Biggby Coffee

This place is hit and miss on service, be sure to sample your drink before leaving. They have a tendency to mess up orders. Be sure you leave plenty of time when waiting for your order too. When they do get your expensive coffee correct, it is delicious though.

The staff at this Biggby is outstanding! They are very personable, seem to enjoy what they do, and remember your drink if you’re a regular customer. This location is a good size if you need a «second office» for the day, and it’s normally fairly quiet. I also like that it’s always clean.
I give a 3 star rating though due to the cost of drinks (more than Starbucks!), the lack of food options, and the drink quality. Like Starbucks they’ve got automatic espresso machines and the quality is mediocre. Plus, they put their brewed coffee into coffee carafes, which never keeps it as hot as a brewer. Add some cream and what you get is a luke warm coffee experience.
Finally, food for thought: if your coffee business is doing well you don’t have to resort to giving out coupons… with Biggby, you see coupons everywhere! Clear indication that their product is overpriced for the market.
I like the convenience of going there, but I only order a simple coffee with 2 shots, and I make sure to ask that they be fresh… not sitting while they get the coffee.

Saw Biggby billboards on the Michigan highways promising delicious treats and resulting in a decision to seek a location out. In Muskegon, the service was sloppy at best, and the iced coffee is, believe it or not, worse than Starbucks’. Why these places haven’t figured out that pouring hot drip coffee over ice is a bad idea is beyond me. There was a sad looking assortment of treats around. I guess this place is known for their Frappucino-​esque concoctions, but I couldn’t bring myself to try one. Guess I’ll never know…

Basically a Starbucks in different clothes and with a few more flavors of blended, overly-​sweetened «coffee» drinks. If you want a icy milkshake with some caffeine, this is your place. If you want good coffee, you should probably head somewhere else.

Biggby coffee servers one of the best coffees anywhere. Biggbys coffee is better than starbucks. The best prices and the staff is friendly.