Temecula Valley Imaging

I went in for a CT Scan and they couldn’t have been better. The tech who administered my dye was the best I ever had — didn’t hurt a bit and he nailed my funky veins on the first try. The staff was nice and I only waited a few minutes. The only bummer was that my appt was late at night which is weird, but no big deal. I highly recommend them!

I have had three MRIs over the past eight years at this facility. I’m reading the awful reviews and wondering what the people going to this medical facility are expecting? Champagne and caviar? At no point have I ever been unhappy with service here in comparison to other, standard medical offices. The wait is normal-​ISH, the service at the front counter I wouldn’t call fabulous or horrible, the MRI tech that helped me (Chad?) was AWESOME — he was funny, put me at ease and kept me posted throughout the process. I have nothing to complain about. I was out and on my way by 10:45 for my 10am appointment for a service that takes about 45 minutes.

This office is unprofessional, rude and VERY incompetent! LONG story short, they cancelled my appointment 3 times! The first time AS I WAS WALKING OUT OF THE DOOR, they called to tell me that the MRI machine had broken down. no worries. The second time they cancelled my appointment they said they needed a special MRI machine because I had metal in my body (total hip replacement) and I was upset as I had made this appointment 2 months ago and now had to reschedule all of my other doctors appointment as my doctor needed all prior test results. I got a confirmation call on Friday for my appointment today (Aug. 17, 2015) so when I called asking why I had 2 different addresses, she informed me that my appointment was at the Medical Center Dr. and not the Hancock office. I then get a call from Nellie at the Hancock office saying that they didn’t have the proper MRI machine to do my MRI today! Are you kidding me? I am missing my granddaughter’s 1^st day of kindergarten and my sister took time out to take me! The office manager, Angie called me back to say that they could take me today and she didn’t know WHO told her that they could take me! She apparently remembered Nellie’s name as the one who said my scheduling got mixed up somehow but «that NEVER happens! As one person said in their review, RUN FOR YOUR LIFE!

I wouldn’t send my dead pets to these clowns! Their front office ‘professionals’ and ‘schedulers’ are SO unprofessional, it’s like watching a very bad re-​run of The Three Stooges! There is ZERO inter office communication as they bumble appointments and addresses as to where the patients need to go for their ‘hopefully correct’ procedure. AND from all the appropriate HORRIFIC reviews, you’ll pray that your recently graduated technician isn’t pissed off at something, or you’ll have a painful and perhaps INCORRECT procedure that they’ll somehow blame you for! But don’t worry, Angie the office manager will make you feel… uh, WORSE! She lied to my sister about her THIRD botched appointment due to a front desk employee ‘Nellie’ as she stated she didn’t know who told my sister that her appointment needed to be rescheduled for the third time! Well, who told you (Angie) to call me back? She knew full well it was Nellie who told my sister her appointment needed to be rescheduled, but Angie wanted to cover her unprofessional co-​workers rear end versus apologizing ONCE to my sister. This entire staff, including technicians (from previous reviews) need to be let go. Hire a staff that is compassionate, KNOWLEDGABLE and PROFESSIONAL! How can you entrust your health care to a bunch of bumbling clowns? My next step, as I have been to this facility as well and had the same experience, is contact their corporate headquarters, lodge a complaint, then take it to their reporting agency and a BBB complaint as well. Shame on them and you all need to be CORRECTLY trained, or better yet, FIRED!

The ladies in the front were very sweet, helpful, and respectful. I had my ultrasound done with Jennifer. She was upset because I was 15 min late (although I called twice to let them know that I was given the wrong address) she was very direct, fake, and dry. Jennifer was not carful when doing my transvaginal ultrasound. The pain was so bad during the process that my tears were coming out and she was not empathetic what so ever to my pain or physical signs that so clearly showed I was in so much pain. Next time I will go through my own Dr.

Boy… I agree with Tori W. My situation EXACTLY! I called on Thursday morning to make an appointment. They took my info and said they would call back in 24 – 48 hours. I called back the next day, Friday, to check if they were able to schedule me yet. She said I would be hearing back from someone by the end of the day. Well. today is TUESDAY of the following week and still NO ONE has called me back. I GIVE UP! I refuse to call them back. ABSOLUTELY ridiculous to have to wait for someone to call back to make an appointment. REALLY? So unprofessional. I do NOT recommend this place at all.

If I could give 0 stars, I absolutely would! Next to impossible to schedule an appointment. I have been calling for 10 days, left 2 messages for the scheduling department to call back. They say that a scheduler will return your call within 24 hours, yet I left a message 7 days ago, and again 4 days ago and still cant get a scheduler on the phone. Makes me nervous to actually make an appointment, who know how far out that appointment will be and if they will actually see me when I get there. Maybe they should consider hiring someone else to schedule since obviously they aren’t able to keep up with the phone calls. Absolutely ridiculous!!!

The parking lot was a bit crowded but the waiting room wasn’t so bad. I didn’t have to wait too long. Overall, I give them a 5 star. They were quick & courteous.

I have been there several times, and each time the waiting time was unreasonably long. One time they skipped over me even though I had an appointment! This is incompetence, unprofessional, and inexcusable. Bring a book to read while you are waiting, a big book.

The scheduler was great. She got me in for my 2^nd trimester ultrasound ASAP and gave me clear instructions on check in time and the procedure. Check in was quick and easy. 20min wait TOPS. My tech was nice. They are not allowed to diagnose, I knew this going in, but it seems not everyone does. My husband got to come in after the diagnostic part and she was great at trying to get a good picture. She showed us body parts and was so patient. We got 3 great pictures to take home as well. Overall a good experience.

I work at a dental office so I know its very crucial who works in the front office because that person represnts the whole office. Just let me say this receptionist here is making the whole office look bad.

After sitting for an hour I was going in with my wife when I was told that they were doing the manogram first. Then I said but I can be there for the ultra sound and this blonde nobody nurse asdived that would not be possible. Apparently they forgot who pays there low wage. My wife will not be returning to this place. Very unprofessional and would not recommend this place to anyone because they don’t know what there doing. Needless to. say I will have her go to another imaging center prior to seeing her doctor because I know this place is going to screw this shit up. Advoid this place at all cost. There r other imaging place here in Temecula and Murrieta. Very unsatisfied! !!! 0 star rating

Fear for your life! I called to schedule an appointment. I was on hold for over an hour. Finally Crystal is the girl who made my appointment. She made my appointment for the WRONG body part. So I had to miss an appointment they rescheduled me for today, Sunday. But that’s not the end of it. I spent another two hours on the phone with Elena trying to untangle the mess Crystal made of my first appointment.
My appointment required nothing by mouth 4 hours prior. I’ve been fasting today and then I get a call from Polly informing me that after 3 hours on the phone and two different schedulers, Elena scheduled me for the WRONG room today?! I can’t go again?! Really? This imaging is important to my life! But these incompetent people couldn’t schedule a dog grooming appointment much less important medical appointments. I’m going to complain to my insurance company and supervisor. This is AWFUL service. Shame on this company.

This place sucked. I went for my fiancés ultrasound and they would not let me in the back. They said it is for diagnostics not entertainment. I have talked to everyone I know with kids and the father has gone back with every one of the ultrasounds. Why is this place different? I would of liked to be a part of that but they robbed me of it. We will never be going back there again and I hope nobody does.

$ 1,000+ for a CT scan!!!
Ridiculous!!! That’s more than double what most charge. And I waited like 10 minutes to even speak to anyone. :(

They need to not hold on and walk around the office with your credit card. It is very unprofessional, process my copay as soon as you receive the card.

Second trip to get a chest xray. Pressed for time. Would not give me an estimated wait time.

Temecula Valley Imaging only is receiving one star for the respectable manner that the MRI technicians. The office staff is disrespectful, incompetent, unorganized, rude and unresponsive to my requests. They caused undue stress to an already stressful situation. I would never recommend Temecula Valley Imaging for anything that competent help is necessary.
I have received MRI services at other facilities and have always come away from it completely satisfied with the service I received which caused the stress to be even greater.

My doctor referred me to this place because my stomach was measuring small, so she wanted me to get an ultrasound to see how big baby was. I got the address from my doctor but never got the suite number, so she told me that it was this place and to call them to make sure and ask for their suite number. The woman on the phone was a little rude, interrupted me to put me on hold and hung up on me before I knew our conversation was done.
I got there and the place was very clean and open, I sat there in the waiting room and they had some weird talk show on, rather inappropriate stuff, especially when there are kids in the room. The front desk lady that checked me in was very nice so I was shocked, but maybe it was because it’s a different lady.
I got called in and the ultrasound tech was very nice, but she was moving the wand around for 45 minutes on my belly and didn’t say a word to me. I was feeling lightheaded for lying on my back too long and I’m sure the circulation to my baby was decreasing so I moved a few times. Still no word from her, I was so nervous that my baby was small and/​or had issues, nothing! I know she can’t tell me stuff but update me on what she’s looking at and I’ve never had an ultrasound last that long in my life!
Finally, after 45 minutes of her taking photos and clicking around on the computer, she turned the screen to show me baby’s profile and image. Gave me two photos and told me to wait in the waiting room to make sure they didn’t need me for anything else. I waited another 10 minutes and she told me I was free to go.
It was a weird experience, and later that day, I got a call from my doctor saying she got the test results back, and baby is fine.

Long wait times for an x ray was there a few days ago and they have an older lady as a receptionist that has a very bad attitude. She has awful customer service skills and every time you ask how much longer she tells you I can’t tell you and ignores you. I plan to never go to this facility again…