Direct Air

took a flight from worcester to west palm beach on march 11^th. while on vacation i see the airline cancels all flights until furthur notice leaving us stranded there. good thing i read the paper to see this happened they didnt even call…
We finally got home on jet blue but had to paay 500 bucks to get home…
so needless to say Direct air is about as cool as cancer…
F*** YOU DIRECT AIR

Very Bad experience, Bought Airline tickets was going to travel to Florida on the 29^th of March. All flights were cancelled without notice. Trying to get my money back. They have lost all of my trust. Will never use this airline again… You cant even call them to get customer service. I had to call the Local Newspaper to find out about my flight. Also had to call the Massport to get info. No way, Fly another Airline…

One star for literally getting me to and fro in one piece. I don’t know why I bothered with this company.
First: One person to check in the ENTIRE airplane? Are you kidding me?
Second: having the TSA rummage through our luggage on BOTH flights? Really? Not to mention they literally broke a mug and placed it back in the luggage as well as sliced our phone charger cord (LOL?)
Literally, you get what you pay for.
File under: First World Problems.

Direct Air is a private airline that flies a few select vacation destinations from a handful of small airports is less vacationy areas.
One of those airports (Worcester) is conveniently close to where I live and one of the destinations is a place I fly to often to visit friends and family (West Palm Beach), and since flights are Thursday evenings out and Sunday evenings back, direct, and affordable, why wouldn’t I choose this airline?
So I conspired with my best friend’s husband months in advance for the only weekend that worked for both of us and hatched a secret plan to visit her and their new baby. I wrangled up my Florida friends for a grand surprise and booked a round trip convenient flight for a price I could actually afford. Life was so very very grand.
Until I got the voice-​mail. Something had «changed» with my flight, please call…
And then I called. Flight cancelled. It’s in TWO WEEKS. Cancelled. No other flights. They could get me on a flight a few weeks away or I could have a refund. Now, of course, it’s too late to get any affordable flights anywhere else (yes I’ve looked) and what I can afford are flights with many many transfers, which is not doable for a weekend. The rep at Direct Air was unsympathetic, unwilling to do anything else to try and help me, and kind of rude. She seemed annoyed that I had the gall to be upset.
Days later I still haven’t seen my refund and when I called I was told they’re working on it. How long does it take to process a credit card transaction? They should have done that immediately on the phone.
Direct Air is too good to be true. Don’t take the risk unless you can afford to shell out big bucks to make alternate plans at the last minute. Just… don’t.

On Thursday September 1, 2011, a group of nine passengers arrived late to the Sanford Orlando Airport to board a flight to Worcester, MA. Due to an accident, the group arrived late and missed their flight back to Worcester, MA. At the time, there was no other flight until at least September 3, 2011 unless we wanted to purchase a ticket with another airline, which would end up costing the group over $ 3,000.
The Direct Air guest services person at the Sanford Orlando Airport assured us after speaking with Direct Air Customer services that we would only have to pay $ 115 per person on Saturday to fly back to Worcester. The group agreed to stay other 2-​days in Florida, catch the Saturday flight back to Worcester, and pay the $ 115 per person. On Saturday, the group arrived 1-​hour early that the Airport. When we checked in, we were told the we would have to pay $ 210 per person due to the re-​scheduling fee and the price adjustment, which we were never told about.
The Direct Air guest services person passes the phone to me after she had been discussing the issue and the direction we were given two days prior. The customer service person from Direct Air, which I spoke to over the phone, was completely rude, dismissive and did not understand the distress we had experience.
The airline did not want to work with us and she ended up telling me to pay more or don’t fly at all and hung up the phone on me. If we knew that the group needed to pay an extra $ 100 per person, we would have taken a shuttle to Orlando International and would have taken a flight with a different carrier. We ended up having to pay the extra $ 100 per person on top of the with already agreed to pay for a total of $ 210 per person.
Once we agreed to pay since we did not have any other choice, the ticket counter was having difficulties running a credit card to purchase the tickets. In between some of us in the group, we ended up deducting a total of $ 2000 from a nearby ATM so that we can purchase the tickets. Once we had the money in cash, they refuse to take it at first but then called a manager, which allowed the transaction to be done in cash. After that, all but one of the passenger’s tickets was transfer.
Therefore, we ended up having to wait another 30-​minutes to process that last passenger’s ticket before we were allowed to board the plane. Hands off this were the worst experience with an airliner in my life, which I hope I never experience again. Direct Air & Tours is a complete rip off, they are unprofessional, rude, dismissive will not do anything to take care of their customers. Nor I, my family or anyone I know will ever board a plane own or operated by Direct Air & Tours.
I spent over $ 2500 in airfare fees, hotel, food, etc due to these incompetent personnel at Direct Air & Tours, which are not capable of honesty and resort to ripping off their customers. Let me also remind you that the Flight Attendants are also rude and while on board you have to pay for everything including a simple cup of water (No ice) which will run you $ 3.00.

We bought tickets to Palm Beach from Worcester, MA. A few days before flight is to leave, we received a call that the plane has to stop in Myrtle Beach and times are changed. We could get a refund and cancel our reservations or just «deal with it.» Despite that a ticket with a stop should be less money didn’t matter. And they were RUDE RUDE RUDE. I am trying to follow directions on confirmation notice to call for exact times. Nobody answers the phone. It is busy ²⁴⁄₇. I’m nervous as all get-​out about flying with these people. So far: Rude and non-​responsive.