St Joseph Hospital & Trauma Center

All three of our children and one grandchild have been born here. Great experience each time. Our most recent experience was this past week. My elderly mom was rushed to the emergency room. From there she was admitted to oncology and stayed for 6 days. A biopsy showed malignant lymphoma. She is now being transferred back to her nursing home for hospice care.
Everyone we have come in contact with throughout the entire process from ER to oncology whether doctors (7 total), nurses, LNAs, Admin and Social workers, cleaning staff, etc have all been so caring, empathetic, supporting, and kind to all of us. They tried everything possible to help her but were limited by her age and frailty. They have helped us cope during a difficult time. After her diagnosis, the palliative staff led by Dr McDonah have been amazing.
I have never been involved with a better hospital.

Thank you for the great care from the pediatric team during my son’s recent stay at St. Joe’s. The ER team was very caring… especially Nurse Corrine. During our stay everyone communicated well from nurses (excellent) to the Orthopedic Doctor to Anesthesiologist and Radiology. Close by, small and cozy with good quality care! Actually a 4.5 from me but I rounded up… Taking away a half a star because had to wait overnight for MRI because imaging not available until 8am. If you really felt you need emergency imaging you might want to try Memorial (has a new name with initials but can’t remember) because they have overnight staff for imaging and have visited there too with good results.
PS — not that this matters in choosing a hospital but the food was excellent.

I brought my 18 month old grandson in because he was having difficulty breathing. After sitting in a room for 2 ½ hours they realized they had not started treatment on him. That lack of attention could kill someone. I hope we do not have to return to this hospital will try the other one a few blocks away and hope for better. They will be hearing from us.

Oh my… guaranteed death wish if you go here!
I have had the displeasure of dealing with this place recently… one of these days this place will surely get sued for their medical practices if in not lack there of.
Recently my friend got brought through the emergency room after a serious accident.
Head… still attached and fine. All marbles intact.
Shoulder … simply explained as «broken»
Insurance… none (that’s when the care and service stopped)
Knee… not looked at
Ankle/​leg… not looked at
After my friends head was cleared and the severe pain and discolourment of her shoulder was said to be simply «broken» and to contact and ortho, within 3hrs she was booted out the door. She walked out the door…
My friend was in alot of pain. We read the discharge papers in more detail and it said the shoulder was an unstable fracture. To add to the list of aches and pains, her knee was in the size of a melon and the ankle was had more colours to it than a Monet!
24hrs later we went back to the hospital, something was not setting well. This time we went to the place down the street. The place down the street started from scratch!
Well the shoulder was broken, ST J’s got that right… but it was shattered! Left leg/​ankle broken in 2 places (she had been walking on it). Knee ok, but not the great shape. Dehydration and other aliments had set in due to the severe pain and not able to eat due to pain. This other hospital admitted her and got her to surgery within 24hrs of entering their emergency room!
ST J’s messed up bad! How can a doctor, a human doctor push a patient with those injuries out the door, regardless of insurance. ST J’s messed up morally and ethically!
Yes, I do think this has to do with lack of insurance as the other hospital took my friend and operated on the injury without insurance…

This review is for my billing experience at the hospital. The treatment I received was good but the billing portion of my hospital visit has been very cumbersome. The hospital mistakenly billed me over $ 600 for my ER visit. Getting this resolved took hours.
Also, Greater Nashua Emergency Physicians misplaced the check that was sent to them from my car insurance company. They also billed me over $ 200 even though they already cashed the check.
Had I not taken the time to resolve these issues I would’ve paid almost $ 1000 in fees I wasn’t responsible for. Taking the time to resolve these issues is burdensome and not something I should be responsible for.
This was really unacceptable service.

Nurse Michelle is the best!!!

Two of my doctors have told me that they would choose Southern New Hampshire Medical Center over this hospital if they, themselves, needed medical care. To me, that speaks volumes. The hospital seems dirty… lots of fake plants in the corners, too. What really bothers me, though, is the number of times I’ve heard doctors walking through the halls talking about patients and using their names right in front of me. I don’t get the sense that they’re particularly careful about patient privacy there.
July 19, 2014 Update: They got rid of the dusty fake plants, but I am downgrading to one star because I have now talked with three people who were grossly misdiagnosed at St. Joe’s. Well, two people and the husband of someone who died because she was misdiagnosed in the ER and sent home when they should have kept her. I wouldn’t go to this hospital if you paid me. If SNHMC is ever unavailable to me, I’ll tell my spouse or the EMTs to take me to Manchester. ALSO, I’ve since talked with someone who works at St. Joe’s as a nurse and she says the teams do not work well together there and people are miserable. Um, I want my care team working well together to protect me and my health, thank you very much. Hospitals are dangerous places. I don’t need poor worker morale and attitude adding to my danger.

We had our first child at St. Joe’s, and we were very pleased with the experience all around. This review focuses mainly on our experiences with the childbirth center.
Their ultrasound tech on staff is very good, and one of the nicest people you’d ever want to meet. We also went to a number of new parent classes here — these varied widely depending on who the instructor was. The class we took with Angela was really fun. Some of the other instructors’ classes consisted largely of reading off a powerpoint presentation and showing us videos (as a teacher, this instructional style is a pet peeve of mine…).
My wife also had the opportunity to visit a few times during pregnancy, when our snarky baby decided he wanted to sleep through an ultrasound at the OB’s office, prompting the doctor to send my wife to the hospital to be hooked up to all sorts of stuff — at which point child decides to put on a show.
The labor and delivery rooms were nice, each with a private bathroom and shower.
The big plus here is the nursing staff on the childbirth floor — some of the friendliest and most caring people I’ve met. It’s usually not a zoo on that floor, so they’re willing to spend a lot of time answering any questions and helping out.
The «people» factor also goes a long way. As it turns out, they needed to bring in a surgical team in the middle of the night to take care of some unexpected complications. To a person, they were all wonderful, caring, and put as positive a spin on the experience as possible. As a bonus, the anesthesiologist snapped a few photos with my camera once the baby had been delivered — they came out great!
As far as the amenities — the new entrance is nice, as is the valet parking if you’re making a quick visit. Being winter, I appreciated being able to put my car underneath the covered parking deck. especially considering how much it snowed when our son was born.
The rooms are reasonably nice — it is an older hospital, and the rooms feel like they were updated sometime in the early to mid 90’s — meaning a little dated, and not the new super-​luxury suites like you see in other hospitals (hence 4 stars instead of 5).
My hint for the Unilocal crowd — everybody wants the room with the Queen size bed, but I suggest asking for Rm. 215 at the end of the hall. You have a lot more privacy, plus a place for people to hang out in the little vestibule so it’s not so crowded in the room.
The hospital food isn’t that bad, it’s also not trucked in from Michael Timothy’s either. They do make a mean breakfast, and the fancy dinner the night before you’re discharged is a nice touch. The cafeteria food seems insanely salty, but they do carry 20 oz. bottles of Moxie, and the food’s pretty cheap.
On the whole, a good experience, and some friends of ours who delivered there also enjoyed the experience.