The Home Depot

Last time I ever step foot in this Home Depot. My mom gets called a bi*** for asking a question by an employee named Steve. We tell management and they say that there’s nothing we can do. Oh and if you’re wondering Steve still has a job there.

Murrieta Home Depot staff are great, however, if you spend big bucks on an appliance or measurement, the contractors they use are awful! Using foul language because they think we don’t understand Spanish. Not worth it at all. Lowe’s staff has always been polite and helpful when installing appliances.

Ordered a dishwasher, but they were unable to install it, and unable to schedule another delivery date. Did an online chat 2 times — during which they did not give me the correct number to call to get the delivery scheduled. Waited on hold a long time, making it take forever to get the delivery date

Ever since they let that employee wear the «America Was Never Great» hat, I will never shop there again. They bowed down to political correctness and they can kiss my butt. Off to Lowe’s or Stan’s in Temecula.

Amazing customer service at this location. A gentleman named Stevie helped my husband and I figure out how to fix our broken gate. He walked with us to every isle to get all the supplies. We never felt rushed. (And this was a weekend in the spring). Our favorite location in town.

Wow! I don’t know how this place is in even business. I was looking to get floors done in my house, so we went to get prices for floors at our local Home Depot. While I was there, I had to walk the whole store to see if I could get some help. I finally found a gentleman who was in special orders and he was on the computer. I asked if he could help me, he never acknowledged that I was even there. He continued to stare at his computer while I was calling him to get his attention. He flat out ignored me! After that, I gave up. I saw a lady who was in the lighting dept, and see if she could find someone to help me. She did, after 15 minutes of waiting. I see the guy who is supposed to help us. He was playing with his man bun hair and looking in the mirror and it was the original guy who ignored me. (I swear I wish I could make this up)! He even saw me looking at himself while he was making himself up in the mirror! At this point, I was done! I started to leave. Then he comes up to me while I was leaving and asked if I needed any help. I told him if these where the only two laminate floor plans. And he said I’m not sure and that you can get more information online. I asked how much is it for someone to come to my house to do an estimate he said he would have to ask the special order department because he didn’t know. I asked if he had been working here long, and he said yes. It was fustrating I couldn’t take it anymore, I walked out the door and left the guy with a lost faced. Wonder why Lowe’s is better. I guess I will be going through Lowe’s to get my floors!

This review is for the carpeting department. I went here to get carpet for 5 rooms in my home. They charge you $ 50 for the measurement (which gets reimbursed if you buy the carpet from them). They claimed the carpet I needed was 1120square feet. I had another company come out and they measured 918 square feet (which I ended up going with and ended up being the correct measurement).

Last week I arranged for a Home depot contractor to give me a quote for a security door. Horrible experience, first of all I had to pay $ 50.00 for the quote, then they said it would have to be customized door. Told me my quote would be ready following day — surprise it wasn’t. Then they forgot to write down the door we wanted, so we went back to store to pick out door, we only had three choices so we picked the $ 189.00 door. He said it would be $ 554.54, I said okay that ‘s with installation… No that is just the door.
I just paid $ 50.00 for nothing
Home Depot is a rip off, I am going to stop my business with them, and go to Lowe’s, very disappointed.

I avoid this Home Depot at all cost. I’d rather go to Lowes any day.
I’m not talking about one or two bad incidents, I’m talking every single time I step foot into that store. The staff tries to avoid you at all cost, they see you and will literally walk the other way. The staff at the paint counter are EXTREMELY rude. And if you are completely clueless be prepared to be spoken down to and have them look at you like, «what are you doing here?».
I get that Home Depot is doing well sales wise but much of it is them catering to contractors and people in the building business. If you’re an average person looking to DIY and possibly get some advice then you’re not going to get it at Home Depot.

Built custom french doors with the help of an associate and the asst manager gave me my military discount without a hassle! Saved me a 100 bucks!

Rented Heavy equipment and the employee (Kent) was VERY helpful, friendly and EXTREMELY KNOWLEDGEABLE!!! Would be great if someone up the ladder would acknowledge him. Before this store we went to a few others and called several. The other locations (mostly Lake Elsinore) were clueless, rude and of zero help. WE’LL DEFINITELY COME BACK HERE. We bought a few things besides the rental and that cashier was very friendly too. The only reason it’s not a 5 star is because we couldn’t just rent the equipment, we had to rent the «kit» which came with things we didn’t need. The option to rent without those items would be nice. But very happy with the service.

The paint staff at Store 668 is excellent ! Ed takes care of my color matches everyday and my customers are always satisfied with the color matches. Its great having this kind of service and professionalism. Keep up the great work it’s really appreciated !

I come here before other places because of the staff. They are always friendly and super helpful. I have to mention my experience today. The associate with the curly mustache helped me find 5 things in 2 minutes that I had been searching for for almost 20 minutes.

Same stuff as lowes, and same lack of service. The company seems to be cheap, and does not hire enough help to cover the floor. If, if, I Ever have an associate come up and ask to help, I’d be shocked. Then, if they new more than I did about the subject, or special pricing, or when the item would be in stock, I’d faint.
It’s almost a game I play when I go into the store. If, I see an employee, before I get half way, they are going the other direction.
This is another box store that leaves the buyer on their own. Expect nothing, and you won’t be disappointed.

It’s 7:00 PM and not one associate around. Called the main # and got a hold of someone who said they would be out to help us. After walking by us three times (there was no one in the lumber department but us) my husband went up front to get someone.

I usually only write reviews about restaurants, but I had such a great experience here that I just felt compelled to write a review.
I went here to buy a BBQ they one I wanted was available in a box or the built ons they have in display. I figured I would save my self the hassle on building my self so i decided to buy the already built one since it has the same warranty.
The only problem was that the fully built one didn’t fit in my car. The cashier was extremely helpful, he called one of the garden associates and he came out with me, measure my car, measured the BBQ and help me figured out how to make it fit. He help me take a couple of pieces and it fit in perfectly.
I was very surprised at the amount of time he spent with me and I really felt he went out of the way to help me.
Very happy customer

Supper helpful staff. Yori in the paint department is my new go-​to girl for all my DIY painting tips.
Roberto– is a new trainee. He went out of his way to help me find what I was looking for!

Came in today for Potassium and our cashier Julie was very helpful and made our day. All of the staff here are very helpful and courteous. Great Job on your customer service!

I can’t even begin to tell you how AMAZINGLY HELPFUL the paint department is at this store!
Yes, the other folks are nice… but Kristina, Brad, and Yori in the paint department have all been soo helpful! We’ve had to paint the entire interior of our new home and they have helped us with all the hiccups we’ve had throughout. We even came in 2 minutes before they closed and they STILL helped us for 15 minutes in ordering multiple paint colors/​gallons that we needed for the next day.
Side note: If you want to repaint/​transform your cabinets, check out the Rustoleum Cabinet Transformation kit! Yori recommended it to us and my fiancé loved the kit… the best $ 150 we’ve spent to update out kitchen!
I also had to rent a ceiling texture sprayer and Ken was really helpful in explaining and helping me choose what I needed. I had an issue once I was trying the sprayer, but they definitely stepped up and took care of me.
As much as I hated coming back over and over again, the staff at this store definitely puts their customers first!

Being involved in property management, I spend a lot of time at Home Depot, Lowe’s, and many other home improvement type businesses. I have decided to never step foot into this Murrieta Home Depot again.
Home Depot and Lowes both offer a 10% discount to veterans with the proper ID. The general reaction from most of the clerks is a «thank you for your service» and the scanning of the proper discount sku. Not necessarily so at this particular store.
For the past couple of years I have had on and off issues with this discount in this store. It usually came from the same clerk: don’t want to mention names. She would try to only honor this discount on Veteran’s Day, etc., and even then grudgingly — I always attributed this to a personal problem and ignored it. Generally the amounts were minimal. But last year I needed to purchase some fake fireplace logs, cost was around $ 250. This particular clerk was the only one with an open register, so I went to her. She started again explaining that the discount was only good on certain holidays. My response was to leave the logs at her register, walk out of the store, drive down the street to Lowe’s, and make the same purchase and save about $ 25.
As I said, I’ve always attributed this to one specific individual. I have now come to the conclusion that this must be a policy coming down from the management of this particular store. I have now had two occasions, from two different clerks, telling me about this same «holiday only» policy, but then saying — «we’ll accept it this time, but not next». So I have decided that there simply will not be a next time.
If you are a vet, or respect and honor our military, be aware of the way that this store treats them. There are many other choices out there (Home Depot stores and others) who honor those who serve and have served.