Discount Tire Store – Naperville, IL

I love this store, these guys have been helping me for close to 10yrs. I’ve bought numerous sets of wheels and tires from them and they’ve always taken great care of me. Rishi, is my contact their and gives exemplary service.

Bright clean spacious store, large parking lot, always friendly, courteous, staff, quick service and great prices what more could I ask for? clean waiting room and hot coffee. This location keeps my family driving safe!

Awesome experience at Discount Tires! Jose helped me pick the right tire for my car and budget and didn’t try to pressure me to pay more than I felt comfortable with. I was also in-​and-​out in 30 minutes which was a huge bonus. Thank you for the awesome customer service and great experience!

An update on previous issue:
Sent a letter to the CEO and received a call from someone Im assuming in the corporate office. He listened, apologized, said he would look into the warranty issue with their computers. I gave them another chance by going to a different store and they handled my transaction they way it should of been done the first time. Thank you Ft Hill Discount tire store.
Back to being a fan of Discount Tires, although a cautious one.

Following their advice, I bought new wheels and winter tires (Michelin X-​ice). I waited to see how the tires performed in snow and ice before writing this review. 5 stars all around: great advice, price, service, and winter driving performance. Thanks!

Never been disappointed in a single discount tire experience, at this location or any other. The men here are always so polite and professional. I came in once and the man told me it was a three hour wait, he was sweating from obviously working very hard in the shop and still had a huge smile on his face and offered to give me an appointment vs a walk in for easier convenience. I am very sad that they do not have any stores in New England so when I move I won’t be able to be loyal to this company.

Not too happy with my experience here.
Employees got smart with me and scoffed at me when I was buying tires.
After a bought tires I noticed a large scratch in my steering wheel. I immediately brought it back and told them. Manager Denied anything to do with it, but i made him file a claim. I don’t know for sure, but i suspect they scratched it. a large fresh scratch.
Then I get home and look at the tires. and one of the doesn’t match. Same tire but different production date and therefore style. 3 have a very visible solid black line on the side wall. I call them back to get it changed and the employee was getting smart with me and trying to dissuade me from changed out the tire. I Think if you spend $ 650 on tires they should at least match.
Now I am stuck where I live because I need the discount tire insurance guy to come take a look at my steering wheel.
They also got grease all over my rims that they neglected to clean off.
Would not recommend this store. However, Discount tire in general seems to be a good company

I first came here shortly after I got my first car in hopes of getting some better looking rims at a decent price. After looking on their website for a while, I couldn’t really find one I liked, so I thought, Yep I’m stuck with my crappy stock looking average joe rims. Wrong. Discount Tire was happy to order whatever rims I wanted, as long as they were available online — and sometimes at a price even cheaper than what was listed online.
So after I purchased my first set of rims, they made sure they would fit using my old tires and all, I realized that I didn’t want these rims any more. I went back to discount tire, about a year after I had my old rims put on and spoke with the manager about my options (who at the point was Mike, but he has been relocated elsewhere now). I explained to Mike that I wanted bigger, wider, better, and nicer tires — so along with that meant bigger, wider, better, and nicer rims as well. He ended up giving me a few suggestions and eventually called up Ace Alloy Wheels and hooked me up with some customized rims specific to my cars rare and obscure bolt pattern — in addition, he found me the best deal for new tires (they were having a sale) AND better yet, bought back my old tires and rims (Which still had plenty of life left) for truly a decent price. Overall, he helped me save a couple hundred dollars and I was extremely happy with my new look. In addition, I get free tire rotations for life! The customer service here is truly great, and I would recommend for anyone who is in need of new tires of rims to come here first. Just make sure to call ahead and you’ll be all set. Also, free bottled water in the waiting room — just saying…

Love the service here. Friendly staff and reasonable prices… free air check and fill even if you don’t buy the tires from here.

Super helpful when we just got all 4 new tires. One tire blew out 4 days later. With the insurance $ 10. They replaced my tire with no extra charge and double checked the others. We are driving cross country. So thanks for saving us

First of all, I have to say these guys are top notch in customer service. I have not had a single bad encounter with any of them since I have been going there to service my vehicles for winter and summer tires.
I recently purchased new wheels and the first batch that came in had a bad offset and wouldn’t fit over the calipers. This was actually the manufacturer’s fault since they were the ones who suggested the offset would fit. Mike got right on it and sent the wheels back and had them get me new ones asap. I got them this week and Mike got them on right away. He even squared away some blemishes and got them looking like like nothing was wrong with them.
These guys are professional and know their jobs well. They look out for their customers and take good care of them. They will continue getting my business and referrals!

Always friendly and helpful.
They will match internet tire pricing
They will check your tire pressure free.
Fast!

I wish all the businesses I deal with were this good.

Discount Tire is not somewhere I look forward to going to. The last several weeks have done a number on my car. I was able to make an appointment on their website. I called and said I might be a little late. They said that would be no problem and they would still keep my appointment slot. The guys at the front desk were friendly and patient. My car was looked at right away. The waiting area was spacious and clean. The guys looked and my tires and said there were no problems. They explained that I can come back anytime and have the tires looked at-​no charge. Overall, great service and friendly staff. This will be my go to tires store during these cold temperatures.

The prices here are competitive, but that is not the only reason to come to Discount Tire in Naperville. The service is outstanding and the staff is incredibly professional.
I ran over a screw about 4000 miles after buying new snow tires. They replaced the tire and prorated the new one. It cost next to nothing for the replacement and took 25min without an appointment
Big thanks to Jon and Jose.

I stopped in at this location to have a low tire checked
I have done business for several years at Discount Tire locations in the Naperville and Aurora Areas
Michael was the first one to greet me upon entering the store
I told him I had a slow leak on a tire and they discovered a cracked rim
They had a new set of rims in stock that I liked on first inspection so I bought the set and had the tires mounted
Once on the car I initially wasn’t sure I liked the look 100%
I brought the car home and my wife didn’t care for them to much at all
A few days later I called Michael and told him I had seen a set of wheels on their website that we both liked much more but they were not in stock anywhere in Illinois
He located the ones I wanted and placed an order to have them shipped from a California Store
They arrived in a week and I brought the car back and had the wheels that I had gotten only 3 weeks earlier removed and they swapped the tires to the new wheels we had chosen
I was so grateful that they allowed me to return wheels that I had purchased and driven on for 3 weeks with no additional cost to me other than the TPMS valves.
We are completely satisfied with our experience with Discount Tire and I have never been disappointed with the service and care they provide me
I have purchased 5 sets of tires for our 3 cars over the past 5 years and would never consider going anywhere else

This was my first time Discount Tire. I made an appointment online. The guys at the front desk were friendly and explained the process. He said it would be about an hour. They were finished with my car within 45 mins. The waiting area is clean and spacious for anyone waiting. Nick was service man who brought my car to the front when it was completed. He took the time to explain what they did. We will be sure to visor do discount tire next time we need tires or repairs.

mixed feelings about writing this review. I just had my tires replaced and when I got to the counter to pay, they gave me a different price than what was quoted on the phone. Yes, this is due to the extra «warranty» I did not agree to buy. After mentioning, I didn’t want the warranty the price went down significantly. I don’t know if this is standard, but if it is, I don’t like it. Customers should be aware and told about optional items.
Based on previous service, I’m still giving this place 4 stars. In general, they have friendly staff, but make sure you watch out for additional charges on new tires.

I purchased tires from another one of their locations almost two years ago, and when I had issues with one of them being low, I took it in to this location to see what could be done. They looked me up on the computer no problem, told me it would be about an hour (I walked in after 4pm with 7 others sitting in the waiting room), which is very reasonable to me since I had no appointment. Everyone I dealt with there was super friendly and nice!
Normally I hate waiting for stuff like this, but their waiting area was comfortable and cool (temperature wise), and I relaxed with my Kindle and a complimentary bottle of water.
My car was done in less than an hour, with an explanation as to what was wrong and how they fixed it. No charge, as my tires were from them.
Overall a really pleasant experience doing something that I normally hate!

They’ve been my tire provider for a couple decades. I never consider any of the other companies. I’ve had grest success at all of the various locations. Usually favored this store but need to stop in and see the previous manager over on Ft. Hill. The new manager Mike, is great too. Tyler is the friendliest tech I’ve ever dealt with.