Harbor Freight Tools

As an update to my situation a regional manager contacted me the very next day. He then facilitated the return of my items for store credit with the store manager,
Nick. Nick was very helpful in the return and apologized for the situation. It was a shame it had come to that but i want to thank them for caring and for their follow-​up to this situation. It’s nice to know they read comments and really do follow up. Thank you both.

Great place for lower end tools. They have a strict return policy so save your reciept or your screwed.

Very upset with the fact that I bought a generator that says it can handle 4000 watts but when I put 1700 Watts it flips the amp breaker. When I when I try to return it they wanted to charge me $ 58 for restocking fee on an item that doesn’t do what it says it can do

Ok service but make sure you watch for another register opening cause they will not call you over. They will just help the random person that walks over.

Reasonable selection of affordable tools and equipment. They don’t carry name brand anything, as far as I can tell, even if you are willing to pay for quality. So use your discretion and maybe avoid purchasing mission critical items here.
Great for basic supplies and items where all brands are very similar in build quality, such as basic wrenches and screwdrivers, tape, tie downs, bolts, etc.
Also good if you need something and are on a strict budget that does not allow for a name brand item to be purchased at all. In that case you can find something that’ll do the job for less in a pinch.

Waited for someone to help me but no one was on the floor. A long line at both cashiers. Found two men in an office at the front of the store drinking coffee. I asked them if anyone was working the floor and neither answered the question. The guy at the desk stared at me and asked «what do you want?» I asked if I could buy the garage stool display. He said we don’t sell our displays. That’s it. No further assistance… he never moved. The other man got up and followed me over to the display. I told him there were no boxes stocked on the floor with that particular stool. I told him I wanted the $ 24.99 price. He said he would get the form for the AIC club price of $ 24.99. After several minutes he brought me the form and while I filled it out he went to go find a boxed stool. Twenty minutes later he brought the stool and I waited in line to be rung up. The cashier stated the stool was 24.99 and the 1 yr membership was $ 29.99. Really??? I said I don’t come in here often so just charge me the $ 32.99 price.
POOR CUSTOMER SERVICE AND LACK OF COMMUNICATION with this store. I will never return

Make sure you save your receipt, they will not honor any other type of return policies or store credit. Some of the worst customer service I’ve ever encountered in my life, the store manager was completely useless.

Store is very clean, organized, and stocked! I was glad when they opened so close to home, very cheap in prize for most tools even tho some don’t last as long it’s still a good value. The only reason not 5 stars is the service, most of my visits you deal with employees that look pissed off and are short and snippy with customers

Been shopping at Harbor freight for years. Was excited to finally get a store in Murrieta. I received excellent service at the register from Angela. She took the extra step to make sure I had all my paperwork correctly understood and let me know details about my CLUB membership. She even helped load the generators onto my truck! Good day

Man this place is a joke came back today and the cashier walked away from her line no one knew why someone from my line asked if she was coming back and why she just tje and was told by our cashier she just went to the restroom. I have seen this twice in two days management really needs to deal with this the only interaction with employees and 9 times out of 10 its horabul

This place has everything you need and more. The prices are incredibly reasonable, so I’d recommend going here first before any other places that sell similar products.

We went in to buy a cherry picker, and some general tools. When we got to the register, they informed us that they were not accepting cash. And that they no longer had any of the cherry pickers that we wanted in stock, and are not allowed to sell the floor model, even at full price. The cashier was rude and the reason they couldn’t accept cash? The back safe was locked. Now, I’m not sure how that works, but I’m pretty sure the registers still work. Irritating and they were rude.

People like to refer to Harbor Freight Tools as «temporary tools,» but I’ve had a pretty good experience with them.
I’ve had multiple jack stands, jacks, etc and have never had anything fail.
This place also has free coupons in the mail ALL THE TIME. I’ve probably accumulated 15 free flashlights, several magnetic trays, and more measuring tapes than I could use.
Tools that you should get here instead of Home Depot or Lowes:
–Hammers/​Sledge hammers
–Shovels/​Gardening tools
–Dollies (Standing and rolling)
–Moving blankets
–Automotive jacks/​Jack stands
–Bolt/​nut organizers (Only several bucks for decent ones)
–Zip ties
–Why am I making a list? Most of the stuff here is better priced and quality is pretty similar anyway (except impact drivers, drills, etc).
Tools I would be hesitant to try, but haven’t:
–Air compressors
–Paint tools

Harbor Freight is one my favorite places to go for great deals on tools along coupon freebies. The store is always well stocked and the cashiers are friendly. Usually when the there are long lines they go by real slowly is the only problem. Today they took care of us quicker than usual for long lines which was a definite improvement. They are also advertising there tent sale which is later this month which I like to attend for even greater deals. I make sure to drop in weekly to see the great deals. Along with the freebie coupons they always have 20% off coupons that come in the mail. Well worth checking it out!

They’re great and prices are good as well. 4 stars because there’s always a long line, and not only is it long it’s very slow because everyone is using their coupons.
Other than that it’s ok.

Harbor Freight Tools is awesome. Especially the manager Brandon who helped us solve a really big problem. Besides, they have great prices on their items.
Thanks again

Gotta love all the good stuff here and the prices, always go in planning to purchase something small and end up with a few items. Employees need to learn what’s in stock.

Great prices on some great items. Good stock on variety to choose from, great place to shop if you just need basic hardware.
The major complaint is the customer service, or lack their of, at the checkout. Some people are nice, some are okay and others need to find a new job. Honestly if you don’t like where you work, go somewhere else. The checkout lines are usually never fast, and the coupons don’t help. It’s frustrating when you have checkers that don’t care, and loads of people digging around for coupons to save a buck that make a 2 minute transaction take 5 or more minutes to complete. I’ll still continue to shop there, but it would be nice to see management caring a little more about their customer satisfaction.