Buffalo Wild Wings

Customer service at this location sucks. From the carry out counter down to the manager Johnny.

First, it took 10 minutes for a server to come. Then another 10 – 15 minutes to get our drinks. We noticed our food took forever and that other customers at the tables had gotten food before us when they sat down after us. I talked to the manager and all he did was take 6 $ off my bill really after we waited so long for our food bad service!!!

I just left a few minutes ago and was sitting in one of the booths by the door. When my son spilled my drink I had to wait a good 5 minutes for someone to finally acknowledge that we were cleaning our own table. Finally the kind manager noticed and helped. When our waitress arrived with our food she asked if we needed anything I kindly asked her if I can have another drink since my son spilled mine and I only had a sip or two out of it. When the bill arrived she charged me for two drinks and once she saw the cash on the table she immediately went and grabbed the money asking if she can take the money. My boyfriend and I looked at each other with surprise when we were discussing about the bill and her tip. When she noticed we left no tip (since she took it right away) she immediately came to the table once we got up. I’m a bartender and we are very generous tippers. With her facial expressions when she thought we left no tip made me even more angry. She’s lucky I even gave her a $ 5 tip when we could of left her nothing. Disappointed and never coming here again.

Very poorly managed. Waited 20 minutes for 2 people when 4 open tables were in plain view. When we asked why we couldn’t sit at those tables they didn’t answer. Then when we were up next they bypassed us for another group of 2 and did not correct the mistake or apologize. We left without eating. On our way out we saw 5 open tables on the patio that were never offered to us. Absolutely horrible service and we will not return.

Terrible. I used to like this place before I went to Buffalo wings and rings. Not sure if it sucks by comparison, or if it had just gone down hill.
For starters, half the time I go in there they ate BLASTING rap music. Like the chief keep garbage kind. Instant headache. I had to complain to get it turned down if they wouldn’t change it. Why are little kids controlling the music. And I’m in Naperville because I don’t want to feel like I’m in Englewood.
The wings keep getting smaller and smaller, and they don’t even cover them with sauce. Buffalo wings and rings comes standard in a nice China bowl, soaked in sauce, and has a pool of sauce underneath. And that’s not even asking for them wet!
They took away jammin jalapeño, my favorite sauce, so now I can’t even enjoy the taste of my dry wings.
Also, some servers are great, but most will forgery about your order and not bring drinks, especially not in a timely manner.
They get one star only because they have UFC fights, but even that is played too loud, and I’m a young guy I love loud stuff.

Ssssllllllooooooowwwwwww
Omg there’s no one in here & everything is taking forever. My kids hated the Mac n cheese. The waiter asked if we wanted more chips & salsa~ twenty min later & still no chips. Hmmmm haven’t seen the waiter since then either. Maybe you don’t need to pay here~ you just walk out when you are done?!
Oh & it’s flicking freezing in here!

The spinach artichoke dip was delicious! I always love Buffalo Wild Wings but the reason I gave this location a low rating was due to the staff and cleanliness of the restaurant. The host that sat us seemed disconnected as he lead us around the restaurant trying to figure out where to seat us. He then had us stand in the middle of the restaurant while he cleaned up a table. I thought it was nice of him to clean off the table but he shouldn’t have brought us back until the table was ready. Overall as I said before, I do like Buffalo Wild Wings and will be going back.

Second time here. Both great experience. Our server Dominique is great. Remembered our previous order almost exactly (missed the sauce choice) from like a month ago. Very impressive.
Food fresh and done right.

By far the best BWW I’ve ever been to-​and I’ve been to a ton! Food is outstanding, they don’t skimp on the portions or the sauce and cooked well. Also, by far the best service of any BWW!

So I go to bww in Naperville to relax, have some wings, and a cold beer! Thank goodness I’m an easy going guy, otherwise relaxing was out of the question. I sat on the patio and waited to see how long it would take for someone to notice I was there. Wrong idea! A young man kept coming in and out, taking care of other tables, but never greeting me at my table. I noticed he recognized I was there, but he never came over. This goes on for twenty-​five minutes until I really wanted a drink and I called him over.
After I attained his attention he took care of me decently but nothing great. He even recommended a beer I really wanted to try, but they were out of this draft. Then it took for me to get up and find him to pay my bill. If this location has walk outs, maybe it’s not the people but the fact that they get tired of sitting around waiting.
A manager noticed me yet asked nothing. This is a great time to get information from people, but he said nothing, asked nothing, and let the problem walk right past. Not my best BWW experience.

Surprisingly good food, but the noise level was way too high. It’s a sports bar, but decent wings and avfew other decent dishes too.

This is the worst Buffalo Wild Wings I’ve ever been too. Despite the fact that there were clearly four servers and the manager present on the day I was there (Tuesday at 1:00) there was only one server actually working, kudos to him. They got my order wrong, and took an hour to make six wings, then gave me five wings but charged me for the full six. Also, getting the check took at least thirty minutes. It’s worth the drive to go to a different BWW for better and quicker service.

This BWW kicks ass. I usually go to the one in Romeoville but I haven’t been to this one in a while. The bartenders working tonight were super hot and very friendly. Even though this location was very busy, she came by multiple times to fill up. The wings were about the same that they are in Romeoville. I asked to make em wet and I saw the bartender put it in but they didn’t taste any different then regular wings. Other then that, I think I will be coming here more often. Half a star off for the non wet wings and half a star off for the one employee whose name im not gonna mention, told me I looked like Carlos Boozer. Wtf bruh?

We continue to visit this place but one thing that I find aggravating is their insistence on opening all of the «to go» items when they bring them out of the kitchen. They open each container and show you the food, then close it up and put it back in the bag. It’s almost as if to say to the customer, «see, it’s correct and we didn’t make a mistake in your order.» I’ve been to restaurants all over the US and only BWW has their cashiers pull your order apart.

Still the best wing place no matter where you live. There’s a reason restaurant are franchised because no matter where you eat it, the flavor and taste is always the same.
Sauce on the side is the way to do it, so when you pack it to go, the wings will not be soggy. You can also get 2 or 3 more additional sauces on the side depending on who’s serving you.
Today, I got the medium, parmesan cheese, honey mustard and thai curry sauce. My favorites are still the medium and parmesan cheese. The medium has perfect amount of heat and kick to you that you can still you still taste the flavor of the wing, the sauce, and when it’ combined together. The parmesan cheese is very nutty flavor which goes well with the wings.
The thai curry sauce tastes great by itself, but when it’s on the wing… it tastes weird. The American Asian fusion just doesn’t work for me. As for the honey mustard, the sauce is a little too sweet for me. It’s almost like a sweet and sour sauce that’s hello than honey mustard sauce. There was definitely no mustard flavor in that.
This location is also greatly located on the West of 75^th, so it’s near a lot of other shops. You can eat wings then go shop out the wings calories or go work out the appetite first before you golf down the wings.
Tip: $ 0.65 per wing on Tuesday! This is the day you come and get winged out

The worst service ever! I had to get up from my table literally 4x to get silverware, a box to go and also a bag. Our waitress was no where to be found and when we finally saw her, she wouldnt even look our way. We also had to ask another waitress to get our waitress’s attention when we noticed our appetizer wasnt made right. Big disappointment!

The quality of wings has vastly improved here — I sometimes find myself amazed at the largeness of them! Another totally key addition to BWW (I almost typed BBW — whoops!) is the tablets. With two small boos, these game tablets allow me to sit in my chair for at least three minutes at a time to shovel food in my face while they shoot zombies, pop balloons, etc. THISISAMAZINGANDHASREVOLUTIONIZEDEATINGHERE. Because take my word for it: going to restaurants with little kids sucks!
It’s true — I love them but it sucks.

I went here today for lunch with my girlfriend and I have no complaints. The hostess was nice and sat us immediately. We asked to be seated on the patio, since it was a beautiful day. The outside was clean and the seating was comfortable for patio furniture. There were also TV’s everywhere out there.
Our waiter was great. He was very attentive and professional. He took our order, got it all right the first time, and brought our food out in no time. The food itself was good as well. I didn’t order the wings because I’m still pretty pissed about how they weigh out their wings now rather than just giving you six or eight or whatever. I got a bleu cheeseburger and it was delish. Lots of bleu cheese and onion, just how I like it. My friend ordered a chicken wrap and hers was fresh and crisp. Both orders came with fries and you could tell they had just come right out of the fryer.
Good job, Bdubs! I’ll definitely be back, but not for your wings!

Anyone else over BWW? It’s usually crowded and overall I think they are just overpriced. The new rip-​off includes weighing your wings instead of counting them out like they use to. Listen, if I order 8 wings, I want 8 wings. If one is less meaty than the other, I’ll get over it.
The best part of this place is the million TVs so it can keep everyone happy when out with a group a friends. That is typically the only time I’ll go, otherwise it’s just not worth it for me.

Every time I’ve been in here, I’ve come on the wrong night. It’s either Tuesdays or Wednesdays that it’s kids night. And there are a ton of yappy little kids making a mess at some build your own sundae bar. It’s ridiculous. I don’t understand why sundaes are being made in a restaurant that serves primarily wings and beer.
Because of the families coming in droves with their overprivledged, bratty and sticky children, the real adults flock to the bar area. As a result, the bar area gets crowded fast even on weeknights when there isn’t a popular sports event happening.
I haven’t had a problem with the service or food here. In fact, I love Buffalo Wild Wings. But if you want to avoid the Chuck E Cheese atmosphere, drive to Warrenville or Plainfield. Both of those locations are 10 minutes to the north or south. It’s well worth the extra travel time.
Maybe take-​out for lunch or dinner.