Sullivan’s Steakhouse

Fantastic food and great service! Celebrated Valentines Day here and we were extremely pleased. Do yourself a favor and get the Ribeye! Delicious!

The Kale salad is a must. Big enough to share for two. Recommend the aged steak. And get the bread pudding. That is the best bread pudding ever had.

Great food, but terrible management when it comes to reservations. They overbook so much that it’s still an hour to an hour and a half wait even WITH a reservation. Not sure I will be coming back. Ridiculous.

Absolutely horrendous, egregious, incredibly inconsiderate and despicable restaurant management. I will never eat here again, and neither should you.
For my wife’s birthday, parents in law and my wife decided to have a special dinner in Naperville, visiting from out of town. We made reservations weeks in advance –7:15 on a Saturday.
We had to wait OVER AN HOUR after our reservation time. After the reservation time. And we weren’t the only ones. This management makes waiting for your table — that you have reserved — incredibly frustrating and stressful. Not only that, but the the wait estimations were some of the most inaccurate, deceitful promises I have ever heard — 20 minutes after reservation, then 20 more minutes, then «any moment», THEN 15 more minutes, and then another 5 minutes of waiting.
Management — get your act together. This is the most disrespectful display of restaurant maintenance I’ve ever seen.

Wow — do not know what to say.
Very sorry experience. Had I known they were doing a «limited» menu for Valentine’s Day — would have gone elsewhere.
I ordered the «rack of Lamb» medium rare. I was expecting delicious lamb goodness. I’ve never had a tougher piece of lamb. The monster steak knife that Sullivan’s provides even had some tough points. If there was not a sauce for the lamb, it would have been so very plain and bland.
The cocktails were solid and the wine was great, but the lamb supplier needs to lose the contract & the chef needs to go back to school and visit a competitors restaurant to see what a rack of lamb should be. Shame on Sullivan’s for pushing a lame «limited» menu with sub-​par quality.
Staff was great and the tip was commensurate.

I am really sad I cannot give a 5 star review but I was terribly disappointed with Sullivans. I brought my friend here for her birthday last night. She had never been to a fancy steakhouse and was excited to go. I hoped it would be a dinner she would never forget.
The waiter was excellent, he is the reason I didn’t give one star, but the main course was not even mediocre. The steak was so tough, it was so hard to cut, let alone chew. There were long green beans that were impossible to cut as well, extremely tough and barely cooked, inedible. I brought the steak and green beans home to give to my dogs. They thought it was 5 stars!
The mashed potatoes were very good, as was the philly cheese eggroll. I wish I had only gotten those 2 things. My friend did not complain so I didn’t either because it would have embarrassed her, but I was very sad about the quality of food for such exorbitant prices. I highly doubt that their meat is prime, although it is priced as if it is. Sullivans is incredibly overpriced. Even half the price would have been too much for this meal.
I wish we had made the drive into the city to go to Lawrys, or driven a few more minutes to go to Mortons.
Avoid this place unless you want to throw money away.

Last night we had a 6:00 reservation, and wasn’t seated until 7:00! Why make a reservation? Unfortunately, we had a show at North Central College at 8:00, so our meal was rushed. We spoke to Eric, a manager, who finally got us seated and our table was offered a free drink for the inconvenience. Sam was our server and he was awesome. Sullivan’s has excellent food and great wine and it’s a shame that we had to chug our wine and order and eat quickly to make our event. We did not have time for an appetizer or salad, and we ran short of time for dessert. I think that is their problem when taking reservations. Too many in the time allotted. People like to linger and enjoy their food, and we did not have that last night. To spend that kind of money on dinner and be kicked out the door is a serious problem. The food was great, but the whole experience will question if we return as diners. It really put a damper on our date night.

Wow! The customer service has gone downhill drastically here. We had a reservation for 815, in which they explained a baby shower ran a few hours behind. (A few hours???) this put all of their reservations behind an hour expecting us to eat at 915 – 930. This is the second time in less than a couple of months that they had an hour delay. That compounded with the bar where you can NEVER get a seat because of the piano and drum kit. That compounded with the tables that are reserved in the bar area. NEVER GO HERE IF YOU ARE UNDER ANY TIME CONSTRAINTS. To many other options for food to be delayed and pay overpriced food and drinks

Could not be a better place to enjoy and great steak. Love the service and décor. Order the KC bone — in. Top Notch!!!

Sullivan’s has been around for quite a while and it only keeps getting better!
The bar area is lively with great service and a great drink list! If you enjoy sweet drinks, you must try the Knockout. Sullivan’s infuses it’s own vodka with ripe pineapple and it. Is. Amazing.
There is a great variety of appetisers, (my favourite foods!) unique to Sullivan’s. One of my favourites is the ahi tuna nachos.
Their steaks and sides are what you would expect from a steakhouse. Perfectly cooked filets, thick, creamy mashed potatoes, tender vegetables.
If this is what you’re hungry for, Sullivan’s is where you need to go! Great place for dinner with the family, date night, or going out with friends!

My husband and I came here for our 1^st wedding anniversary and were completely blow away by the service we received! Parking was a bit of a pain but really, it’s downtown Naperville so you already know going into it that parking is going to be a challenge on a Friday night. We had a reservation and did not have to wait more than 5 minutes to be seated (A+). When we walked up to the table Sullivan’s had decorated it with beautiful fresh rose petals & a little card saying happy anniversary. Our server was WONDERFUL, very attentive but not pesky and had great recommendations.
We decided the prix fixe menu would be the best for us since we couldn’t agree on a side to share lol. We both had filet’s which were cooked perfect to what we ordered, but most notably the dessert they brought us was just stunning! Some of the reviews on here have a photo showing it but they let you choose whatever you like and they write in chocolate on the plate happy anniversary. Also they even take a nice little photo for you with your pretty little dessert and put it in a cardstock frame for you to take home as a little keepsake. SO CUTE!
I’ve had better steaks elsewhere, but these were still great and for the level of service/​attention to detail I think this place is worth it. Maybe not for a regular date night, but absolutely for a special occasion.

Watch out for The Knockout. Gets me or us every time. Food, service, and the atmosphere are just phenomenal. This place has never disappointed me. Even with a reservation we usually do have to wait a bit before we get seated. This is the only improvement I would like to see made

Just had dinner with 12 other ppl and our server Mike was Awesome. We got seated right away and Mike got our drinks in and then our orders We all got our food at the same time and everyone was happy. Everything cooked perfect. All of us was very happy with the service and the food. Will go again.

I live nearby, so drinks at Sullivan’s are a regular thing. Most of my experience has been with the bar area. The bartenders are friendly and provide excellent service. I love their signature drink the «Knockout.» Knockouts consist pineapple soaked in mandarin vodka for two weeks. Once it is nice and infused, they wring out the pineapple into the vodka and, voila, the knockout is born. It takes like a creamsicle, but is basically straight booze. They go down dangerously easy.

Nice room… yummy cocktail, too. otherwise, overcooked, over salted, overpriced, overrated…

i love this place. but why take reservations on open table if you make people wait an hour past the reserved time? it’s not a doctor’s office
but really, the food is excellent.
those knockouts tho’

My first and only experience with Sullivan’s was a unique one. Our family brought us take-​out and I ate the food with my wife at a hospital in the recovery room after the birth of our son.
We really enjoyed the steaks here! We both had a Filet Mignon and it was absolutely perfect. We also had the mashed potatoes and cream style spinach, and those sides were excellent as well. Even the bread and butter was very good. It was a great surprise and was a nice break from hospital food. The prices seem a little high from what I saw on the menu, but I’m not going to argue with food that tastes this good even after being transported as take-​out. I think that we would like to try and come in sometime on another special occasion.

My Wife and I arrived early for our 7:00pm Saturday reservation checking in with Casey in the front. The waiting area was jam packed so we proceeded the find a spot along the wall out of the foot traffic to begin our wait to be seated. 7 o’clock came and went, it did not appear we were going to be seated anytime soon. Patiently we stood. It was actually 7:11 when a manager in training, Jacob approached us indicating he’d noticed us waiting patiently for quite awhile and he’d like to buy us a couple drinks. We replied vehemently with a «yes» yet were unsure what we wanted. Upon Jacob returning with a drink menu, and making a very good recommendation, we both ordered our complimentary drinks. While he was away obtaining the drinks, our name was called, it was 7:13. We were seated and our drinks found their way to our table. A good start.
We were greeted very promptly by our waitress Kristina. She was bubbly and very helpful as we had never been to Sullivan’s before. She answered all our questions and when she was unsure, she returned with answers promptly.
The restaurant is perfectly lit, not to dark and not to light. No outside windows is what I always prefer so getting the lighting correct for this type of restaurant can be difficult but Sullivans pulled it off very well.
Noise. Yes, it is noisy in here. I would say it’s definitely well above average and a negative for a lot of people but based on the large room with every table visibly full, it could not be avoided. It was not so noisy that you could not hear across the table and my Wife and I did not have a hard time communicating whatsoever.
Table Placement. The tables are quite close to each other. Much closer than most I would say and borderline infringing on other patrons comfort zones. I can say that the noise level may have actually helped as even though everyone sits close to others, I cannot say I was able to hear anything of substance from anyone else around us.
Food. We ordered a la carte off the menu as we wanted specific items. The Kale salad and the Iceberg Lettuce wedge were a perfect start, well, after consuming a good deal of the extremely hot bread brought to us after we were seated. We also ordered a side of mushroom caps, very tasty, very good portion. Our entrees were the Bone in Ribeye cowboy cut, advertised as 22 oz. and believe me when I say, it was at least 22 oz. maybe more. I ordered it Medium and it arrived Medium. Very well done. My wife ordered the Sea Bass and it was prepared and presented to absolute perfection.
As we were celebrating our 15^th Anniversary, we mentioned this several times when asked if we were celebrating anything special. I had heard that they may take a picture and/​or giving a free desert for such an occurrence but did not expect anything to come of it. No picture was taken, but we were offered and accepted the free desert. We order the Peanut Butter Black Bottom Pie. OK, now don’t laugh but not only did it not look like pie, it actually resembled a «Minion» in shape. It was a good portion of peanut butter goodness on what appeared to be an Oreo base with whipped cream on the side.
As we were approaching the end of the dinner, Latoya stopped by to ask how everything was. We exclaimed excellent once again stating why we were there and what we were expecting. We indicated how we felt everything met or exceeded our expectations. I told her how my Dirty Martini was the best one I’d ever had and my Wife commented on how good her Vodka Gimlet was. Latoya thanked us for dining here and with a friendly smile departed. Moments later, Latoya returned sporting, you guessed it, a Dirty Martini and a Gimlet on the house. Wow. We were already sold, but this topped of an unbelievably wonderful Evening.
Now I know it’s almost impossible to say nothing could have been better but I have to say, this was as close to perfect as we could have imagined it would be. After having to wait for a table missing the reservation time we had made, we were not thinking at that moment of a return visit, but I have to say that the exception friendliness and professional service from all staff, we definitely are looking forward to returning to Sullivans.
The pricing is also a bit higher than we usually are used to (with tip we came in just shy of a couple C Notes) but I have to say that the value we received for everything we experienced while there made it very well worth it. Yes, for that kind of money you expect the very best, but that is by no means a guarantee. Good Job Sullivan’s, you are definitely a top rate quality establishment, we look forward to returning and will not hesitate to recommend you to anyone and everyone.

I come here for lunch with my colleagues and the menu offers variety with a good taste. Their burgers are one of the better I have had-it’s the meat and the buns. Ofcourse the steaks and fish are very good quality.

We’ve been here a few times in the past year and have always had a positive experience.
On one of our recent visits my wife suddenly became very ill and became unconscious at the table. I had to jump up so that she didn’t fall back in her chair. A couple next to us were very helpful and our waiter also sprung to action. Paramedics arrived and to make a long story short, she was alright and the management covered our check. Our food hadn’t arrived yet but it was boxed up and we were able to enjoy it the following day at home. I can’t even begin to say how thankful and impressed we were with their utmost professionalism and courtesy.
And the food is excellent. Wonderful atmosphere and servers are top notch. My only complaint is that even with a reservation we’ve waited upwards of 20 minutes for our table and the sitting area is very small unless you want to sit in the bar. Otherwise this place is fantastic. We will be back for years to come.