Naper Grove Vision Care

Naper Grove Vision is my hero today. I was on my last pair of contacts this week and had just placed an order online for more. But luck would have it that I tear one of my contacts yesterday. With no eyeglasses for backup I was running one-​eyed blind. I reached out to Naper Grove today and was responded promptly by Sarah. With my prescription emailed over and an ok’d by Dr. Kampschroeder, I was able to pick up a complimentary pair to tide me over till my online order arrives. You guys are fantastic! Thank you Naper Grove Vision! I will definitely come back when I’m in need of my next eye exam. ;-)

I had the pleasure of having an eye exam and picking out some new glasses at Naper Grove Vision. I was greeting warmly and had a chance to look at their large selection of glasses. Helped by a lovely young lady to get processed and start my glasses search. Then decided to get an eye exam and they were able to accommodate. Then I had the sincere pleasure or working with Dr. Laura Giancola, who actually made an eye exam fun and easy. They have all the high tech diagnostic tools that many others do not, so I felt very comfortable and well taken care of. Dr G even helped me «repack» my glasses. She didn’t have to do that, but I think they are all about customer service, they have that down in spades. I have found my eye doctor going forward. Thanks to the great staff and technicians as well. Dr. G is the best.

My family and I have been seeing Dr. Giancola for years and she is the best! Not only is she passionate about what she does, she’s an awesome person with a great sense of humor. I’ve received nothing but the best care from her and her staff. I highly recommend her for all your vision needs! You won’t be disappointed.

Our entire family has trusted our eye care to Naper Grove Vision Care since the mid 1990s. I cannot overstate how well we have been taken care of. We will typically see Laura Giancola, but over the years in times of urgent need we have probably been seen by all members of the practice and we have been quite impressed with prompt, professional and warm personal care. For eye glasses and contacts and a couple of nasty corneal abrasions, we have chosen this practice because we know from repeated experience that we will be given expert care. However, Dr. Giancola holds a special place in my heart. Many years ago she diagnosed my then young son with an eye condition that left untreated would have led to loss of vision. She got us in to a specialist immediately. I will always remember her phone calls afterward to see how he was doing. She spent a great deal of time talking and helping us cope. She went that extra mile to help us deal with a very scary time because she cares; we never feel like we are just customers to her. Fast forward to many years later when my now adult son unfortunately was diagnosed by her with another serious eye condition. When he disregarded her recommendation to seek further outside treatment, she phoned me to discuss her concerns and make sure he followed up with a specialist. Her dedication to us saved his vision, not once, but twice. I know eventually the time will come when she retires, but I hope that will not come for a long time! I highly recommend this practice.

Dr. Giancola is great! She is an excellent eye doctor and she and the rest of the staff are knowledgable, patient and helpful.
My teenage daughter has been going to Dr. Giancola for about 5 years, and her contacts are difficult to fit and get right. Her exams always include a thorough eye test and discussion on what’s going on with my daughter’s vision/​eyes. Dr. Laura has always been able to get her prescription exactly right, and I get zero complaints from my daughter (imagine that, no complaints from a teenager!)
Naper Grove also has a lot of stylish frames, and my daughter has twice chosen a pair that she has gone on to wear for a few years at a time. Her glasses were ordered and received promptly and fit so well that we did not need to return for adjustment.
The Naperville office is in a great location and there is a ton of parking right outside the office. There are also a lot of restaurants within a short walking distance, so you can make an an afternoon or evening out of it by visiting Dr. Giancola and having lunch/​dinner in downtown Naperville!

Dr Kamal is very knowledgable and very good at explaining/​teaching, whether it be for an adult or a child. Even my young one felt comfortable with her and eye exams can be quite scary for a small person.
We’ve cycled through 4 optometrists in the last 5 yrs due to insurance or employment changes. Dr Kamal remembers us and remembers small details of our lives. It shows that she’s listening and that she cares about her patients. I hope to end the cycling of eye drs and remain here as a patient because she’s a great fit for us.
Great selection of frames and the process of ordering them has been far less painful than previous vision centers. I can say that with honesty, having been here 6 – 7 times and having ordered 4 pairs of frames and 2 contact Rxs through Naper Grove. This is not a review based on one experience but several.
While they are located in downtown Naper, they do have their own parking lot with ample parking. –No circling lots and parking garages followed by walking in inclement weather.
Naper Grove Vision has been a painless process from start to finish.

The office staff are polite and very helpful. Dr. Kamal is caring and very knowledgeable. I would highly recommend this place to my family and friends.

I have never had an issue with my eyes until halloween this year when my genius self decided to order contacts online from a foreign country to wear… big mistake! When I got home from my halloween party I took out the contacts but it felt like there was something stuck in my eye.
Luckily I was able to come in and see Dr. Giancola (Laura) the very next day. I ended up scratching over 80% of my cornea and was in some serious pain.
Dr. G took great care of me. She was able to put some drops in my eye to numb the pain and she also dilated my eye to keep the pain away. My second visit she put a bandage contact on my eye and it really sped up the healing process for me! I got really lucky and I’m back seeing just about as good as I was before. The whole office is full of very friendly people, they remember who you are too! I’ve been to both offices and they are both beautiful as well.
Highly recommend this office to anyone who is looking for a new doctor! Dr. Giancola is awesome!

Really, really enjoy coming here for my yearly check-​up. The doctors (I’ve seen 3 of them) are all very nice and professional. Their Naperville location is always clean and cool during the summertime. Insurance has never been an issue for me and they are always responsive with any messages I leave.

I have been going to Naper Grove Vision (Dr. K) for about 5 years. They are awesome! Took the time to explain progressive lenses to me & what to expect. When I couldn’t get used to them, they changed the lenses for me for no extra charge.
I read through all of the reviews (like you all should) and honestly I don’t get why they hide all the best reviews? This is a great practice, everyone is very helpful & friendly! So if you want an informed review read through the «filtered» reviews too. Also love the new office!

I had a wonderful experience at Naper Grove! The receptionist welcomed me, pulled up my insurance information without a lot of paperwork, and got me into the doctor’s office smoothly and quickly. Dr. Kamal was extremely conversational, asked good questions, and made sure I was comfortable with all of her suggestions for my prescription. I had been having serious issues with my contacts for years and she was the first optometrist to correctly diagnose the problem. A week later, she followed up to make sure that my contacts were comfortable. The recent renovation also made for a wonderful ambiance! Overall, a superb experience.

Dr. Halkias is an exceptional doctor. He corrected my vision better than anyone I have been to in the past. Their staff was kind, courteous, and professional.
To comment on another post, ultimately it is the PATIENT’S responsibility to check and see what is covered, not the office.

I just went to Dr. Halkias at Naper Grove Vision Care for my yearly eye exam. This is my first time seeing him and going to this practice. From the moment I made the appointment the staff was very friendly and really helpful walking me through my insurance coverage. When I got to the office I received the same friendly reception and attentiveness. The practice is very thorough when conducting a annual eye exam which I was impressed with. Dr. Halkias was very professional and knowledgable. He even noticed that I was wearing a higher prescription lens than I needed (which my previous Dr never noticed)! The end result is that I can see better and left having a great experience overall. If you you are looking for a good eye Dr in the Naperville area I would highly suggest going to see Dr. Halkias! I will definitely come back to Naper Grove for my eye exams in the future.

I have been going to this practice seeing Dr. K for around 20 years. Yes, 20 years.
Unfortunately, they have priced themselves out of my range. They take very few if any insurance plans, so self-​pay is the norm.
An eye exam is now more than $ 100 when most others are well below that. Sorry, but this is too much for someone to flip lenses and ask me if it’s better now.
Frames and lenses are also priced at full retail. So in short, if you go there for glasses, be prepared to spend a minimum of $ 350 – 400 for an exam and new specs. Have a family? Now you’re in real trouble.
Quality docs, quality products, good service, but now they are just too expensive.
BTW, I have mentioned this to them and just get the old shoulder shrug.
2013 — In response to Dr. Halkias comment below:
20% Off still leaves Naper Grove above the competition and the rate they receive from insurance plans. Why do cash customers get to pay them more than they’re willing to take from insurance plans?

donot go to this vision care, their receptionist is a liar and rude, what they want just your money, nothing else.
I gave them my insurance number and asked them to confirm that my insurance covers the exam. They told me yes, what I need just pay for the co pay part, and ends up my insurance doesn’t cover it, and when I called them, they told me that’s my responsibility to check with insurance company. I mean they should tell me this ahead of time instead of afterwards.
go to find other doctors! don’t ever go there!

I posted this review on RateMDs as well…
Dr. Michael L. Halkias is thorough but contrite. The staff that was working with me (Amy) was super kind and helpful. And the front desk staff (Megan & Janis) were friendly, welcoming and instructional.
Apologies for any misspellings — My eyes are still dilalated ha

I just got my glasses from here and this place is very helpful. The eye doc, Michael Halkias, was very friendly and gave great information. He was very nice, throughly explained through everything and it was easy to ask him questions. They have some nice frames to choose from so I am sure you will find something you will like. I will most definitely come back here in the future.