Enterprise Rent-A-Car

I moved to a new city and did not know anybody who can pick me up after I dropped my car. I requested the manager on duty to drop me if he can. Enterprise office manager dropped me home after office hours even though he need not have. Very courteous and helpful. Waited at my home to take out the car seats that were still in the car. Amazing and reassuring experience!

I rent here frequently and it’s usually okay just because I get reimbursed through work for it. I would advise that you ask for a car with a spare because not all of them have one, as I found out when my rental got a flat. Enterprise roadside then towed the car to the wrong shop so I couldn’t get a new tire. 7 hours of phone calls and fighting later, I finally got a new rental to continue, causing me to get home at 1 a.m. after getting my driving for work done. Today I try come in and they have a sign on the door posting «back in 15 minutes» with the doors locked. With how often I don’t get the car type I request or occasionally wait extra hours for a rental, I expect they’d have enough business to keep at least one person on site during business hours. They only disappoint from time to time, but if I wasn’t getting reimbursed, I would have stopped coming here a while ago.
I’d like to add that they weren’t back in 15 minutes so myself and a few other customers chose to leave.

Enterprise: My husband was hit multiple times by an out of control driver last Friday. Geico sent him to you, after he waited 4 hours on the expressway in 20 below wind chill in his undrivable car. Then, after a two hour car trip to your place of business, you coerced him into CDW insurance, when he already has Geico coverage and you know that because Geico sent him to you. When he tried to cancel the next day by phone, you told him he needed to come back in. He works in Glenview, and his father is in the hospital, so of course he could not come in to the Naperville office (where we live). But, you are already renting him a vehicle for $ 30 a day that rents for far less to an off the street customer. Why are you coercing a shell-​shocked accident victim into CDW coverage? Update: returned car today, and rep refused to give us a receipt saying the balance and that the car is undamaged because we complained about the CDW to the regional office. Now, Enterprise has our $ 50 cash plus another $ 150 held on our credit card when we should have had zero cost for the car since Geico (and State Farm) are paying the claim. Stefan Young, at this office, refused to give my husband a receipt for returning the car undamaged, or a receipt showing what we are responsible to pay.

Fabulous service. Fabulous prices. GREAT upgrade on this last rental.
I’ve been renting with Enterprise for 19 years and with this location since they opened about 7 years ago.
I rent a car for travel at least 7 – 8 times a year and always choose Enterprise!

I never had a problem with Enterprise before today. I had always received friendly, helpful service. I booked a SUV for an upcoming drive to Florida back in January. I know they’re a little hesitant about taking debit cards so I called to confirm that everything would be okay. I was assured that as long as I didn’t book a commercial van, I could use a debit (just need to bring an utility bill and fill out a form.) No problem. I’ve rented many times from them, so it wasn’t a big deal.
Skip forward, I call today and I wanted to confirm everything so there would be no surprises when I pick up my rental tomorrow. I am told by Erin that it’s Enterprise corporate policy not to rent out SUVs to anyone without a major credit card. I would like to know where this is listed either on Enterprise’s website or any other publication that this is policy and cannot be changed. As far as I know each branch set their own rules on debit cards. How does a reservation in January with a debit card become invalid in March?
Thanks Enterprise for making me scramble at the last minute to find a SUV for the trip. You need to get your «policies» straighten out because one of your employees lied.
I went to Budget, who not only price matched but upgraded my vehicle as well. All with no previous reservation and booked with a debit card. Imagine that, working with customers instead of alienating them.

After the mind-​boggling experience at CCA, they kindly put me in a rental car from Enterprise.
Not that I was happy to have to give up my car again after only having her back again for 24 hours, I was thrilled to be put in a car (I had been borrowing the bf’s Mini for 3 weeks). I had an Impala…(never thought I’d call that a boat, but damn compared to the Mini and my Yaris, it was HUGE.
The guy who picked me up at CCA was SUPER nice, patient, and helpful. He helped me cart boxes from my car to the rental. He smiled graciously as I ran in to give CCA my keys. He made polite conversation as we drove the mile or so to the office.
When I returned the car to CCA, I (ummm…sort of…) forgot to give them the keys to the Impala. Oops! They were in my pocket, and the service person at CCA was super rushed to get me out of there. No one even asked for the rental keys. So, in my infinite wisdom, I forgot.
I called Enterprise and they were really great about it. I told them I may not make it there before the office closed, so they informed me of the drop box. Easy peasy! I was able to drop the keys off, so they could get the car the next day.
I really like Enterprise and I would certainly use them again in a heart beat.