when I arrived I was told I was #8 on a list and I could get the unit around 1 pm or 2pm. I was given the $ 50 «truck guarantee» money back, and my girlfriend negotiated the 30 miles rental fee out as well. I should have asked for a dolly considering they also said that I couldn’t drop off the Uhaul at the location that I picked online. I think their gas policy is outrageous mostly because the gauge in the truck was faulty and wouldn’t move until I already filled up ¾ of a tank. Weak Sauce I think. I am going to call up UHAUL because of this whole snafu I wasn’t able to complete moving until 10pm.
If I can get a better refund I’ll upgrade the review, but I have to say due to this whole ordeal I’ll be looking at budget or another service.

I received many conflicting comments about this place but given the price I figured I would try it.
I got an over the phone quote for $ 400 for a hitch for my Toyota van. I got a $ 1000 quote from Toyota. Given the huge difference I stopped in. The guy, Victor, gave me another quote of $ 400 so I booked an appt and he ordered the parts. I also reserved a trailer for my upcoming move.
I got an email for my appointment but I could never get it confirmed. I wanted to make sure that the parts came in. I tried calling and emailing but could never get through to the actual store. I got a few call centers, left a few messages and it ranged from somewhat helpful to not helpful at all.
My husband dropped the van off for the appt and they pulled the pieces together and got it done although they originally said the parts weren’t in.
It was a long wait but got done. After I looked at the hitch and wire harness I realized something wasn’t quite right. They ordered and installed lights. This is OK for a basic smaller trailer but not for a camper which I specifically told them I’d like to have the option to pull.
Back over and another appt is in the books. They will give labor credit and have ordered the right part ($ 16.99 vs $ 60) and will install it next to the lights so now we will have breaks and back up lights and the right round connector.
So for $ 500 more I would have gotten great service in one trip at the dealership.
I still have this last install and a rental to go so let’s see what happens.

Stay away! I had a very unpleasant experience at this U-​haul location. It ranks up there as one of the worst customer service hassles I’ve had. The staff is consistently rude and confrontational. They treat you as though you’ve done them some great inconvenience by being a customer. In addition, when I returned the vehicle that I rented, they wanted to charge fees that were not listed in the rental agreement. When I expressed disapproval, they started to negotiate with me, which made me think the charges were manufactured. Their behavior bordered on This was a very shady interaction. To make matters worse, the vehicle smelled horribly of cigarettes, and trash had not been removed from the cabin. Ultimately, I ended up disputing the additional charges with my credit card company. Save yourself the aggravation (and money). I recommend trying a different company altogether such as Budget or Penske. Do a web search for Natick Uhaul and you’ll find other negative reviews. I wish I had done that beforehand.