Jefferson Self Storage

OMG. The people here are so friendly and helpful I thought I was with family. They show you around the facility with a warm smile and great conversation. I’m so glad I picked them. They help with just about everything and make suggestions, not make you purchase or rush you like their next door neighbors. I would happily recommend them to friends and family!!! Great Job!!!

I would not patronize this self-​storage facility if it was the only company in southern California. Last week, in harried desperation, I stopped in here to see if they knew what street the DMV was located on since it’s in the same general vicinity. I’d lost my notes, don’t have internet at home & my cell plan doesn’t allow for calls to 411.
The woman at the desk (Linda, I assume) was on the phone so I waited politely until she was through, and explained my predicament. I couldn’t have been more shocked when her frosty, snippy response was, «They’re not on Diaz any more, you have to go to Hemet.» Since I had an appointment scheduled in the Temecula office, I was pretty sure this was misinformation so I asked if she would be kind enough to look it up on the internet. She flatly refused and I left in a huff after «thanking» her for her generous assistance.
After following my hunch and going down Diaz I of course found the DMV so on my way home I stopped back at JSS to give Ms. Hostilepants a piece of my mind, first for perpetuating misinformation she hadn’t even bothered to verify (as anyone would reasonably have done), and second for being unwilling to do a simple favor for a beleaguered senior citizen. This time there was a man with her (Ray?) and he immediately started verbally attacking me after I commented to the waiting customer that I would go elsewhere for my storage needs if the manner in which I was treated was any example of their customer service.
Practically leaping over the counter to throw me out bodily, he said, «What kind of a childhood did you have…» «You don’t know what kind of a day she’s had…», etc., as if either issue was germaine to perpetuating good-​will and customer service, particularly in front of a customer or potential one.
If the degree of these individuals’ customer service and interaction with the public is dependent upon their activity or general stress levels, I’d recommend dealing with a company that ranks professionalism above all else. That certainly would not be this pair.

Jefferson self storage is a great storage very well-​maintained it and I would use this storage any day everyone is extremely friendly and easy to get along with

I definitely recommend this facility for storage and truck rentals. It is new looking, clean and Ray and Linda S. (and the entire staff) are extra friendly and helpful.
Ray takes pride in his work and checks the trucks personally before signing them out to the customers. He is concerned that they don’t break down and his care and extra effort is very much appreciated.
Linda (and the entire staff) are extra friendly and helpful.
You will be so glad to meet them and do all your business there.
I recommend them very very highly.
Fast, friendly, helpful and caring.

Price is reasonable for the space. They are very nice and offered us a moving truck to borrow to get our initial stuff in. I visit a couple times a month and it’s always no hassle. Units are clean and easy to get to. My biggest fear about storing my stuff somewhere was accumulating critters and spiders. Not an issue here! They must spray regularly to keep them out. Units are configured as two-​layer and helps keep the temperature down during the summer. I went in the middle of summer and it wasn’t bad at all inside the unit.
Only issue is closing time: I work late so I can almost never get into the storage unit unless it’s my day off since they close at 7pm.

I had a bad experience at my PREVIOUS storage facility so when I came here and met Linda and Ray all my storage nightmares were over!
I have had my storage unit at JSS for about 9 years. I have a temp controlled unit which is great during the hot summer months. Ray and Linda have always been so helpful and kind.
If your looking for storage this is the place to go!

Good location for me and very clean. The manager/​owner was very friendly and helpful.

This storage facility is mediocre. The units themselves are fine, access is fine. But there seems to be a real disconnect between management and the lower employees. And heaven forbid you try to move your stuff out.
I got a unit from JSS in July 2011, intending to store our furniture until our house was ready (approximately 3 months). The manager, Linda, lives on site and was plenty nice to me up front. She even told me that they had a truck we could use to move in and out for free up to 60 miles. I went in the next day and did all the paperwork for the truck and was told by the assistant that we could come by and pick it up at 7 AM the next morning.
7 AM the next morning we came to pick up the truck. The office was closed. We ended up having to wait until 11 AM (Sunday hours) before we could even get the truck. The assistant seemed confused that we didn’t already pick it up. Apparently all we had to do was «knock on Linda’s door and ask for the truck»…a set of instructions that was conveniently left out the day before. I don’t know about Linda though, but if it was my day off and I had an assistant telling people to come pester me at 7 AM, I’d be peeved.
Moving went fine and by 4 PM we were getting ready to make a second trip for the straggling items. The assistant walked over to us while we were loading the unit and told us that she was closing up for the day, but that we had the truck until 7 PM and we just needed to take the gas receipt and «knock on Linda’s door and give it to her».
At 6:30 I went and «knocked on Linda’s door» to give her the gas receipt. Instead of answering the door, she appeared on the balcony and shouted down at me that we were supposed to have the truck back by 4. Hmm that’s odd. Her assistant specifically said 7. I’m starting to feel like maybe this assistant doesn’t realize what the rules are and is just pulling stuff out of her ass. I ended up giving the gas receipt to the owner’s son with the promise that the assistant would be talked to.
When it came time for us to finally move into our new house, I called the number on the internet for their parent storage facility, only to be routed to a call center. I explained to the lady at the call center that I was just giving an intent to vacate our unit. She took my name, unit number, and phone number and promised to forward the message to the JSS office.
No less than 10 minutes later I got a call from «Desiree» at the office. She seemed confused and said «I received a message from the call center that you were stranded outside trying to get into the office?» Hmm what? I explained to her that I had no idea where that message came from, but in reality I was just giving an intent to vacate notice. She said great and asked for my unit number. When I told her, she said «we don’t even have units of that number here».
The genius at the call center not only was completely bat shit and didn’t even know what I was trying to do, but she forwarded the message to the complete wrong storage center.
I finally got in touch with Linda at JSS again and told her we were moving. I asked if we could move out on Saturday, October 1 (the only day where my husband would even be around and we would even have a car). She said no unless we wanted to pay another $ 170 for the whole month. Eeeerg. Fine, I guess I’ll move Friday but I don’t know how that’s going to work, considering I have no car and am too pregnant to carry boxes. But I vowed to make it work.
Then I remembered that JSS had that whole free truck thing going on. I figured a free truck and a few day laborers and we could have that done in a few hours. I called Linda and asked her if the truck was available. IT WAS! Oh, but only for the cost of $ 29.95 and $ 1.25 per mile. Damn, that is more expensive than Uhaul!
So summary: Units are fine. Just standard units, slightly more expensive than market rate unless you get a special. Management doesn’t communicate well with lower employees, lower employees appear to be rougish and not care about business practices. Free truck is only free until you decide to move out.