Scott Berger, MD

«Unfortunately» (which was a word used exactly 5 times by Lisa, Dr. Berger’s assistant, in the 5 minute conversation we had) the office of Dr. Berger had zero desire to help me obtain my records from my previous doctor, who I haven’t seen in 5 years, and who is nearly 2 hours away from my house. In order to see me, all this office would have needed to do was fax in a request for records on official letterhead. That’s it! Yet that seemed wildly out of their realm. I even explained to Lisa that I have untreated Ulcerative Pancolitis and recently found a sizable lump in my left breast, and that I haven’t seen a G.I. in nearly 5 years and that I’m worried I have cancer. Instead of her working with me to obtain my records or simply seeing me at all, she said Dr. Berger wouldn’t see me until I got my records and that she would not help me to do that.
While I understand personal responsibility; if I’m coming up against roadblocks to obtaining something that is apparently holding up discovering if I do or don’t have cancer, and the solution is for her to plug 10 digits into a machine and fax a document somewhere, one would think the human (and right) thing to do, is to take 60 seconds of your day and send the document off so you can get that person in your doors and potentially save their life.
I shared with her that my old doctor is far away and that their website where I am supposed to be able to download the forms I need, is broken. My old hospital told me that all they needed was for her to fax something on official letterhead and that they’d send her my records. Even if that meant that I would need to go to Dr. Berger’s office and sign a release form. But no… Because of «office policy,» she was not willing to help. I asked her if I could speak to the doctor myself. (I can’t imagine someone who chose a life helping to save other people’s, would send a person in a bad state of health away bc an office manager or assistant wouldn’t send a fax, or simply even get permission to.) She responded that since I wasn’t a patient, she couldn’t tell me if he would even call me back. She made him sound like a careless human being. I asked if I could email him directly to explain the situation, to which she responded, «no.»
I can say I was totally and completely disheartened by this experience. I ave 4 young children, I work 3 jobs, and I have great insurance and am looking for care that may save my life. I’m not looking for red tape, office policy and the grown-​up, proverbial hall monitor. If it were me, I’d have sent the fax to help another human being in medical need. This doctor’s office is too caught up in their policy to remember why they are doing what they are doing… It was «unfortunate» (to use Lisa’s repetitive verbiage) indeed.

Dr. Scott Berger; is a world class Doctor who performs endoscopies and colonoscopies, he also has a world class surgical center, his staff is outstanding. Dr Scott Berger, is very kind and goes above and beyond for his patients. Dr Berger is a great doctor that everyone should know.