Mission Stone Tile- Nashville, TN

This place is ridiculous, go To Louisville or Dal tile or traditions or somewhere else they are great places this place is the definition of sucking

Mission Stone and Tile has a beautiful selection of tile but their customer service is the absolute worst. All they care about is making money and could care less about the customer experience. Dealing with them has been one of the worst customer service experiences in my entire life. The other reviews are TRUE. *DO NOT* use them, you will regret it… I will NEVER go back there again after the experience we had. They are disorganized and when a problem comes up management is uncaring and extremely RUDE! Never again…

Mission tile has a beautiful showroom but has the worst customer service I’ve ever experienced in this industry.

After many months of trying to find a particular backsplash found on Sarah Richardson’s portfolio I found it here on mission stone and tile! It didn’t give much information on the web site so I ordered 2 samples pieces and received them right away. I totally love them and I know it will make my kitchen! I emailed a representative and my email was answered the next morning so I ordered the rest of the tile. Will update with 5 stars if the rest of my order comes through without a problem. I can’t wait!

Just purchased the Beveled Arabesque Tile from #MissionStoneTile. After seeing it in the showroom I just had to have it. Can’t wait to see it in my kitchen!

Update: I contacted John Mark after my conversation with Mary Elizabeth. He let me know at that time that he had already sent the tile Next Day and apologized for not informing me beforehand. However, the rude and unprofessional behavior exhibited by the owner is what turned me off and upset me– not the fact that the gentleman were unavailable, as she is trying to lead reviewers to believe in her response.

We are in the middle of new construction and this was my first stop to peruse granite and tile. I was approached by a sales person shortly after walking in. I briefly told her what I was looking for. She shuffled me into a corner of the showroom to look at samples and took off. I would expect a little bit more attention from sales staff when I plan to spend lots of $$$. Needless to say, will be making my purchases elsewhere.

I CANNOT RECOMMEND THIS PLACE. Within a week of completing our master bath renovation, we began to have issues with the glass mosaic tile installed on our shower floor, on an accent wall, and a portion of the ceiling. We weren’t sure what was going on, but after a few weeks, the issue continue to spread. We took photos and sent them to Mission and asked for their help/​input. They in turn consulted the tile manufacturer. At about this same time, I began surfing the web to see what I could find out about our tile problem. I found the tech support link for the tile manufacturer, and sent them an email and asked if this particular tile was suitable for a shower floor (wet application). The answer I got was «no, not at this time, but it was being tested» I was NOT happy since Mission sold me this tile for inside a shower — and now I have a BIG new shower that will have to be torn out. Within a few days, Mission replied via email (to the photos) that they didn’t have an answer as to what was happening but they would refund my money and pay for the tile to be torn out and replaced. I took them at their word, and should NOT have.
After I picked out new tile, and ordered it, my contractor put together a price to do the work. (chip tile off a floor and up one wall and on a small ceiling area, so yes, very complicated and tedious work. Not to mention they would need to protect the glass shower doors and the tiled shower walls, limestone bath floor, haul off, etc) The next day, my contractor went to pick up the tile, and Mission refused to release it to him saying the cost was «too high» which was later followed by an email to me saying the same thing. So I responded that they were welcome to get estimates if they had people they knew that could do the work. (which they never did, or if they did, they found the cost about the same.)
Today, Mission (Mary Elizabeth, who I’ve never met) advised me via email that she has referred it to the tile manufacturer“They will be contacting you directly with their settlement decision, if any. I hope they can resolve it quickly, for your sake.” Sounds like they are trying to bury the problem and may respond to me in a month, six months, or a year???
First of all, Mission SOLD me a tile for a shower, that was not supposed to be installed in a shower. I expected that they would assist me to the full resolution of this matter. Secondly, what does she mean «if any»?? Now they are saying that it may not be the tile at issue. So in the meantime, what am I supposed to do?
I really just want to get this tile removed and new tile down and put this behind me, but I don’t like the sound of her email «IF ANY» and «HOPE THEY RESPOND QUICKLY, FOR YOUR SAKE» Really… for my sake?
I DO NOT RECOMMEND MISSION STONE & TILE based upon my situation and how they have handled it.
UPDATE: after thanking me for my Unilocal review, MST did refund me the cost of the tile. Also NEW information to share — the replacement tile they ordered for me, which they refused to release… turns out it is NOT recommended for shower floors either. I checked the manufacturer’s website since it is a glass tile also, and it said Recommended Uses: Walls.” So I called the manufacturer to verify and they confirmed that they do NOT recommend it for shower floors. Glad I found this out first. (before ripping out bad tile and replacing with another tile not recommended for shower floors)

Beautiful showroom and great selection. I needed tiles for a quick turnaround project, and Mission Stone & Tile made it happen; they got in a product in just five business days that other companies told me would take six weeks.
I also really loved all the girls who worked there (particularly Suzanne, who was the associate who helped me). They were very friendly and helpful and communicative until my order came in.
Also, while I admit that I didn’t do a whole lot of cost research beforehand – I went to Mission after half a dozen friends on my Facebook page recommended them for our home restoration project – their prices seem really reasonable.

I love just walking around Mission Stone & Tile’s showroom. If you are building a house, remodeling, or just sprucing up a bit a bathroom, kitchen, or really any room in your house, you have to check out the wonderful tiles here. In fact, it is more than just tile. There are beautiful collections of granites, limestone, glass, lovely slates perfect for an entry way, and even modern vanities and sinks.
The super smart staff can help you design anything from a whole room to a simple counter top. Nothing is too big or too small for them. Everything in here is just elegant. There are understated muted colors for the conservative in decorating, to bold, modern materials for those wanting a contemporary look.
Make this your first stop on the list of things to do when renovating your home. You’ll thank yourself!