Advantage Car Rental

Hard sell to customer before me for extra charges. 18 minutes and counting. At this rate the clerk can’t even process 4. People in an hour. Next time it won’t be advantage for sure.

The rates were great. The counter staff was friendly and very helpful. They moved the line quickly and the wait was almost non existent. The car was very clean and got us safely through our travels. The return process was very quick. We will consider them for future car rentals.

Been standing here for 20 minutes waiting for the rep to help one person. Not sure if he is hitting on her or just a total disregard for customer service. We still have a 2 hour drive with a 7 mo old to go and would be nice to get our car.

I used Advantage on my recent trip to Nashville. I came in on Greyhound and rented from the airport. I had read many horror stories and bad reviews coming down on the bus and it did make me nervous but I decided to leave well enough alone and judge it on its own merit. I’m so very glad I did. The experience was absolutely flawless. On arriving at the airport I checked to make sure they had my reservation which they did. Once my pick up time came, the representative at the counter was extremely polite and helpful. He offered me the insurance and GPS and when I declined he did not pressure me or get upset with me in any manner. When I walked out to get my vehicle the lot attendant was very thorough in her examination of the Hyundai Elantra that I rented to make sure I wasn’t wrongly charged. I was elated to find that satellite radio was included. The car was beautiful, well kept and had excellent gas mileage. It didn’t lose more than one gas bar during my trip. When I returned the car the next day the experience was just as easy as renting. The attendant checked the mileage and gas and emailed me my receipt. If that wasn’t good enough by the time it took me three minutes to walk from the lot to the terminal to catch my shuttle back to the bus station, the $ 200 deposit hold had already been released and was back on my credit card. All in all a wonderful experience. I would definitely rent from Advantage in the future!

Horrible customer service, and Advantage is the ONLY rental company in Nashville that does not allow you to check in at the rental garage AND require proof of insurance.
Worst thing of all, however, is after waiting in line for 10 minutes and going through all the paperwork, the total charges were $ 184. When I made my reservation online through Priceline, the estimated charges were $ 54.
Now, before you say something about *estimated* charges, I rent cars 2−3x a month from Thrifty, Budget, Advantage, you name it. I have never once been given a price that was more than $ 5 than my estimated charges online. Ridiculous. Do not deal with Advantage ever. You’ll notice why Budget always has a line full of people while Advantage is completely empty. I canceled my reservation, walked right to Budget, and got the SAME car for $ 120 less.

If you enjoy hundreds of dollars in hidden fees then Advantage is the place for you! We also were billed a speeding ticket from advantage because they keep a ticker in their vehicles that regulate your speed. They also keep track of tolls along your route so even if you skip the tolls they still bill you for them. I’ve never been so disappointed or felt so robbed by a company. Spending 200 dollars MORE than our original price wasn’t robbery enough they had to bill us again for going 5 over the limit and pay for tolls we didn’t even use. Can you give a business negative stars?

Expensive. They charge a $ 200 (refundable) deposit, which I have never been charged at Hertz or Enterprise. They gave me a hard time about the insurance as well. I only used this place because it was recommended by the conference arrangements committee for the conference I attended, and there was a discount that made it slightly less expensive. I won’t bother with Advantage again. Instead I’ll stick with the more reputable companies I’ve used in the past (Hertz, Enterprise), since they seem to be more up front with their customers.

If you live within 65 miles of this airport you need to bring in a paper copy of your current car insurance policy. Where is this stated? In the «terms and conditions»” which nobody ever reads and unhelpfully on the counter once you’ve already arrived to pick up your rental.

Reserved an economy car but after waiting in line 45 minutes, was told only minivans were available. Waited an additional 45 minutes to get a smaller car. Disappointing since it took the entire morning. Next time I will choose the second cheapest option — saving a few dollars was not worth the hassle.

Take– Advantage Rental Car. Terrible. Tried to nickle-​and-​dime me every step of the way. I arrived 30 minutes before my scheduled pick-​up time at BNA. Instead of asking me if I wanted to adjust the drop-​off time, the rep just charged me (with no warning or explanation) 2 extra hours for bringing the car in late! This, before I had even rented the car! So shady and dishonest. Not to mention the incessant upselling and the rep lying by telling me that the car I selected did not have cruise-​control and was much smaller than one I could rent for $ 15 more a day. The cheaper model I selected was nearly the same size as the more expensive model and did have cruise-​control. True scumbags. Never again!

I booked this car rental through Expedia. They are VERY confusing here. They immediately tried to up sell my price. They told me that they were going to give me a brand new car, and I asked how big it was. I only drive small, economy cars. Now, some people think that’s silly. But I was driving very far, and I needed the mileage. Plus, I am truly not comfortable and/​or used to driving large vehicles. I drive a Toyota Yaris in LA, California (to give you an idea.) So, then the guy told me that for $ 15 more, I’d have a really small «buglike» car. I also rented a GPS.
Well, when I got out to the vehicle, it was a smaller SUV! I didn’t want an SUV. I was immediately uncomfortable. Luckily, the girl in the parking structure was very nice, understood my problem, and got me another vehicle. However, WTH???
The other issue I had, was that when I got waayyyyy far out in the middle of Kentucky, the GPS quit working. I’m pretty sure it was the center charging console. My phone wouldn’t charge, my ipod didn’t work, and the light would not come on no matter which way I put the cord for the GPS in. So, luckily I am old enough to know how to read maps.
Anyway, I told the guy when I returned the vehicle. And he said he’d check it out. I got on my flight. And when I got home, I saw that they still charged me for the GPS. They should have removed the charge in my mind. I also still don’t understand their pricing. I will not be renting from them again. They should be called TakeAdvantage Rental.

Overall okay.
There’s a mix up with
and advatage going on right now but at least they are responding to my emails/​calls to try to resolve the situation. I suggest just booking directly with the rental place, instead of third parties.
The woman at the front desk told me that there would be a $ 200 charge on my card, I’ve been to other rental places that have a much higher rental car ‘deposit’ and I received the refund for it about two days later. The drive off and the return were very easy and I had no issues with the car.
Can’t complain about $ 13.50 a day for a car with 3000 miles on it.

I travel to Nashville about once a month and I usually go with Budget for my car rental needs, but Advantage was about $ 40 cheaper so I figured what the heck. I am very frank and I informed the counter agent that I was not interested in upgrading nor adding insurance since it is covered on my corporate credit card. I kid you not, I stood there for 20 minutes while the agent literally argued with me every step of the way, trying to convince me that I needed a different car, that I needed another GPS (despite the act that my phone has one and I told her that), that I needed to prepay gas, that I needed to prepay at least half a tank of gas, that if I didn’t need ½ tankmof gas I could pay a flat fee, going over every single insurance option that they sell and trying to convince me why they are better than the coverage that my credit card company provides for free, 20 minutes of this! Finally she informed me that their new policy is to charge $ 200 to my credit card and wait a month to show the credit back to make sure they don’t get parking tickets while the car is under my control. I asked if she meant a hold the way that all hotel and car companies do. No, this is an actual charge that I need to keep up on and follow up with in a month. I asked for my ID back and walked across the room to Budget where I had my contract and keys within 5 minutes. Experiences like this are what encourage my OCD rituals during my travels. If it ain’t broke, don’t mess with it.

Nothing like getting a $ 200 charge taken out of your account without notice. Apparently, Advantage used to only hold the $ 200 but they changed their policy in December 2012 that the base fee for a car rental would be $ 200.
The fellow on the phone in billing said the desk personnel has been «forgetting» to tell this to people. This is NOT a nice surprise to be getting during tax season.
If I had known this, I would have found a different car rental service.
I would give them a negative star rating if one existed.

Everything was great, except for the annoying sales rep at the rental desk. Quit trying to up sell me! The car was clean and well worth the price. The return was a snap. I would use them again.

Sometimes we forget to write the good reviews. But I won’t this time. I rented a compact car for 5 days from the Nashville Airport in mid-​November from the Advantage website. After having missed a flight, and then barely made two stand-​by flights followed by a lost a bag… all with my special needs guy in tow, I was very happy to encounter the staff at Advantage Nashville airport. Of course the person at the desk went through all the options, but thankfully remained very courteous as I declined them all. In no time we were on our way to the hotel, finally. Even the return was exceedingly pleasant and simple. Not sure if this is normal Tennessee hospitality, but I was pleasantly surprised. Would definitely rent from them again. Signed, a mom from Canada