Pivotal Home Solutions

I definitely wouldn’t work for them. All they do is hire temps because they are too cheap to pay benefits and pay better. They also treats temps like they are less than. Kim Mazzone is one of the worst supervisors. She picks other managers and delegates. She has everyone do her dirty work for her and not to mention that whenever she’s around there’s a strong odor that follows her. Definitely not a good place to work.

This company is negligent and awful. Our heat stopped working and we called them urgently. They told us they did not have anyone available to help so to find out own plumber. We couldn’t find anyone urgently and I called them back. I spoke to a manager who offered to reimburse us for space heaters and escalted the issue to urgent. He promised to follow up. 3 hours later, after no follow up I called them back. I spoke to a manager named Dave B. He then recounted on that promise and esentially told us to find a hotel that we would have to pay for
He was unapologetically unhelpful and rude. We have a service agreement that they did not uphold and left my family in the cold. Do not get a service contract with them. Do not use them. Avoid at all cost. This does not include the almost 2 hour wait to speak to someone

I had a service contract with NSTAR/​Eversource in Massachusetts for service of heating equipment for years and loved it — fast, competent, courteous plumber would show up within hours of phone call. We were, unfortunately, transferred to Pivotal, as Eversource stopped service contracts. We had a problem with heating, and called Pivotal: we had to spend 40 min on the phone only to learn that they had no team in MA and couldn’t send anyone to us. They suggested inviting a local plumber, and they will reimburse. After spending time to find a plumber and getting him to fix the problem, we submitted the paperwork. A month later we received a letter, stating they wouldn’t reimburse as not enough paperwork was submitted. I already wasted plenty of time with this company, and will just cancel the contract.
Results:
False sense of security.
Waste of time,
Waste of money,
Aggravation
Recommendation: Never even consider Pivotal Home Solutions.