Payless Shoes

I am writing regarding an employee at your Murrieta, Ca location. I bought my daughter a pair of sandles last summer. They were too big, but she loved them, so I bought them. They finally fit her over the summer and the first time she wore them, the strap broke. I still had my receipt so I took them to the Murrieta store, where I purchased them, to exchange for another pair. When I went into the store I had a smileless, annoyed greeting from a Jessica (dark hair, heavy eye brow make up). I explained what happened and she immediately got defensive telling me they were worth less than a penny. I explained that they were defective and I had a receipt. She said that there is a 90 day return policy. I explained that the receipt did not say that, nor did the girl who sold them to me knowing they were too big at the time and I would keep them for a while. She than rudely told me shed give me $ 4.99 for them! I told her that I want my full exchange because I had my receipt. She than yelled at me «THEY ARE WORN», so I said yes, once, and they broke! So she told me «FINE». She asked for my ID and I gave it to her as I filled out the return slip. Before I could even finish she started questioning my last name, I said I’m married and its hyphenated. She made me feel like I was robbing her personal bank account, when all I wanted to do was exchange a broken pair of $ 20 shoes! I was horrified by the costumer service and will not shop there again!