LOFT

I love shopping here but had a bad experience today. The lady at the counter said my coupon was for online only and would not honor it. I checked the coupon again when I got home and it clearly states online and in stores. Very annoying.

I love Loft! This is a great chain store. I am always very happy with the styles and sizes.
The sales associates at this location are always friendly and attentive. Many of them check back with you when you try something on in the fitting room. I just wish this location had more styles in the petite section; there is not much to choose from. Ordering online is not the best option because the order takes forever to arrive. It’s also a shame to get your hopes up if the item you ordered doesn’t fit or look that great, because you couldn’t try it on in the store. A free shipping option would be great too, considering you have to wait a couple weeks to receive the order.

I went into the Loft yesterday to help my sister find a jacket for a job interview. She hasn’t worked in years and wanted to feel sharp and good about herself. Mary was helped in the fitting room by Shandra (sp). The clerk did not give up, kept bringing her things to try until Mary found an outfit she felt comfortable and confident in. Thank you for working so hard, the friendly service and the laughs in the dressing room. Mary loved the outfits she bought. We will be back.
PS– She got the job!

I have yet to buy anything in this store. Just online. Nobody ever greets me, offers service of any kind or even gives off a welcoming feeling that makes me want to stay longer than it takes for one turn around the store and right out the door. The clothes are quality enough, but not enough to keep me there when the reception is so… Apathetic. Not to excuse profiling because that’s just shoddy behavior, but it’s *not* due to my appearance either. I’m not a yoga pant wearing mama in flip flops. Not to knock that *at all*, because we all have our hobbies. Clothes just happen to be a prominent one of mine. I get no love from AT Loft. None at all.
On the other hand, I have such an exact opposite experience next door at Ann Taylor that it’s pretty much the only place I buy clothes. –95% of my clothes are AT. I’m in there nearly once a week if not also getting packages shipped because I wear more petites than they offer.
Get it together, Loft. You have some work to do!

Went in today to return some shirts I bought.
The manager was clueless and did not even know her inventory. On top of that, she was trying to force me to pay for shipping and order online. She was incredibly rude, snotty and too lazy to call other stores for my size. I am the customer and do not want to be spoken to that way.
I have been to this store multiple times and not once did anyone greet me or ask if I needed any help. Never again!
Get the sticks out of your asses ladies!

I’ve been to this Loft several times and will probably come back. They usually have some nice sales and a good selection. However, the dressing room situation is almost always a nightmare — why?!? This shouldn’t really be a problem since it’s pretty much never packed full of people in this place.
My last visit shows how the dressing room area is run: This past week I went in on a weekday during the afternoon. I had a nice clerk greet me and I told her I was just looking around. Once I found a few things I wanted to try on I headed to the dressing room. There was no one around to assign me a room, but several doors were open so I walked in one and shut the door behind me. There are NO LOCKS on the doors. I had a dressing room attendant barge in on me — without knocking — while I was undressed. OMG, how mortifying. I didn’t hear an apology of any sort, nothing was said at all. When I left the dressing room with something I wanted to purchase the dressing room attendant ignored me while kissing up to another customer. Wow.
I still bought the item because it was cute, it fit, and was on huge clearance. I’m still kind of upset with this situation but I realize that it was probably a mistake. For future reference:
* Please knock before opening a dressing room door
* Maybe check underneath the door to see if there are feet inside giving you a hint a customer is already in there
* Stand by the entrance like you’re supposed to and greet everyone coming into the dressing room area

I really like Anne Taylor especially in the winter! They have great coats, sweaters and pants! Last year I wanted to buy about 75% of the clothes I saw there! It can get a pricey-​but the clothes last a long time and are the type you can wear more than just one year.

I like this place way better than the standard Ann Taylor on Jefferson. Wow, what a difference in store experience. On certain days I give it four stars, but I often find the clothes to be overly conventional. You can do much worse though. It’s good mainly for my corporate look, but that’s only 40 hours per week.

This is the perfect place to get clothes for work. They have really sophisticated clothes that are so comfortable! Can’t beat that combo — comfort and sophistication! The prices here can be on the high end… but the quality of the clothes are great!