The UPS Store

Went to get something notarized few days. Time was 530. Store closes at 6pm. Waited for our turn in line, this Liz individual ask what we needed. Husband told her we needed to get something notarized. She SNAPPED and said that they do not notarize past 530. So he mentioned no sign stating that so can he still get it notarized?
This Liz individual SNAPPED back…“you think it’s funny?“
My husband wasn’t laughing but another customer stated that this store definitely was not Burger King…(Can’t have it your way).
Don’t know if it was because it was almost closing time and she just wanted to hurry, be out of there or we just caught her on a bad hair day.
UPS staff… you work in customer service so that means you better enjoy dealing with all sorts of folks. How this INDIVIDUAL behaved toward my husband was totally unprofessional. Regardless whether it’s beginning of the day or 5 min til end of shift, you have to be pleasant & approachable with customers. If not, maybe customer service is not for you.
We hope to come back in on a better day.

We need notary services frequently, and their employee, Liz, is the best we have found anywhere. We have many choices, but always come to her UPS Store for her fast, efficient help. She is always upbeat and pleasant and makes sure that everything keeps moving. Everyone here has always been knowledgeable and personable. Our time is valuable and they really get it. For us it is worth the drive to get in and out quickly.

so today I went into the ups store by the home I OWN to make 3 copies I proceeded to to check out and mind u I’m in my pjs because its early and I’m just again making copies. i get to the check out a lady ask me how many copys do I have I say 3 she says this” this is a honest neighbourhood” I’m like ok so I spead the 3 papers out and proceed to check out then I reply I’m sure its a honest area I OWN A HOUSE DOWN THE STREET so she snarols at me and I’m like woah is it that serious to be that mean for 45 cents worth of paper she should not work there her customer service is horrible the blond older lady who looks like she been smoking since she was born.

I have been using this store for all of my shipping needs for as long as I can remember. (I’ve lived here since 1987) the last two years each time I’ve tried to send packages to my two sons in the Army it’s been nothing but a hassle and no one seems to understand how to ship to a military address. This year has been no different except this time not only did they NOT have me fill out customs paperwork (which has always been standard) they tried to tell me my shipping fees were $ 375+. While they were trying to figure out how to put the address in I had to overhear the store manager and the employees discuss how to handle recent irate customers. After hearing these outlandish fees I can understand why customers were irate. When I explained that last year I sent boxes to them in Kuwait and they were cases of Monster drinks and the shipping was less than $ 100 I was fed the same lines I had just overheard the manager telling the workers to say to people-«they are fixed rates and there was nothing they could do about it.» When I asked how it could have changed so much from last year to this they tried to tell me they were holiday rates even though I told them I sent the ones to Kuwait at the same time they just gave me blank stares and more excuses. Needless to say I took my package and left. To add insult to injury when I took it to the post office by Taco Bell it was less than $ 45 and the worker there told me that they’ve heard of these people charging outrageous fees and taking the packages themselves to the post office and keeping the difference in cost as profit. So they would have made over $ 325 off of me trying to ship to my sons serving in the military. I will NEVER go into this location again after today. I just researched this information also: United Parcel Service delivers only when and where it can make a profit. Every year, it pays the USPS to deliver 100 million to 300 million parcels to less profitable locations. FedEx also delivers when and where it is profitable and uses the USPS for 30.4% of its ground mail delivery.
ALEC has been calling for the total privatization of the USPS. The end of the USPS would mean more business for its two main privately owned competitors — Federal Express (FedEx) and the United Parcel Service (UPS). Disgusting.

Friendly, helpful and knowledgeable staff! Really like that they offer Notary and Life Scan services too! Access to computer is available for a small fee and other internet related services offered too. Really a time saving place!

Everyone here is so pleasant and nice. They really help you out. I had to send over 12 packages the other day and had no idea what I was doing, when I came in the young man who worked there helped me sort everything and explained the cheapest vs most efficient ways to send things to the locations I needed. Very rad.

Went to ship a package, the woman behind the counter with blonde hair was RUDE acted like a know it all when she had no idea what she was talking about, horrible attitude kept going on about her personal life and even had the nerve to use her cellphone while working in front of customers!!! Ended up getting help from another employee believe her name started with an M, she was a sweetheart very nice very informative KNEW what she was talking about and so happy to help a customer, she showed she cared about the customer even greeted everyone who walked through the door most of them by first name, you want real customer service I suggest going an seeing this young girl, was never going to come back because of that blonde woman but I’m glad I stayed and got help from someone else because this girl changed my mind! Only gave five stars for her.

I’ve used this store a few times for scanning, notary, etc. each time the service was good, the staff efficient and the services rendered were correct.

Sometimes we all get so busy that we forget what true customer service is. Yet that is what you find at this UPS store. Every employee is friendly and eager to help. Special thank you to the manager Kim for helping me, even on her lunch hour.

Not very efficient service. I have been waiting for some business mail. Stop by the store at 12:30, I was told that the mail had been delivered but would be an hour to sort and place in the boxes, I came back about hour and fifteen minutes later and was told they had not started. I’ve got about 2 more months for my mail box rental, but i will be looking another site interested in customer service.

I don’t care for this store at all. It’s very expensive to ship from there and worse off the cashier named Nicole is always so rude.

I’m a ebay seller and I’ve honestly only had good experiences here. I have been there many times and the staff that works there have always been really good and professional. I hope it stays this way, because so far I have been nothing but satisfied with this store.

This store is always nice and clean. The girls who work here are always so helpful when I come in. I’ve been. coming here about a year so that says a lot. Would highly recommend over a few of the others in town!

I do ebay and usually experience good service here. I use the to package my shipments and purchase boxes, usually dropping 50 to 100 dollars there. Upon todays visit I arrived about ten to fifteen minutes before closing time. Right when I walked in I got the feeling the young lady wasn’t happy to see me bringing in items to package. After setting my items down she asked if I needed the items packaged which I said yes. I mean what else was I there for conversation? Mind you this girl had helped me in the past… she the told me it wad ten minutes to close and she couldnt help me because she didn’t get paid past six. The whole thing would’ve only taken that ten minutrs. Her boss will be hearing about how she turned away a paying customer and how I will not be a patron to his store any longer.

I’ve only experienced great service with each visit. I frequent this particular mail center because of its proximity to my office. I normally drop off used ink cartridges or toners that start piling up… it gives me a chance to get some air.
The PO boxes that are available for rent can be accessed 24-​hours, not just when the store is open.
Passport photos cost about $ 12 here and the quality has gotten better. I didn’t have to do any retakes like the previous reviewer (thankfully).
I’ve only had pleasant experiences here and can’t really find anything to criticize. It’s a shame that there aren’t more businesses in the area that could benefit from their services.
Who could ask for anything more…

A few weeks ago I stopped in The UPS Store to get my passport pictures taken because the line at the Post Office was ridiculously long. While I don’t expect a glamor shot, the pictures turned out pretty crappy, and even the passport lady at the Murrieta Library said I was too washed out and had me return for retakes. I realize it’s just a point and shoot process, print the picture then crop, but the young girl that took them barely took a second to do either step. She was definitely quick, I’ll give her that.
Recently I decided I was tired of losing my mail to nosy roommates and having my water cut off because they «lost» the bill. After calling around to various Postal Annexes and mail box rentals I decided on this UPS Store location because it was on the way home from my gym. Plus, their monthly price was only $ 12/​month whereas everyone else was $ 15 at least. A few bucks matters to me! When I renew in three months, I can get three months free if I pay for a year at once. This is something I plan on doing, but I noticed many other mailbox rentals offered this deal as well.
When I showed up there was one other person in front of me, waiting for some confirmation so I was helped right away. After the cashier made sure there was a box available, I filled out my form,. Once completed, I had to wait for a couple others to be helped. As I stood off to the side, the cashier assisted someone with their copying, and I watched in dismay as she walked around in her socks. Bright pink socks even! (what, no stripes? travesty)
I guess I was a bit surprised to see the casual office taken to a whole new level. Even in my office of three, with no public, we don’t walk around in our socks or without shoes. Sheesh, wear some slip-​ons already!
In spite of the wimpy service the first time and the odd sighting of socks the second time, I still retain a mail box there. Just shows how sometimes location is the important thing.
I also appreciated how open and clean this location was. Most mailing centers are crowded and crammed with tons of trinkets and and cards on display, one of my greater annoyances. Kudos to this one for the vast openness and clutter-​free.