Music Go Round

I drove 25 miles/​45 minutes to look at a used instrument. It was pictured on their web site as hanging in a rack on the show room floor with other similar instruments. There were multiple pictures, and the instrument looked to be in very good condition.
We could not locate it on the show room floor. It was finally found down in the basement. I was told that it originally came into the store damaged. It needed a repair and was being sold «as is». But even then, it was not even shown to me.
The same pictures are still on the web site and it is being advertised as «Great sound, great condition, great price.»

I really hate to do this, I’ve never even Unilocaled before in my life. I bought an Ampeg bass amp from these guys that i plugged into the wall and in a week it was broken (and no, I’m not a beginner I know what Im doing with my gear and it wasn’t all the way up to 11). I brought that bass amp back, swapped it for the same model bass amp that they did for free, AND THAT BASS AMP BROKE. 2 BASS AMPS THAT LASTED A WEEK FROM THESE GUYS. I’m not done — I just bought an iRig Pro from these guys and the thing didn’t even work at first, I had to troubleshoot it to get it to work, than it worked for 10 minutes, and than shit the bed. This is RIDICULOUS. The past THREE purchases I’ve bought from these guys are TRASH. Do you guys even check if your shit works before you buy used? I’m fucking livid. Like I said, never Unilocaled before in my life — steer clear from this shop

I ordered a cymbal over the phone from these guys. I paid for it to be shipped to California. They said, «No problem, it will go out today.» That was a Thursday. I called back Friday because I didn’t get a confirmation email or a receipt for my purchase. The next person I talked to said, «Oh yeah, it’s still here. It’ll definitely go out today. Sometimes it can take 3 – 4 days to ship something.»
???
Ok. It’s now Monday. I call again because I still don’t have any confirmation my item was shipped. «I’m not sure what happened. It should have already gone out. Do you still want the cymbal? It will go out today.»
Do I still want the cymbal???
I realize you guys are not Amazon but the customer service at this place is pretty awful. When I asked about my purchase, three different people told me three different things. FITFO

My boyfriend called about a week ago to ask about a Tacoma acoustic guitar that they had in stock. This is a guitar that is fairly rare, as Tacoma is no longer is business. He was looking for a Tacoma to replace the one that Fedex broke.
When asked if they could hold this guitar, the staff said they would hold it for him until he could get there. My boyfriend was assured by the staff at this place that the guitar would be held. We live 90 minutes away, so it had to wait until Saturday. He arrived at this place around 1pm, only to find out it had been sold out from under him about an hour before he got there. The staff said, since the person who bought the guitar brought in a bunch of gear to trade, and since people always say they are going to pick up a hold but often they dont, they decided to sell it to the other guy.
Ive worked in customer service for almost 30yrs in many different capacities. If you tell a customer you are going to hold a product, YOU HOLD IT! If there is another interested party, then you call the person its being held for! You dont just sell it out from under them! How unprofessional!
The manager offered a $ 75 store credit. Whoopie. My boyfriend drove over 3 hours, round trip, plus tolls and wasted time. He spoke to 3 different people and told them how much he wanted that specific guitar. It cannot be found anywhere now.
I recommend staying far away from this business. They lied to him (by saying they would hold the guitar), and clearly engage in lousy customer service. We know a lot of local musicians, and I would tell them all to avoid this unprofessional, incompetant company.

Do not buy from the store. They are completely clueless. I drove 30 miles to buy a case for my custom Paul Reed Smith and they had it labeled wrong on the website. When I brought it to their attention they acted like I was the one that made the mistake and then proceeded to make a bunch of excuses. This isn’t the only time I’ve had a bad experience here. The last time the manager (Vic) was very rude. I would highly suggest finding someplace else to buy your used instruments.

I love Music Go Round. I’ve shopped at a couple different locations and they consistently have friendly, helpful staff.
What I love most is the selection. And I don’t mean that they have everything you could ever want; in fact I find massive music stores to be kind of overwhelming and unproductive when shopping for gear (if you want that, check out this kewl website
and have fun going down the wormhole). They have a good amount of mid-​level gear, with some beginners stuff and some higher end lines as well. Mostly they carry a lot of «work-​horse» gear, stuff that you can take to gigs that will hold up over time. I have bought a few amps from them. I am a huge Peavey fan and MGR carries a generous collection of them.
The pricing is SPOT ON for what you should expect at a (mostly) used music store. If you go on Craigslist you might be able to get an insane deal on some ‘old SYMBOLS” or a ‘base guitar’. You won’t find any symbols or bases at MGR. But you’ll find a used pair of Zildjian new beats for $ 150-​$ 200. Or you’ll find a cheap mexi Fender bass for somewhere between $ 200 and $ 300. Respectable and honest.
They are fair with trade-​ins as well, taking most things that aren’t total crap. I’ve sold a bit of stuff to them over the years and the only thing they wouldn’t take are some no-​name drums that I had repainted… that seems totally fair.

What good people. When we were looking for some special drums, they found what we were looking for, and at a very reasonable price. Thanks again, MGR!

This place rocks! Great deals on funky used gear, knowledgeable sales people and generally a good vibe. Keep up the good work, fellas.

Different people want different things out of a music store. And if you’re like me, you’ll love this place. If you want to look at a wall full of brand new Fenders and Gibsons, go to Guitar Center. If you want to encounter something unexpected, go to Music Go Round. The selection is interesting and always changing. I don’t think they have any brand new guitars, but I might be mistaken about that. But really, there’s almost no reason to get a brand new guitar. And you’ll see stuff here that you’ll never see at big chains. Like a Harmony Rocket. Or some weird Vox clone. Or several Dan Electros. Or maybe a super cheap beater to take apart and tinker with.
I’ve bought guitars, amps, a bass and an electric organ from them. Each item is still going strong. I traded in a guitar and I was very happy with the price they gave me. I even returned a guitar I bought from them and they didn’t give me a hard time. Nothing was wrong with the guitar – it just wasn’t the right one for me. The staff has always been super friendly and helpful. I can be a bit bashful playing at guitar stores, but these guys never give off that cooler-​than-​you vibe.
If you’re looking for a very specific item, you might have trouble finding it here. But if you’re an opportunistic shopper like myself, this place is just awesome.

Really nice guys, great store, helpful service — glad they are just around the corner!

My experience in the store has been poor, which is too bad because with a little effort, it could have been 5 stars. I have purchased a guitar, and an amp from the store, as well as, brought items for trade-​in.
In general, I find their used guitars in poor shape and very over-​priced. The amount they are willing to offer for trade-in’s is extremely low. Sell it yourself on Craigslist.
Some of the staff is very friendly, but the owner is not. I could have been a frequent customer, but will not make the effort to go back. I think their target is the poor kid who doesn’t know accurate prices.

Mostly used stuff, so selection is hit or miss, but they list everything online, so you can check it out ahead of time.
The prices WITH SHIPPING are competitive with everything else out there, so if you go in person, you get a great deal.
The staff was friendly, letting me try out whatever I wanted and suggesting things without a hard sell.

Nice people here. As a drummer I found the selection lack luster for drums with a decent supply of cymbals. I didn’t enjoy the drums being kind of stacked right at the front door for the most part. A couple of nice deals on entry level stuff though, so I might return if my kids ever show more interest. The store is clean and well organized with a wall of guitars. I think the prices are pretty competitive as well. I hope they do well enough to grow into a larger store.

I got 3 great quality pedals for a ridiculous price. Seriously, if you’re looking for like-​new gear then you’;; have a tough time finding better prices. Guitar selection obviously isn’t as big as GC, but every guitar looks restored-​like-​new and well-​cared for. No problems here. The owner, Phil, was a great guy who really knew his stuff. He was open to conversation, very friendly, and even kept the register open past closing time so I could make the right decisions without feeling rushed.
Shout out to the floor associate Anthony who worked that night — awesome knowledge, accommodation for the customer, and enthusiasm. He lugged a huge Marshall amp back to a practice room so I could test the pedals! Then set me up with patch cables, etc, without being pushy. Love that kid.
If I need to sell some gear back, I would come here first. If I needed to buy some new-​to-​me gear, I’d come here first.

My Dad was a musician. Sadly when he passed, I received a lot of his equipment. Over the years I kept contemplating whether or not to sell his prized Fender amp from the 60’s. I kept the things that meant the most to me like his guitar, but had never really used the amp. When I brought it to Music Go Round, the men who helped me were not only very knowledgeable about the amplifier, but handled the transaction with a lot of care and sentiment, after hearing how much this meant to my late Father. Great service! A business that truly went above and beyond for me. Highly recommended :)

Just discovered this jewel here in Natick, though the establishment has been open since Feb 2010. A genuinely wonderful store. The manager and sales associate were both very outgoing, helpful, and informative. Also not pushy. The prices on the used drum gear was generally very competitive with the more favorable prices you’ll find on Craigslist, and some prices were absolutely jaw dropping! Reminds me of the casual vibe and access to used gear The Guitar Center used to offer before Bain purchased the chain. The vibe is alive and well at the Music Go Round. Definitely my go-​to shop for music gear going forward.

These guys couldn’t be more helpful. Will not try to sell you stuff you don’t need. Just nice guys, not arrogant, there is no such thing as a stupid question here.
Great range of inventory and very fair buy-​back, too.
Goodbye, Guitar Center… Music Go Round is all I need.

sold an amp; bought a few smaller items;
great, non-​pushy staff. If you know what you want and need definitely a great store.
Not the right thing if yo need constant handholding or looking for the latest and greatest.

Great new music store in my hometown of Natick. Great to see something with a little more character than Guitar Center here in town.
95% used gear. Which, if you ask me, is what you want. No need to buy new when you’re grabbing a new axe or drumset or whatevah. Unless you just have to have the new Slash Appetite model Les Paul for a mere $ 2600. Instruments are like cars, you’re better off buying used.
Anyways, great selection of guitars. Cool, harder to find 60’s style surf machines with lots of knobs and switches, the standard Telecasters and Stratocasters… they’re lacking a bit for Gibsons… just saw one LP Studio and one SG with odd colors but the prices were about right.
Plenty of amps, tube, solid state, bass amps… decent amount of basses too.
Drummers, no high end shiz like DW kits or anything, but a must-​visit if you’re in the market for a cymbal or 2. They had some very reasonably priced Mapex and Sonor kits. Again, not the top of the line stuff, but good intermediate kits for $ 4 – 500.
Also unique outside stores that specialize in the orchestral/​band instruments — they have some brass and woodwind, plus cellos and upright basses. Sick. Not to mention one of the cooler touches — a couch to sit on to try out axes. dope! pass the doobie.
Friendly and non-​pushy staff. Feels like a mom and pop but it’s actually a chain with decent reach here in the USA.
Will definitely be back to see their changing inventory. Give these guys a shot, shop ‘em against Guitar Center — you’ll be glad you did.