Enterprise Rent-A-Car

I switched from Hertz to Enterprise and was so happy with the change. The Enterprise team went out of their way to make my car rental experience as stress-​free as possible. I showed up at the lake view drive office without calling ahead but still drive off with a clean car in less than 30 minutes.

This is my fourth or fifth time renting from enterprise. I usually have a fair to good experience. This experience was bad. Very bad in fact. When we arrived at the airport I followed the signs to the rental car center. I found enterprise and then stood in line. I was third. Since there was only 1 person at the counter and their self check-​in kiosks were broken, it took him 30 minutes to check us in. By the time I left, there was a line of 20 people. He then told me directions to the car lot. I followed his directions and ended up at an enterprise booth in the car lot. When I arrived there was 1 person in the booth helping two people. After waiting a few minutes again, he told me to wait at a spot around the booth for assistance. I waited for 5 – 10 minutes. This is when I saw 4 enterprise employees walking up to the waiting spot together slowly while talking. Two had their phones out and we’re looking at their phones. They were basically relaxing in the garage and talking while there were a ton of customers at the first booth. I handed them my papers and they were out of my choice. They did give us a comparable size car that worked, but failed to write down almost any of the proper information for my drop off later, which made my drop off take longer than usual. The person at the other location was very surprised they let me leave with an almost blank contract. Very poor service overall. I will think twice before using enterprise again.

I reserved my car online the night before, and when I flew in to Nashville the next morning I was able to pick it up no problem! The staff was very quick and efficient — I was out of the airport and in my rental in fewer than 10 minutes. No need for a shuttle to the rental lot, it’s just a five minute walk outside. When we first arrived, they didn’t have any vehicles in the size I had requested, and were going to put me in the next size up at no additional charge (a smaller vehicle pulled up soon after and I ended up choosing that one).
One point of complaint… the gas tank wasn’t filled up all the way when I got in the car; it was maybe ¾ full but I didn’t feel like complaining about it — I wanted to get on my way! The car was small and gas is cheap in Nashville right now so it wasn’t a big deal. The car was clean and nice; drop off was a breeze; the cost was exactly what I expected (a little more than $ 20 for the whole day and no extra charges). Would rent again!

Well that was a couple first for me… First time in Nashville & first time at an Enterprise location with absolutely no Automobiles! (Good for them bad for me)
I was saddened to see no cars available at this location, this was the first time in my 5 years of renting as an Enterprise Plus Member to see a location with no automobiles of any shape, size or model available! I’m big on loyalty & hated to go to a competitor this time!
I was hoping as part of their «take care of your Customer First» motto that they would have even attempted to have gone out of their way and picked cars from their National or Alamo centers for their waiting customers! That would have really impressed the customers with an «over the top» service! I know they could have done that as I have experienced that kind of «extra mile service» at the Denver Airport location!
Regardless I’m still a raving fan of Enterprise as a whole as I have by far had more positive experiences especially at my neighborhood Enterprise rental center!

If you want to pay double the amount of what your agreement is when you’re getting your car, go for it. Other wise don’t do it. So many extra hidden fees. I am never renting a car from here again.

Nice people, good rental car (clean, ran well, etc.) and easy pick-​up and drop-​off process. Rental is within the airport so we did not have to wait for a shuttle.
We flew in after an early morning flight and they got us into a car within 10 – 15 mins. Everyone we spoke to was friendly and helpful.
Our drop-​off was another early morning and the gentleman who helped us was quick and polite.
I unfortunately left my other keys in the rental. They over-​nighted them to Colorado ($ 16 which is a normal cost) and I am VERY grateful for their help.

Horrible experience — unlikely to rent from Enterprise again! First arrived at their rental kiosk after 6 hour flight to get my pre-​booked car for the arrival time and am told to wait 45 minutes for my car as they are «out of cars». Talk about poor management!
To add to it, after waiting at the airport for some 30 minutes and hearing people’s names being called here and there, I proceed to ask about my turn and I’m told «nope, don’t have your name on the wait list!» I told the no feeling robot guy behind the counter that I checked in with his colleague standing right next to him 30 min ago. He had no apology! And showed me the line to get back in line to re-​check in again. I then was added (or re-​added) to their list and was told to wait another 45 min. So far I have waited 1 hour 20 minutes with no car!!! There must be 15 more folks that arrived after me that are also waiting. They did not move me up in the wait time despite their 2^nd act of incompetency.
DO NOT RENT at this location. I have used Hertz and they are solid at this location. They rent out the right number of cars not to run out.

Staff is friendly, but there are so many additional fees. Make sure you read what you sign and ask for all the waivers and etc.
expect to pay double the estimated amount to rent

I had a very nice experience renting my car for a business trip.
I liked the fact that the rental desk and the vehicle lot are super convenient. The desk is in the lower level of the airport, and the lot is just a few steps away. No bus or tram needed.
It was 96 degrees here yesterday, and when I was waiting to pick up my car, there was a complimentary cooler of iced bottles of water waiting for the customers. What a nice touch.
Both employees I interacted with were pleasant and efficient. My bright blue Nissan Versa cost about $ 95 for two days, it had a USB port and an audio port for your iPod.
Everything was A-​OK!

The good: friendly customer service at the terminal.
The horrible: I was charged $ 209 for a damaged windshield. Multiple times I have asked Enterprise for proof which has been answered with silence. Today I received another notice that the matter has been turned over to a collection agency.

This one is gonna hurt. There is a reason why 1. You had to search Unilocal like crazy to check in here and 2. They haven’t had a review in almost 2 years.
First you will look to your right in the rental lobby and see Avis has no one in line, national? Nope. Hertz? Nope. Budget? Nope. Then you will look ahead and wonder why there are 32 people ahead of you in line here. It’s not because it’s a popping place to be, more due to their inadequacy and extreme measure to ensure they get alllll the money they can from you (more later)
After waiting in line for enough time to check email, Unilocal check in, eat a sandwich and type up a review, it’s your turn at the bar.
Want insurance? (No, moat policies cover rentals). Want gps? (No, I have two phones and an iPad. If I get lost I deserve to die). Want extra gas? No, I can fill it up myself.
They finally allow you to walk the quarter mile to the cars where you’re greeted by an associate with an I pad an. A smile… Finally I get the car???
No. She says, ok, let’s walk around your car together with this light. Then proceeds to turn on the flash from the iPad and walk around the car quickly without a glance at the actual vehicle. Wait. Is this your thorough check to protect me as a consumer??? Riiiiiight. I take out the camera and begin to snap picks of all sides of the car. Enterprise has screwed me before. «Oh we used a lit device to check your car and you signed stating it was flawless and we could charge you for just about anything we want»
Take a hint folks. They take 35 minutes to get you the car and about 2 to return it and accuse you if damage. Save the headache. Rent from a place that trusts you as a consumer.

It’s what could best be described as a mixed experience.
The good:
–decent prices
–clean, well-​maintained cars
–some friendly staff members
The not-​so-​good:
–in my most recent experience, was told that i could only pay by credit card, despite having rented in the past using debit. i was told that they «only allow debit cards if you have an upcoming flight out of Nashville» …huh?
–check in at the counter has always been quick and efficient, but i have encountered long wait times (close to 30min) in the garage for an attendant, who then walks you to your car

Showed up shortly after my reservation time and still had to wait over 20 mins for a car. What’s the point of having a reservation if they aren’t ready for you?

Great customer service, reasonable rates, clean vehicles, very satisfied!

I loved my experience here. Line moved fast, fast & friendly service, and no hidden fees. Exactly the way it should be. Highly recommend if you’re needing a rental car in Nashville!

I booked a compact but got upgraded to a standard size because by 830am on Saturday of Memorial Day weekend that is all that was left. I like how Enterprise is always ready for you in the garage by the time you get there from the counter upstairs in the airport. This airport location is very convenient — the counter is just one level down from the bags and the cars just outside one garage to the left. The car (Chrysler 200) was clean and drove great. I found the agent to be rather honest — she asked me how much I would be driving and then sold me only ½ a tank of pre-​paid fuel instead of a fuel tank. Their price of $ 3.08 was also great as I saw it in the $ 3.40s in town.

I had made reservations in advance, selecting Enterprise because it was the lowest cost. Checkin was very fast and the cars were located within walking distance of the rental counter. Unlike most previous experiences I’ve had, I was not given a grilling when I refused insurance and the person checking me out accepted my statements that I’d rely on my personal insurance and credit card for coverage. I got a better car than I reserved at no extra cost and it was clean and ready to go. When we returned the car, we forgot to remove our GPS unit and when I called the next day ask about lost and found, they had not found it, but told me they’d call back when the previous days cars were cleaned and checked through. They did indeed call me back and had found the gps. They double checked to be sure it was mine, by turning it on and verifying my home location. Then then sent it back by Fed Ex and I got it the next day. I wish all car rental agencies (including Enterprise) were as helpful, friendly and efficient as the one I experienced in Nashville!

A trip to this Enterprise is the kind of experience that makes you wish you rented more cars! It is so easy and fast to find the counter inside the airport. The line moved really fast and before I knew it, I was talking to the nicest woman behind the counter. A random golf cart picked me up outside the airport, and within 7 minutes I had met up with another employee and was inspecting my rental SUV. The woman who checked my cars out for dents was really sweet and informative and sent me on my way positive about the city!

This was by far the easiest and best rental experience I’ve ever had. Checked in inside the terminal, and by the time my wife and I walked the short distance to the rental car garage the Enterprise employees were waiting with a smile. They walked us right over to our waiting vehicle, and we were on our way in a matter of minutes.
The best part of this experience was the very little they tried to upsell us. The eployee only asked one time if we wanted the additional insurance and when we said no, that was the end of the upsell. This was shocking as I’m used to being hounded non-​stop about insurance, GPS, etc.
Not sure when we’ll be back to Nashville but will definitely use Enterprise again!

This was the friendliest, most efficient and most pleasant rental car experience I’ve had.
Located right in the terminal, I was able to proceed there without a delay-​laden shuttle ride. Once I found the place, there was almost no line (two people), and I was out the door in less than five minutes.
The guy I spoke to was very friendly, didn’t pressure me into taking insurance coverage I didn’t want and even talked me into an upgrade (the cruise control was definitely worth the $ 5/​day).
I ended up with a Mazda 6, which I was pretty happy with (and definitely nicer than a Malibu, Aveo or Fusion).
I’m docking them a star because the Hotwire price estimate didn’t inform me of all the taxes and fees, and I was out $ 20 more then I estimated.