UFC Gym

UPDATE– The gentleman I spoke with said he would email corporate and take care of this for me cause he could clearly see I haven’t been to the gym in over year now they’ve sent me to a completely different collection agency that is harassing me calling me names and saying horrible stuff yeah the last thing I’m going to do is give you money!!! Such a load of crap! I haven’t been to the gym nor used your facilities how dare you send me to collections!
This review is not based on the instructors or the training the equipment or the facility itself. It’s about the management and the financial aspect of it. I joined in August 2014 in November 2014 I was in a motorcycle accident and broke my leg I spoke with the manager at the time and they said they would freeze my account for 90 days to give me time to heal. Told him it’s not going to happen it’s broken in two places I’m probably going to be out for six months maybe a year I don’t know. So I asked for a refund partial refund I was told I couldn’t get a partial refund fine. Just gave the gym $ 700 for four months worth of gym time. But a year later my membership was on automatic renewal yet I have not been to the gym in nine months and they can clearly see that in their computer system. So they decide auto renewal my membership and try charging me for three months every month the card was declined because I do not have that credit card anymore. And instead of calling me they send me to the worst debt collection agency that is calling me 9 to 12 times a day telling me I owe them money. I have emailed corporate, I have emailed the corporate in San Diego, I have spoke with corporate on the phone I have spoke with the managers at this gym I cannot get anywhere. They told me I needed to come in and sign a paper that says I no longer wanted to be a member. No one told me that when I signed up I figured after not being there for nine months somebody would get the picture I have since moved and I’m about an hour and 13 minutes from the closest UFC Gym. I do not have three hours out of my day to go fight with these people. Seriously disappointed that I have to deal with this right now.

I have been a member of this gym since July. I have a multi-​site membership and have visited two other locations. So far I would say that this is the best location out of them all. What do I like about it.
1. They have a variety of classes on all different days and different times (we need Matrx on Saturday though).
2. They are clean, the classes I have been in have had us wipe off our bags after class. Sanitation is a high priority.
3. The front desk is attentive. Angel always says Hi with a smile, answers questions, wraps my hands, and usually remembers my name.
4. The new manager, stuck by the promises of the old manager. This is key to customer retention.
5. Jimmy’s Matrx class. This is by far my favorite class. I can tell I am building lean and cut muscles without actually lifting weights. He is a good instructor, he pushes you, explains things to you, and remembers when you haven’t shown up.
As someone who has had traditional gym memberships in the past, for me this was the route to go and although it is about double the price of what you would pay for a standard gym membership, if you want something more intriguing, it is the way to go.
I would note that the Rancho Cucmonga location has great trainers. Like Mark, and the other I can’t remember his name however, the front desk SUCK. They are so busy having conversations with other staff members and/​or customers they know that they do not pay any attention to the people walking in. On top of the fact that they do not have items in stock for sale or loaner gloves available.
The Carldsbad location has a great front desk person. Although I can not remember his name, he remembers mine and is always so friendly and answers all my questions. I have only been to classes with only one trainer. I can not remember his name but he teachers cardio class at the 9:15am time. He is nice and pushes people to do their best, however I have spoken with some of the other trainers and have watched them… they are not as friendly or customer focused.

Once again I’m dealing with their outsourced billing agency attempting to get money from me for fees I am ignorant of. That’s because these fees don’t exist. Was waiting for a call from the owner over the weekend and to no surprise he’s been «let go.» This only gets better. Definitely going to keep yall up to date to model why you should NOT get involved with this so called «gym.»

Don’t go to this place their really bad bad business they constantly charging my card and deal with them already in the fast and it’s seems like they stealing more money from the costumer and have them reported for fraud or theft and I might bring a cops to deal with them so they can be stop and get it over with, do not let them charge your card or have them save your card number…
UFC gym if you guys don’t stop this and the threat won’t stop we might be going to deal with you, I have enough with you guys, just bring it on…
Bad business.

Have been attending the gym over a year, unfortunately I had to move to SD.
While there: they had awesome classes, great environment, and great
coaches. I was in the best shape of my life. I recently canceled my
membership and the process went smoothly, thanks to Franco understanding my
circumstance. If I ever move back to the area, I would definitely sign up
to this UFC Gym once again!

Great gym and great management with a very knowledgeable staff. Bryan Harper is an amazing instructor and will take the time to show you proper technique and go at a pace you are comfortable with. Alberto is a fantastic jiu jitsu instructor who makes learning jiu jitsu fun; there is never a dull moment in his classes! These guys really know their stuff and most importantly are very humble !!!
–Josh G

Love this gym! The entire staff is so down to earth and friendly! They truly care about your results instead of how much money they can get out of you. The classes completely kick your ass like no other. Absolutely great work outs! Highly recommend if you’re trying to be serious about getting into shape!

Good gym to go to if you want to get in shape! However if you actually want to learn to fight or compete you are better off going to another gym like the Fight Sydicate or Temecula Boxing. In those gyms they will actually teach you how to fight with proper technique and have instructors willing to help you improve rather than have the UFC staff convince you to pay more money for someone to do so! Pretty much, they just care about money.

You will not be disappointed if you make this your gym! Just make sure you look for the right guys to assist all the way like Gio and Angel ! They were extremely helpful, as well as 100% welcoming and genuine! They gave us the best deal! As students, my friend and I are really on a budget, and it can be hard to pay for a month to month membership. BUT they gave us the best deal! Our month to month payments are completely doable, because they made it happen for us! and we took the deal, no questions asked ! They will make you feel like your at home and will get you right on track in improving your health! Look for them ! You will love this Gym!
Love,
Jennifer and Jackie :)

This gym is great! I’ve been going here for about 4 months. Gio (AGM), helped me out on signing up and overall is a great person, the trainers are amazing and fun to work with as well. I highly recommend it!

I felt GM was unprofessional & rude. It was different management then when I joined over a year ago. It had been my third attempt coming in to cancel my membership. I felt the place was dirty, unsanitary and things only got worse since I was last there in January as they are remodeling. While in line to cancel, I overheard the GM treat a new customer very well promising him a «special hook up» by offering him access to other clubs, however when I walked up to speak to him about his cancellation, he was short & unpleasant. I explained I had come in several times to cancel & was turned away because the Manager was only one that complete the cancellation. He basically discounted my previous attempts and insisted that they would need to charge me again. Bottom line it’s dirty, and difficult to cancel! I’m paying another month and would never work out in its current location which consists of one large room and about 60 people, sweating on top of one another.

I am nearly 50yrs old and recently completed the Spartan Sprint race; a grueling 5 mile long obstacle course that tests your mental and physical prowess. I owe a great deal of my accomplishment to Coach Brandon. His DUT program helped shape and condition the core muscles I needed for that event.
If you’re looking for a 1hr. challenge that will improve your life physically and mentally, I urge you to participate in one of his classes.

Pretty solid gym — came here for a free class trial on a Saturday for the 12 PM boxing class. I usually go to another gym in Irvine, where I currently live, but am out here once a month or so and was looking for a place that I could do a per class session for each time I’m out here.
The facility itself is really easy to find and convenient– it’s in a newer plaza and is right next to a Thai restaurant. Parking is easy and the inside is neat and clean. Half the gym has the bags and class area with the ring where they do BJJ while the other half has more of a training area where you can do weights and cardio.
The boxing class itself can kick your ass — there’s a great amount of cardio and our instructor gave us an awesome workout. I’d like to one day come back and try the muay thai class. Expect to jump rope, jog, do bear claws, push ups, situps, shadowboxing, and bag work in your one hour class.
I’m not sure if they actually have a fight team at this particular location so if you’re looking to train amateur or pro, you might be better going off elsewhere but for a good workout, this place is definitely one to consider.

I went to the gym to train with a specific trainer. I purchased them from the manager at the time. I was told by the manager that I could use these sessions at any UFC gym. The trainer that I was using left the Murrieta location shortly after I bought the sessions. I wasn’t worried about it because I was told I could use these sessions anywhere. When I went to burn some of the sessions at my gym in Corona I was told that I could not use these sessions there as promised.
I contacted the Murrieta gym and the manager who sold me the sessions had since been replaced. The new manager told me there was nothing I could do since it had been more than 30 days. I explained to her that had I known I couldn’t use the sessions elsewhere I would have certainly called before 30 days.
She told me I would just need to use my sessions there in Murrieta.
Murrieta is more than 30 minutes away from me. The only reason I was willing to go that far was to train with a specific trainer.
I asked for a refund due to the fact that the previous manager lied to me while selling me a package. I was denied a refund. I believe this gym in on their 2^nd or 3^rd manager since this started for me.
I don’t feel that it is fair to deny me a refund considering their manager at the time completely lied to me about where I could use these sessions.
I have yet to get a response from the last email I sent regarding this matter.

UFC Gym is awesome! Every time I’ve ever walked into the gym, DeMetrius has always greeted me and addressed me by my first time. He has listened to the members requests and has adjusted the schedules according to the requests. Which in turn has resulted in a greater variety in what’s available to the members. Thanks for listening and making things happen!
It’s a family type atmosphere and not a stuffed shirt type gym. I have a tendency to get bored with my workouts rather quickly. They have a great variety of different workouts every week so you won’t be getting bored anytime soon. The staff and coaches are all very personable and are always willing to help you achieve your goals.

So disappointed in this gym, they have turned over their entire management 3 times in the first 6 months of opening! This has changed the entire atmosphere of the gym from amazing when Kevin & Steve were there, to entirely disappointing when Gabe was there, to now just disgusting! Same goes for the trainer staff turnover, they have come and gone since day 1! They dont even have a single trainer there that actually has fought in the UFC, and you call this a «UFC Gym» What a joke! They have one good trainer there that has actually fought amature MMA fights, Brandon. Brandon is the only «Trainer» there that truely knows how to train you correctly in order to be in «fight shape» So if you have to go here, see Brandon. But, as far as this gym goes, as soon as my «contract» is up, they will no longer be recieving my money. I still pay dues here, but I no longer go there due to the constant employee turnover and manaagement confusion. These owners need to get there stuff together here to make this place really thrive. If you ask me, go down the street, on the other side of the freeway and youll be much happier spending your hard earned money, and putting in your hard earned knocks! Cheers!!!

I am not new to UFC gym, but new to the Murrieta location. As a member traveling to Corona to take classes I was beyond thrilled when a local club opened. I was immediately welcomed and made to feel completely at home. My first class was with Jon Haley and let me tell you 6 minutes in, I wanted to die! Jon pushes me each and every class, I found a training connection with him and purchased personal training sessions. Something that my budget doesn’t even allow for. In my weekly 30 minutes I find myself being pushed to the limits further than I ever thought possible. His encouragement and motivation makes me want to do better! To be better! I am beyond worried about how to continue being able to train with him when my sessions run out since Sunday is the only day he teaches now that I am not at work. Jon Haley is an EXCELLENT representation of what UFC gym is all about, we train hard and he does just that! My results are right in line with what I am looking for in PT and I have trained in Corona with others and never a workout, never a sweat like he gives me!
The possibilities are endless at the gym, but don’t let it be about money and numbers and quotas. I’ve now taken classes with every instructor, I know which ones I will get my hardest workout in, but I also like variety. Having the same instructor teaching multiple classes each week when others get just a few isn’t equitable. The «climate» of the gym has become a clique and you can see it in the instructors and yes I understand how a job works, but alienating each other is NEVER the answer. Rumors, innuendo, all bring down the once positive vibe of the gym. Please find the balance and bring back and the atmosphere that used to exist.

I just signed up and I love it! The classes are great the trainers are awesome, I haven’t had a workout like this in years! I been super sore but yet full of energy I look forward to every class and feel extremely motivated! After joining all the other local gyms in the area and trying them out, it was about time I find one that I really like!!!

So disappointed with customer service by their GM KEVIN!!! Kevin said he did above and beyond what he even had to for us (but come down to it, nothing is on paper). Sure we went back and forth on deciding to join, why? We are truly on a budget, not sure if we could afford this, and for us it would be a sacrifice to work into our monthly bills but we truly wanted and STILL would join because we had high hopes to start getting healthy and joining UFC. AND the fact that rates/​terms kept changing EVERYTIME we talked to KEVIN or now the ‘co owner’ didn’t help either. Anyways, another talk/​email, another ‘corporate’ price. AND STILL NO RETURN CALL FROM SEAN, WHOM I ORIGINALLY LEFT MESSAGE FOR. Sure its a new business, but NO excuse for being ‘trained with wrong information’ as Kevin put it. Shouldn’t terms/​pricing be the FIRST thing a business has down solid before operating?

Finally a UFC gym in the area. Excellent Manager and Staff that will help you in your fitness goals. They have an octagon ring for you MMA enthusiast, an area with heavy duty bags for the Boxing, Kickboxing and Muay Thai class, a weight lifting area fully equiped. I observed no mat area for BJJ… maybe it would be in the octagon. Wish this place was a little bigger that would be fully equipped with a locker/​shower room and a UFC store. I thought the prices for all class would be crazy expensive but it is affordable. Thinking of joining since alot of the martial arts academy in the area is crazy money hungry expensive. Took the Kickboxing class on opening day and it was a blast.