Mitchell Gold + Bob Williams

This review is less about the furniture, which we all know is great, and more about the person who you should work with if you like the MGBW style and live anywhere near the Natick MA location: Amy Bressler. Amy is talented, creative, incredibly patient, a wonderful listener, and a true partner in designing and outfitting your home. She helps pull everything together and goes above and beyond (including carrying one of her chairs down the street to a nearby store to make sure it would match with a table we were considering!). Trust her judgement and you will end up with a great result. Guaranteed.

We bought a $ 3600 sectional from Mitchell Gold in Natick in 2008. This year the fabric started splitting for reasons we don’t know, and the sectional had spent most of its life in our weekend home so it isn’t like it got heavy use. After a little back and forth with the store, they agreed to dispatch their upholstery team — all the way from Beverly to Falmouth on the Cape. They arrived on time, spent 45 minutes doing a great repair
and left. That’s is pretty darned good customer service, I’d say! Five stars for Mitchell Gold (the repair was gratis, by the way).

Bad quality. My chairs were broken after I got them 2 months later. Very terrible customer service. Called the customer service 2 weeks ago and sent that agent the pics as her request. She said she needs to ask her manger who was not there. She told me she will call me back on Monday which was yesterday, and didn’t respond. So I Called her today, and she said that she will ask her manager (which means she never talked with her manager about this). She said that she will call me back immediately. After an hour of waiting, I decided to stop waiting and call her. Then I was been told that she already left. I asked if I can speak to the manager, that lady said the manager is with a customer right now. Then she went to check, and came back told me that the manager also left. I won’t buy anything from this store anymore.

Donna, the manager at Mitchell Gold in Natick, has been a pleasure to work with.
I was planning on giving them a 5 star review until delivery day.
They gave me a window of three hours and I’m still waiting for my furniture– going on 8 hours.
I realize that issues arise and deliveries can’t always be on time, but I planned my entire day waiting for the delivery. My husbands company holiday party is this evening and we now have to miss it.
I’d say that plus or minus 90 minutes is acceptable outside a given delivery time frame This is just inexcusable.

Let me say right off the bat that I love MG+BW furniture. Love the design, love the quality and love the price. It’s scandalously hard to find affordable, well-​made modern furniture here in the Boston area. That’s why I was so thrilled to find everything I needed for my new living room at Mitchell Gold. All for under $ 10K. The sales people are talented design-​wise and helpful; the selection of fabrics and furniture styles are great.
Now for the bad news. Customer service, inventory management and order delivery is a nightmare. Last week, one of my sales people told me that I could expect delivery this week (only a week after what I was originally promised). This week, a different sales person emailed to tell me that the first ½ of my shipment was coming in 3 weeks and the remainder was delayed for 2 months. When I bought the units, they were listed as «in stock» but suddenly my pieces had vanished — clearly they were given to other customers or other stores like Bloomingdales. I cancelled the 2^nd half of my order.

horrible, they tried to sell my family the wrong furniture, they never asked any questions and went right to what they wanted to sell.“buyer beware”

Had a great experience shopping at MG+BW. The staff is SO nice and really good at what they do. My mom and I had spent at least 5 months looking for couches. and we were finally referred to MG+BW. Within 2 days, we ordered our entire living room.
Prices are very reasonable, especially when they have a sale! (Beware, the showroom gets really messy). They also match any price that Bloomingdale’s gives you.
Can’t wait to see the results and I will report back on my delivery experience.

The staff is very nice, the furniture is amazing (they have a very deep selection of MG+BW furniture), and there are frequent sales.
The 2-​star review is for the horrific delivery service used by this store, and potentially all MG+MW locations. The service is called Sun Delivery Systems.
I ordered 5 pieces of furniture, including a sectional. The delivery service called me multiple times per week over a 2-​month period as pieces were finished asking if they could deliver what they had. Wanting to avoid a delivery surcharge for multiple trips, my answer was always «no — call me when you have all of it»
I am finally having everything delivered this weekend. They deliver from 7am-​9pm, and give you a TWO DAY window when they will come. You are purportedly supposed to be available for all of this time (which by the way, is during the work week, and has NO flexibility). This window narrows to four hours the day before they are coming. This is worse than comcast.
The furniture looks amazing and is high-​quality, but I am so annoyed by the delivery process I am not even excited to get it anymore.