AT&T

I came to the mall to trade in two phones, and purchase two brand new top of the line iPhones. I had to deal with AT&T because my existing iPhone has not been paid off. I went to the AT&T store to pay it off, which in hindsight was a bad idea instead of just calling AT&T and staying at the Apple Store.
The employees were playing some rather annoying Drake music and spending an inordinate amount of time «helping» other customers. After waiting a few minutes a representative was assigned to help us.
We got our business done, but the employee tried to upsell us repeatedly on stuff: AT&T tv/​internet service, a terrible case, a tablet. I agreed to let them email me the receipt, which was a bad idea in hindsight because:
After finishing the transaction, weeks later, I get my promotional card for the value of the trade in phones. It’s about 165 $ short of what AT&T says they will pay (I didn’t bother haggling with the guy over it, I figured it was just a set price). Calling AT&T I received 0 help there was no record that I traded in more than one phone. Now I have a promotional card that I can’t even figure out how to apply to my account balance. What a joke.
Lesson learned: go to the Apple Store.

Worked with this store inside Pheasant Lane Mall for years and they are great. Even when I told them I was going to Verizon (see my review on Verizon for you will see I went back to AT&T within 10 days).
This store helped with the change back to AT&T as well as many questions days after completing the sale. Don’t waste your time with Verizon. There Internet speed is so much slower than AT&T I can’t even explain. Also AT&T people and service such as at this store, phone reception, and their phone customer service is so superior I can’t express it enough.

For years I had been with another cell phone service provider, but I wanted an upgraded Android phone, with high speed data, and I needed great coverage. Years ago I couldn’t have chosen AT&T, because for so long only Verizon had great coverage in New Hampshire. But in the past couple of years AT&T has greatly increased their coverage in this area, and their plans now offer great value as well.
When I went into the store I was greeted promptly and courteously; I brought my own new Android phone, and had them install a SIM card. They worked to port me over from my previous provider to AT&T. That is usually easy, but along the way, we hit a snag — due to the other service provider (the problem was not on AT&T’s side.)
Eli worked with me to figure the problem out, and we quickly got my phone up and running on their network. I can highly recommend this store.