Men’s Wearhouse and Tux

Initial service was good. Ordered three tailored suites that were supposed to be ready on Friday. Called store to confirm on Thursday and was told yes they’d be ready. Showed up on Sunday and was told they would not be ready till Monday. Pathetic customer service.
Worst of all they did not tailor my suites as requested when all was said and done.
Never going to them again.

I typically only Unilocal regarding spectacular foodie experiences however I was so impressed with the service at this store that I had to write about it.
Let’s go back a little to July when this all started… my fiancé just got a new job and needed to go invest in a wardrobe appropriate for this new position. Any one with a big & tall size guy knows it’s difficult to find clothing that fits. We went to men’s warehouse in Burlington. Long story short we ended up spending around $ 2300 on suits, dress shirts, shoes, ties etc and the whole experience was horrible. We were pressured into purchasing items that were not the correct sizes because that is what they had in stock and honestly there aren’t too many places to shop for his size. Fast forward 6 months we have a closer full of dress shirts that he is uncomfortable in every day because the manager we were working with insisted he was a 19 inch neck, well he’s not. Then in December I wanted to buy my guy an overcoat for Christmas so we went back to Burlington. Well again I was so disappointed that they tried to sell me a coat 2 sizes too big because that’s all they had and then told me «oh just buy it now and you can take it in»…ummm no. I walked out. …So…
We ended up taking a ride the store in Nashua yesterday and boy was I impressed. Before I ever said anything about my horrible experience in Burlington I was greeted by a well dressed and friendly associate named Luke. He was eager to help us find colors and sizes that we liked. He was very polite with «yes ma’am» and «you’re welcome». Cal me old school but exceptional customer service will get my money… every time. All said and done he helped us pick out items that Matt felt comfortable in. Upon check out I mentioned that our experience far surpassed our last experience at men’s warehouse in Burlington. I proceeded to tell Luke how to associate at Burlington had basically sold us items that clearly didn’t fit just so he could make the sale. Well Luke told us to bring back those 19 inch shirts and he would more than happy to replace them with the correct 20 inch size. I was floored. He said that he wanted us to be happy with our purchases. And that’s what good service is all about. Thank you Nashua Men’s Warehouse. We will gladly drive the extra 30 mins to Nashua to do our shopping from now on.

I have only has great experience with men’s warehouse the staff is courteous and always get compliments from many pears in regards to my attire.

From beginning to end the experience at this Men’s Warehouse was terrific. I interacted with 3 different employees & every one of them had no trouble looking me up. So rarely is someones first experience at something so delightful. Everything they promised i.e. arrival of tux, tux contents, information was spot on. If only every place was like this one.

I went into mens warehouse to buy a new suit for an upcoming wedding. The gentlemen that initially helped me named Alex was awesome! He wasn’t pushy and super helpful. I bought two suits and had them taklored. When I went to put up the suits they fit terrible! The pants were short and waist was so big I could fit my fist inside the waist band. The girl helping me told me that’s how they are suppose to fit. I had the tailor ah just them and it was like pulling teeth getting him to agree to make them longer. When j went back again the waist was still a little to big and the pants were barely longer. The female and male helping me kept saying it’s how they are suppose to fit! The male at least agreed it’s all in my personal liking the the female was just awful and would hear me out. I will never walk into the nashua store again awful service!!!

I wish no stars was a rate! went in yesterday after work to buy 2 suits as they had a buy 1 get 1 for 100 deal going on. The first sales associate was done with me in 2 minutes because he had to take his Break” he was helping another customer the whole time I was there. No biggie. except my new associate SUCKED!
! told her I had 500 to spend and I went on there site and showed her the color I wanted and the price. They conveniently didn’t have any of the suits I liked online and they would show me suits that were 700 or higher. she didn’t understand my needs and I left without a suit. went to Burlington coat factory in Nashua off exit 6 and found the 799 suit they were trying to sell me that I loved for 160 with the vest that mens warehouse wasn’t going to include
SAVE YOUR MONEY GO ELSEWHERE WASTE OF TIME

Stay away from Men’s Wearhouse because they SUCK. They charge you alot of money. Provide poor service and poor quality products. The 6 tuxs that we rented were like a cheap Halloween custume, but the worst of all the silk shirts were never laundered or dry cleaned. So an hour into the wedding the best man and two of the grooms had to change out of their suits because they smelt like rotten sneakers.
If you are planning a wedding go elsewhere because Men’s Wearhouse does not care

You don’t get my alterations done even after I give you more time and don’t bother to call me. I waste 2 hours going back and forth and you think a 50 dollar store credit is going to make up for it? What makes you think I’m going to buy from you again. I didn’t even let them give it to me. If you want to say your sorry use real cash. This is not the old Men’s Warehouse that I could depend on.

This place is aweful, I wish there was an altermative. Wrong sizes, nasty workers, I wish our relatives would elope.

Fantastic experience again. The staff is phenomenal here. This is the only Men’s Warehouse I will shop at.

I’m writing this review for my boyfriend who was recently part of a wedding party of 9. From walking into the store and being uncomfortably pushed to buy suits out of the price range of the group, to charging them extra money for supercrease and cuff tailoring that was not done, to not including ties and shirts were with many of the suits when they were picked up… Etc etc… needless to say, yes, there is always a higher charge when you attach the word «wedding» to any price tag, but this experience was beyond what could’ve been expected, and men’s wearhouse created more stress for the groomsmen than necessary.

Terrible! I brought my brother here for his senior prom and everything was ok to begin with. The short guy who did the measurements was’t the friendliest of fellas but thats whatever I’d be pissed if I worked there too. We put our order in – nothing too confusing or overwhelming; no vest and a bow-​tie instead of a regular one. A few days later I realized the bow-​tie didn’t match his dates dress so I tried to change it over the phone. It’s against their policy; no big deal. I went up to change it personally and paid for it and got everything all set. Day before his prom we went to pick it up and we saw the pants are the wrong fit and the wrong color bow-​tie. It wasn’t even the original one we picked– something totally askew from what we wanted. They scrammbled to find the right one and they said they may have to over-​night it which was totally unacceptable; prom was the next day and I work 8 – 5 and he was taking pictures at 3. After a while and my brother wanting to say something they finally found one laying around but they were so nonchalant about it.
I would never recommend anyone going there, and I certainly wouldn’t bring someone I care about there again.

We had a great experience here. They have a huge selection, good prices and amazing staff. We worked with a great guy named Brenden who made buying a suit for my own wedding a painless experience. It was clear that the store worked as a team to take care of each customer. Solid customer service. Thanks.

With the exception of large department stores, the selection of men’s jackets and suits at a variety of mega-​chains tends to be pretty sparse, both on merchandise and customer service. I’ve purchased sports costs from this particular outlet in the past… time to get some replacements. After seeing an ad on line for their ‘but one, get one free’ sale, I took the bait and went. The gentleman that helped me was attentive, listened carefully to what I was looking for, and helped me till I found it. Customer service of any kind, in the retail environment, is rare. Nice to find a place that finds the product I desire and gets me in and out of the place in a reasonable amount of time.

Fantastic customer service. I have been shopping here for a few years and the experience was excellent every time.
Thanks.

I am consistently amazed at the customer service. I just had two suits pressed there for free after I purchased them a few months ago. The sales people are all very helpful and kind, I have had Latiff (sp.?) help me most times I’ve been there and he is very helpful. They don’t have the fanciest suits but the prices and the sales are great, but really what I am most impressed with is the customer service.

My mother started buying clothes for me at Men’s Warehouse in Nashua. I’m not sure how she went from freaking out about my style of clothing to shopping here, but she loved it. The manager helped her pick out a few shirts based on the assumption that my mother and I are the same size. (We’re pretty close to the same size.)
Unfortunately, some of the sweaters she bought me just didn’t cut it. So, with great hesitation (I was totally freaked out), I decided to exchange them for a suit. When I entered the store, the manager approached me directly and offered to help. I felt like I was getting star treatment. The employees got my partner water and found a seat for her while I was measured.
About a year later, I went back to this store to buy a custom shirt. The manager remembered my suit purchase and treated my mother and I with the same enthusiasm as the last visit. He even sympathized with my difficulties with shopping, since he considers himself a small man.
If you shop here, you will be approached by sales people, but they are not pushy. I’m not sure about other locations, but the Nashua store is great.
Who knew Men’s Warehouse would be such a great place for a little lesbian to shop?