The Counseling Center of Nashua

Terrible customer service. If you want to get in contact with your doctor, it usually takes about 5 minutes of listening to robot prompts, and then once you get your doctor’s extension, you have to leave a message, no one ever answers the phone unless you choose the emergency option. Pressing 0 just brings you back to the main message. It is incredibly frustrating to make, cancel, or alter appointments, and if you need a refill, you have to have an appointment and they will not give refills even if you only saw your doctor a month prior to needing a refill.
The psychiatrist I saw was great at giving me a diagnosis, however when I was getting on the right medication he did not listen to what side effects I was having, and wanted me to try a medication I was not comfortable with. I told him this, and he still gave me a prescription for it.
The third time I went, he called me by the wrong name. I should have found a new doctor at that point and not wasted my time continuing to see him.
The building is run down and feels dirty, there is little privacy in the waiting room because the area is small. There are 6 receptionist behind the glass, and they are usually chatting. They are quite unprofessional.
The parking lot is awful. There is no parking and it is difficult to find a spot that you don’t have to go in and out of 4 times to get it right because the lanes are really tight.
I do not recommend this place, find another center if you are able.

The office staff is HORRIBLE. I’m calling them every month to correct screw ups on one child or the other’s account. For example, they billed the wrong provider name to my insurance back in January causing the insurance company to call two visits out of network and STILL have not fixed it. (Thanks for calling me back on ANY of the 6 TIMES I’ve called… Bob) They also failed to cash a payment from my HSA within the two month window they had to cash it and then had the gaul to tell me the HSA had insufficient funds… NOT. The HSA is actually looking out for my well being by putting a 60 day expiration date on the debt payments. too bad TCCON is that darn slow. Of course, the statement they sent me asking for double what they are actually owed from letting that payment expire didn’t list the correct appointments on it either. This place seems to do more to cause anxiety and depression than they do to cure it.

Condescending people who are not actually interested in helping people who need it. If you have any sort of complication you will not pass the intake. Please keep your mental illnesses to a minimum.

Very disappointed with care my son receives here. Too interested policy, rules and collecting fees versus caring for patients. If I was the one with issues I would have chosen to give up and go without treatment long ago. Learned today I may be charged an additional $ 35 to get a prescription refilled because I had to reschedule an appointment. The rule is that a patient must be seen every 2 months (note-​son is doing great now which is always the case-​Other provider had him on a 3 month visit schedule with no issue) An attempt was made to reschedule within the requested time so as not to penalized but there were no available appointments. The original appointment was set in the summer when school schedule was not known and call was made to office in late August in an attempt to be in compliance. How is it that I am penalized because the doctor did not have an appointment available when it worked for my son. Disrupting a child that is doing well or taking him out of school for the doctor’s convenience makes no sense.

I find the people at the Counseling Center of Nashua to be very professional and caring group. My therapist and psychiatrist work together to make sure I am getting the very best care. I know that my mental health care is in good hands. I’ve been a client there for over 5 years.

Never had a problem there, but it is somewhat chaotic.

I’ve been a patient here since 2011 and I have had only the worst experiences with this clinic. I was seeing a APRN who pushed medication on me and ignored my concerns on the medications I was being prescribed. She felt like a bit of a bully to me. When I sent an email to the intake department requesting an alternate provider, they informed this APRN that I did not want her services anymore. They actually have the therapist/​psychiatrist that you are trying to avoid confront you and your actions. I sent them another email under the disguise of being a new patient in order to avoid another phone call, they never got in contact with me. I continued to play phone tag with them for five months — never calling me during the times or the days that I requested. Now I’m waiting on a clinician to return my call, and she has yet to. This is not the manner in which you conduct a business that serves people with mental health disorders!

I am extremely disappointed with this practice. I scheduled an appointment with one of the APRNs because I had received a notification in the mail that my psychiatrist was no longer excepting my insurance. I was looking to meet with someone for talk therapy as well. In the meantime, I learned that my insurance notification was not true and the insurance company (HPHC) had made an error, my current mental health provider was still in network. The morning of my appt with CC of Nashua I reread the email I had received from the secretary confirming my appt and to get exact directions and parking logistics. Upon reading, I learned that the practitioner I was scheduled to see was strictly for med management. I called immediately to attempt to rectify this mistake.
Their payment policy is strict and made clear right from the time of scheduling. I accepted full responsibility when I canceled the appt that morning due to the miscommunication with my insurance company. It would have been a waste of time for me as well as the practitioner since I was only seeking talk therapy. luckily, I am coping well with my current meds and will continue my search for a talk therapist. However, I could not stop thinking how wrong this was! I owe them $ 165 for a last minute canceled appt.
It just really saddens me when I see mental health practitioners so overly concerned with getting paid when they forget exactly the population they are dealing with. We are depressed. We have low self-​worth. Some of us are on the brink of wanting to ending our lives. These practitioners are well educated and in my opinion, have the responsibility to help us feel our lives are worth living. Financial troubles are a huge part of a person’s need to seek help. I will not pay this cancellation fee because of principal.

If it weren’t for the fact that I like my doctor so much, have been seeing him for almost 10 years, I would not be going to The Counseling Center. I do not recommend going, the girls who work the office are god damn horrible. The «office hours» are SHIT. I have NEVER called and received service without holding. If I do want to call chances are they are on «lunch break» or «outside of business hours». When you reach that point, all hell begins, the automated system is awful. I leave messages, with all the required information but I have come to accept the fact that it is all for nothing because they don’t do anything with it, they don’t call back and frankly I don’t think any of them care. I’m finally writing a review because I just received a $ 250 dollar bill for an appointment I made it to. As if missing an appointment makes things hard on them, I’m sure they are thrilled to have one less client to deal with, between lunch breaks and sitting behind a window all day it’s most likely a relief.
*EDIT* I called and found out this was a normal bill for a first time interview or what not. Not very well explained on the bill itself.

There are some great doctors here, but I get the feeling that it is unorganized. You meet in different offices, and the secretaries charge different amounts and they seem frazzled. The interior décor is awful and the bathroom is disgusting. Spend some of the money on making the offices and waiting areas inviting and calming. I find the atmosphere to be like an assembly line and unpleasant. Don’t be so cheap. It is obvious that the clients convenience is not a priority. Come on, get with it folks!

The docs here are great, but the office staff are pack of brain-​dead window lickers. Their billing department (several years after my last visit with them) sent me a bill for $ 600, when I called to ask them what the bill was about, they never returned my call, a month later, I have a collection agency calling me to pay this «bill» I owe them, and when I called them again to find out what this is about, they still refuse to return any of my phone calls…
Find another doctor or independent practice, DO NOT GO HERE THEY WILL TRY TO ROB YOU