U-Haul Moving & Storage of Murrieta

Nightmare experience with U-​Haul Murrieta!!! I had to give at least one star. They don’t even deserve that!
First, we had an appt to have a hitch installed on our 2016 BMW X3. Our appt was scheduled for 6÷11÷16 at 8:00am. We were given a 2 – 3 hour window for completion of installation. We dropped off our car as per our appt time of 8am and expected to pick it up by 11:00am.
We received a call later that afternoon, around 1 or 2 from Eric the manager, stating they were still working on the car and it would be another couple of hours. By 5:30pm, we received no calls or update from U-​Haul, so we decided to go to the facility to pick it up, thinking 9−½ hrs was plenty of time for installation. When we arrived, our car was up on the racks, still being worked on. After sitting in the lobby for 30 minutes before we were even helped or asked if we needed assistance, we asked for status on the car. They told us they were finishing up hooking up the electrical and it would be another 30 minutes or so. The technician stated he was «rushing to get it done»! Not something you want to hear!!! After all, we wanted the installation done correctly… not rushed with room for error. Which now leads to the next nightmare!
Keep in mind, the place closes at 7pm. As we continue to sit and wait, the cashier asks us to close our bill out as its now 8:00pm, the place has been closed for an hour, and I’m sure she’s wanting to go home. After we close out our bill, now it’s about 8:30pm, the tech comes in and says he’s just gonna test out the lights and everything. So my husband decided to follow him to the area where the cars at. The car is down off the ramp, but we notice the tech and cashier trying to pull something out from under our car. Apparently the technician did not check the area to make sure it was safe to release the car from the rack. He left his work stool under our car, and when they drove the car off the ramp the stool got caught under the under carriage of our car. The weight of the car is literally sitting on the stool. The tech and cashier were trying to shake the stool free from the car, tugging and pulling without considering the integrity of our car and the possible damage they are further causing. Outraged, my husband tells them to stop before any further damage is done. The Tech and cashier try to find a way to jack the car up but have no luck. At this point I ask them, «at what point do you decide a manager needs to be involved», and there response was «when we can’t fix this»! Really??? Wow!!! My husband remembered at this point that the manager eric gave him his cell number when we dropped the car off, so my husband called Eric and told him there was a situation that he needed to get involved.
After about 20 minutes, Eric showed up. John the tech in the meantime, ran to Lowes to purchase a hand saw so the could cut the legs off the stool. It was like a 3-​ring circus!!! By 9:30pm, they finally removed the stool from under our car.
We advised Eric that we will be taking our car the BMW to have the damage assessed. Eric told us to go ahead, as that’s why the company carries insurance. My husband began to tell Eric how upset we were over this whole nightmare, and Eric seemed to be annoyed more that he was bothered and had to make a special trip in. Not much in him giving sympathy or being apologetic; basically blew us off by saying he’ll contact on Monday to go over the details.
Again, this was a nightmare that is not over yet. We now have to take the car in to the dealership and have repairs done (on our new car)! On Our Time! Unreal!!! Horrible horrible customer service from this manager and employees who definitely do not know how handle a crisis the right way. Total negligence on U-​Hauls part!
It’s Monday afternoon and still no call from Eric the manager. What does that say about customer service???

Frustrating. I reserved a truck and a unit on the same day to pick up and occupy for the same day. The day of the reservation and the morning I went to pick up the truck, I kept asking if the size unit I requested (5×10) is large enough to accommodate a 3 bdrm. By both associates, I was told yes. The lady even showed me a diagram (several different sized squares/​rectangles) and was told I’d be fine. I loaded up a 17 foot truck with everything except the large furniture and the master bdrm. It was full. I get to the storage unit and was instantly furious. First, none of the paperwork was prepared and the unit was way TOO SMALL. Having absolutely no choice or really, time to change to a larger unit I offloaded the truck. It was unit was packed after off loading and I’ve yet to bring over items from the living room, dining room and three bdrm sets. To top it off, I go back and talk to the lady who told me it was the correct size I would need; ZERO care or consideration from the associate. All she would offer was a 10×10 for over $ 100…I’m already paying $ 74 for half that size, so now I’m spending money on two storage units instead of just giving me the one I needed in the first place? This place is new and looks nice, but don’t waste you time. Look elsewhere.

Tashika was no help at all. Pretty rude actually. I called to see what was available after my dad made a reservation and when he arrived they didn’t have it, or anything comparable. Didn’t offer any solutions just coldly said «we don’t have the truck» even though he had a reservation. Over the phone, she told me «we have a 10ft and 15ft truck» so I said I would take the 15ft and be there in 10 minutes. She said «it won’t be ready til 12». Wondering why she said she had it and then it won’t be ready until 12. So frustrating. I wouldn’t recommend using this location, ever. The employees are not good at their jobs and very, very rude.

I went to this location about 8 months ago to rent a truck for moving. I check online and they said they had the truck available but when I was at the location they said it was not ?!?
I talked to a manager and he said I can give you one we have reserved but it has to be back in a couple of hours. I told him that would be impossible due to the things I had to load and move and the traffic at that time of day. They referred me to another location further down Jefferson in Temecula inside upstairs at a car repair shop.
I went to the this second location and there was another customer waiting in the sitting area, the employee was out riding around with his buddy. The guys from the auto shop below had to call him and he told them he would be back in 15min which turned in to 35!
He return I rented the vehicle and returned it later that afternoon after hours, I left the keys in the outside drop box.
Updated…
Recently I went back to the location on Jefferson in Murrieta to get my propane tank filled. A slim strawberry blonde girl was at the counter I believe her name is Christina, she told me to pull around back and someone would meet me to fill my tank.
To my surprise it was her and she was super cool, the price of the propane was high $ 3.89 gl. I have a 5 gallon tank, she filled it to about 4.40gl so I paid a total of $ 18.49.
As I was leaving Christina said goodbye and walked away and grabbed a trailer and started moving it around by hand. Which was really impressive for such a small girl to do, she was super strong (girl power ;)!
I probably won’t return to this location for the propane, I am now looking for a cheaper place. I might return (as a last resort) to rent a truck but I will make sure I go in store to reserve ahead of time and make sure I get a managers confirmation.

I read great reviews about this place and then experienced it myself. Easy to make reservations, you get to talk to a live person (and they’re nice on the phone) and when I had to cancel, no worries there either. I will definitely use them again!

My husband called the U-​Haul main number and they’re just giving him the run around until he talked to Katie very nice and professional and able to help him out price quote and schedule his appointment. We had the hitch installed and was done way before we told them that we will be back to pick up the SUV. Manager Eric is very nice, friendly and professional as well. Overall experience it was great! Thank you guys!

I ordered a hitch online, paid in full and selected installation date. The GM called me later that day telling me the date I selected won’t work because hitch needs to be ordered. My response to him was that his website stock status needs updating then because it shows the hitch in stock. GM responds «I do have it in stock but it’s for another customer» — At this point I should’ve gone somewhere else, but I didn’t. A few days later I get a text and Email confirmation from GM for a Monday 7am installation. I show up and told that Im scheduled for a different day. I argued and managed to get my hitch installed. Good people I’m sure, but poor management skills.

I waited forever at your advertised quick propane fill pay at the pump in my RV. I also was going to check into renting (2) 24′ trucks. I have been here three times before and didn’t have a problem. One of your workers even waived and said just a minute. Well after about 20 minutes and having to back up all the way out of your lot to let the demanding Fed Ex truck driver through, (which I didn’t understand, he is the professional driver so he should have backed up not made me back up by furiously waiving at me. So needless to say if it wasn’t for Fed Ex I probably would have stayed, but I went elsewhere, and most likely won’t be back, at least until you get some organization there and finish your construction.

I have visited this particular U-​haul center 3 times recently as we prepare for a move to Oregon. The first time I visited I bought a few boxes. I didn’t get the person’s name who helped me, but they were great and even carried my boxes out to the car. I found out I needed some wardrobe boxes so I stopped in and this time Erik helped me. Such a pleasant experience and this location has EVERYTHING! SO– my husband and I went back yesterday. We’re thinking this is the third time– will we still get great service? We walk in the door, friendly (not phony) greeting – we were immediately helped by Gretta. We knew what we wanted and I could explain it, but she helped find just the right moving box! Then Angel and Christina jumped in and started helping us also. We had all our questions answered and found everything we needed. On top of that they also put everything in our car for us! I’ve never experienced that level of customer service at a U-​haul center in my life! I felt like I had our own personal shoppers– just like Nordstroms! I live in Menifee and I’m certain there are at least 4 locations closer to me than Murrieta, but I received such great service that I will continue to visit this location! Great Job U-​Haul Center of Murrieta!

So disappointing! I reserved a truck over a week ago for 4 days and called in this morning to go over how we can pay online since that’s what was told to me when I made the reservation. That its «so easy» and cuts down the wait time. Danny did not even know what I was talking about and then about an hour later I get a call that they are not going to have the truck. Which I can understand, but the worst part is the answer was «you can change your pick up date.» As someone who works in customer service industry this type of answer is pretty mind blowing. Since you don’t have the truck I am supposed to change all of our dates of everything planned? There was no consideration, honestly what is the point of making a reservation? Neither myself or my company will ever use U-​Haul again, thankfully Penske had a truck available and was able to help use since U-​Haul didn’t.
Things happen that are out of your control but it is all about how you handle your customer.

Angel did an amazing wonderful job with me! I’ve had good and great customer services before at different businesses but nothing compares to the service that angel provided me with. I honestly feel that U-​haul are lucky to have an employee like him and I wish if I could receive this kind of service anywhere that I go but I know I can’t because his service was one of a kind for me!!! THANK YOU Angel! I will always come to this location just because of YOU!!!
Highly recommended store! Go ask for Angel because this person cares about people!!!

Had a great experience with their truck rental. Surprisingly, their boxes are the cheapest ones around.

I just had a poor, bland experience with this place. Younger chick up front was very mellow and didn’t talk at all, expected us to know anything, any questions we had were just ignored.
Like the review implies, A-​OK. The actual store itself though was nice.

When a friend I was relying on to provide a truck for my move recently fell through, I had to come up with an option to get a truck an hour or so before U-​Haul closed. Called them up and spoke with Micah who was very helpful and told us to come on down. Got to the store minutes later and Micah was there to help us out and got us in a truck within minutes. This isn’t my first time at this location but I have always had a good experience every time. This time they bent over backwards to help us out and I had to let others know what great customer service they have.

Worst Customer service ever.
I took my wifes jeep to get a trailer hitch — Eric the manager told me it would take 30 minutes. After and hour he called to tell me they couldnt install the hitch due to corrosion in the factory pre drilled holes. He instructed me to go home and use a wire brush to clean them out. I did exactly that. As im cleaning the bolt holes i notice that they are all stripped out due to him trying to force them.
When I returned to have the hitch put on later that day he told me that they were too busy to do it that day and that he would call me when they had time. Never heard anything.
I returned the next day to have the work done. They refused to help me.
I took the car to 2 other places to have them install a hitch and hey refused to work on the car due to the stripped bolt holes.
Finally I took the car back up to Eric (the manager) and demanded that he fix the situation. He agreed. He called me an hour later to tell me it was done.
When I arrived I climbed under the jeep to inspect the work — only to find that they had only installed 4 out of the 6 bolts required for the hitch and instead of properly rehanging the exhaust after instailation — they had used zip ties to rehang it.
I demanded that it be corrected.
He agreed it was shoddy work.
I came back an hour later to find the hitch installed… with one of the bolt holes having multiple washers on it because they had ran the threads completely out.
I would never recommend this place to anyone.
Worst customer service I have ever seen.

Was told the wiring job I needed would be done in an hour … 9 hours later they were done. Person at the country tried to blame me for giving them the wrong vehicle info stating, «this isn’t a Chevy, it’s a GMC.» Wow, get a clue.

At the end of a one way rental, I found this U-​Haul to be the most professional unit. There was a confusion on my charges, Rick cleared it up and credited account on the spot.
So happy with them I’m renting a trailer tomorrow to move other stuff.

Extremely efficient at checking out and checking it back in. The truck I was given was nearly brand new and ran flawlessly. Prices were below average and they had plenty of people working there to make everything run smooth.

Yesterday I needed to rent a truck to move some furniture. I have never rented a truck before so I was very green in this area. The guy on the phone who made my reservation was very nice. Troy who assisted me at the desk yesterday was extremely nice and attentive. Up to this point, of I had to rent a truck again, I would give this location my business or refer them.
This morning (a few minutes ago) I called to advise the email address listed on my contract was incorrect and wanted to make sure they got the correct email and mileage. I also wanted to make sure I got my receipt. The lady who assisted me was RUDE!!! I will not go to this business again because of her. She was short and up attentive to my needs/​concerns. Maybe the store was busy and did not have time for me on the phone but her attitude did not need to reflect as such. She needs to work on her customer service skills or change employers.

I arrived for my appointment to install a hitch only to learn the hitch hadn’t arrived. The manager immediately owned up to not calling me before hand and was already working to resolve the problem when I arrived. They took less than twenty minutes to install the wiring and asked me to come back later that afternoon to install the hitch. (Meanwhile the manager personally had someone bring a hitch from San Diego). The manager adjusted my bill to pay for my gas and time due to the error.
That afternoon they installed the hitch as promised. It also took about 20 minutes. As I was in line to pay after the work was performed, I mentioned that my low tire pressure light came on. I asked the manager if they had a pressure gauge and air so I could check my tires. The guy behind me in line said «Where do you think you are, America’s Tire?» but the U-​Haul manager didn’t skip a beat. He had someone take my car around back and checked all the tire pressures and then reviewed the owner’s manual on how to reset the low pressure light.
It is that kind of service that deserves recognition. I’ll certainly give them my business again.

Over the years renting U-​Haul truck has been mostly a negative experience. Most of the U-​Haul franchises are sleazy places with sleazy people with lots of hidden charges. I always leave feeling like I had been ripped off.
Finally a well-​run U-​Haul facility! This operation is a real gem. I was able to reserve the truck on line & enter all of the information. Upon arriving, the facility was clean & well organized. The employee was professional. (No missing teeth & cigarettes hanging out of their mouths! What a refreshing change from other U-​Haul facilities!) I presented my credit card & drivers license. I was given an estimate of all of the charges. (No hidden fees.) We inspected the truck and I was on my way in a few minutes. Great experience! Just like renting a car from Hertz or Avis. I highly recommend this facility. Be sure to reserve on line ahead of time.